The primary laws and regulations that govern advertising practices in Colombia are as follows.
The Superintendence of Industry and Commerce is the main authority entitled to enforce the laws and regulations governing advertising practices, specifically the Consumer Protection Statute.
The remedies available are:
Moreover, the Health Authority and the Superintendence of Finance are also entitled to pursue advertising infringements and can order monetary and non-monetary sanctions.
Suppliers and producers will be responsible for any damage that arises as a consequence of inadequate or insufficient information.
The advertiser is responsible for the damages caused by deceptive or misleading advertising. The media will be jointly and severally liable only if fraud or gross negligence is proven inasmuch as they knew about the defective/defficient nature of the product or services. If the advertiser does not comply with the objective conditions announced in the advertisements, without prejudice to the administrative sanctions that may apply, the advertiser can be held liable for the damages caused to consumers.
All content and means of disclosure are considered to be “advertising”, and include the:
There are certain industries that are required to obtain pre-approvals before running advertising, such as:
Image rights have been developed in Colombia though jurisprudence of the Constitutional Court but not in a specific law. The rules governing the use of intellectual property or an individual’s name, picture, voice, or likeness in advertising carry several nuances, but the bottom line is that they are subjected to legal protection.
Informative non-commercial use is possible without prior authorisation. Notwithstanding, all other use relating to intellectual property or personal image (name, picture, voice, or likeness) should be authorised prior in writing by the individual or relevant heirs.
The self-regulation system involves professional associations, which are gathered in a commission identified as CONARP (the National Commission for Self-Regulation Advertisement).
The self-regulatory system only issues decisions on ethical matters, which are more likely to be recommendations. The decisions have no legal effect.
Based on the infringement of the Consumer Protection Statute, consumers may bring an action against advertisers before the Superintendence of Industry and Commerce.
Influencers
Influencers are under the scope of the Consumer Protection Authority.
Given the fact that influencers have become a means of advertisement, the Colombian Consumer Protection Authority has initiated several investigations to secure consumers’ rights.
In 2020, the Colombian Consumer Protection Authority issued a guide to explain how influencers should comply with the Consumer Protection Statute. Based on this guide and the Statute, the Authority has sanctioned several influencers based on deceitful information.
Cultural concerns that advertisers should keep in mind are that advertising should be made to contribute to the improvement of society, the economy, and the environment, without losing its main objective.
Advertising must provide positive messages; it must not discriminate or encourage violence, illegal acts, or anti-social behaviours.
In an effort to “equal the balance”, the Superintendence of Industry and Commerce, issued a Guide on Sexual Diversity and Gender Approach and Identity in Consumer Relationships.
The purpose of the Guide is to eliminate all forms of discrimination and close gender gaps and inequality in Colombian society.
The recommendations incorporated in the Guide constitute a call to respect and guarantee equity, as well as to prevent and eliminate any type of discrimination in the field of consumption.
The elimination of discrimination based on gender and diversity in consumer relations is also based on Article 43 of the Colombian Political Constitution, which prohibits discrimination against women, and on various international conventions ratified by Colombia. Thus, the Committee on the Elimination of Discrimination against Women (CEDAW, 1979) and its Optional Protocol (1999) and the Inter-American Convention on the Prevention, Punishment and Eradication of Violence Against Women (“Convention of Belem do Para”) (1994) condemn discrimination against women “in all its forms” and also clarify that the obligation of non-discrimination is not only the responsibility of the state but also of companies.
The obligation of non-discrimination by suppliers, producers, advertisers, consumer associations and media sectors also arises from Law 1257 of 2008, which establishes that “civil society organizations, associations, companies, organized commerce, economic unions and other legal and natural persons, have the responsibility of taking an active part in achieving the elimination of violence and discrimination against women” and, therefore, they must “refrain from doing anything that involves discrimination against women”.
Concerning sexual orientation and gender identity, the Colombian Constitutional Court has followed the Principles on the Application of International Human Rights Law in Relation to Sexual Orientation and Gender Identity or Yogyakarta Principles (2006), which compile the obligations of states under international human rights law in the face of global concerns about practices that “impose norms regarding sexual orientation and gender identity on people through customs, laws and violence, and seek to control how people live, their personal relationships and how they define themselves”.
The United Nations Consumer Protection Guidelines (2016) state that “businesses should avoid practices that harm consumers, particularly vulnerable and disadvantaged consumers”.
Some of the guidelines are as follows.
There are two types of political propaganda.
It will be understood that advertising is misleading when:
In principle, any assertion made by the advertiser must be truthful in accordance with available information. Suppliers and producers must provide consumers with clear, truthful, sufficient, timely, verifiable, understandable, accurate, and suitable information about the promoted aspects of the products or services they offer:
Claims that cannot be objectively verified/measured, and puffery are being increasingly challenged by the regulatory bodies as they fail to provide accurate information but some of them are accepted. Viability is largely dependent on context and the nature of the product or service.
To substantiate a claim, it is necessary to obtain technical or scientific support from independent parties, by means of a study or an expert opinion, for example.
The applicable elements for a product demonstration in advertising are to provide consumers with clear, truthful, sufficient, timely, verifiable, understandable, accurate, and suitable information on the products on offer.
The depiction or demonstration must be clear. The consumer must be informed of the conditions in which the demonstration has been done, concerning time, quantity, and use. No paid actors can be passed as spontaneous consumers even if they have effectively consumed the product/used the service.
If part of the demonstration requires a comparison, or is made by means of a comparison, the kind of product it has been compared to must be duly established and they must be of equivalent nature or category.
The advertiser must obtain the testifier’s release and authorisation to use its name in association with the mark. The testifier can be jointly and severally liable for its claims or opinions if advertising rules are breached.
It must be clear if the testimony is an endorsement, an independent opinion, a belief, or an experience.
All disclaimers should be audible or visible, easy to read, and understandable. When the size of the font is too small or the speed at which the disclaimer is verbalised is too fast, it might not be an acceptable disclosure even if what is stated is accurate.
There are no particular advertising rules regarding stereotyping in advertising or inclusion, diversity, and equity other than a positive prohibition against racially, religious, or gender discriminative statements. Any issue which could arise involving the same would be treated according to the basic governing laws of advertising.
Environmental claims must be clear, truthful, sufficient, timely, verifiable, understandable, accurate, and suitable for the products they offer. Greenwashing is not prohibited per se. It is more a matter of context as to if it might lead the consumer to believe the products or services comply with ecological guidelines when it is not really the case.
General rules apply to “dark patterns” in advertising. Suppliers and producers must provide consumers with clear, truthful, sufficient, timely, verifiable, understandable, accurate, and suitable information on the products they offer, but no regulation describes what could constitute a “dark pattern” under Colombian law, so it is another issue that must be analysed within the unique context of the relevant advertising piece.
Decree 975 of 2014 asserts that additionally to the basic rules of advertising that must be followed in general, when addressing children and teenagers, adverts must pay attention to the different maturity stages of the age groups and not treat them as a whole.
Therefore, with respect to such advertising and information, the advertiser must comply with the following conditions.
General rules apply to sponsor identification or branded content. Moreover, the Colombian Consumer Protection Authority issued a document called: “Good Practices Guide for Advertisement through Influencers”. Hence, an influencer is called to respond as an advertiser or as the media depending on their relationship with the manufacturer or how the advertisement is communicated.
General rules apply to all types of claims. However, there is ample room for discussion about the validity of claims such as “Made in Colombia” if only a portion of the product’s components or its manufacturing process comes from Colombia or takes place within its frontiers, and while there are rules to determine the tariffs in the case of imports, they cannot extrapolate vis-à-vis a finished product. The same issues have occurred with statements such as “with fruit juice” when the product is a concentrate that comes from real fruits but the beverage itself has minimal percentage of fruit juice. In those cases, the authorities have relied on the technical specifications about the nature of the product before the Health Ministry to determine if the advertising has been accurate or not.
Comparative advertising is permitted, complying with the following rules:
If the aforementioned rules are not followed, the comparative advertising could be deemed as misleading and an act of unfair competition.
In addition, comparative advertising may explicitly refer to a competitor or may suggest its identity by any means that could be associated with such competitor. However, it cannot be used to denigrate competitors or to mislead consumers.
Trade marks may be used in comparative advertising to explicitly identify the competitor, subject to comparison.
However, regarding copyright, the situation is not that clear. Whether it is possible to use the copyrighted work will depend on the specific situation and must be studied on a case-by-case basis.
An advertiser can challenge claims made by a competitor, before the Superintendence of Industry and Commerce. The authority would request the information of the claims and the substantiation, and it would decide whether or not to initiate an investigation. It may also file a civil action under unfair competition rules and damages as well as preventive injunction measures.
The investigation finalises with filing it or sanctioning the competitor with a fine.
There are no special rules related to ambush marketing. However, ambush marketing may be challenged by any available legal means, such as:
Ambush marketing can be declared illegal if:
Where an ambush marketing campaign falls within one or more of the infringements described above, the plaintiff can initiate any or all of the actions available.
Hence, Colombia has widespread legal options to prevent and protect the organiser, sponsor, or any other party suffering from an illegal ambush marketing campaign.
There are no special rules pertaining to the use of social media for advertising. The general rules of advertising apply.
The advertiser is responsible for all the content which is uploaded on its page. Liability will be based on whether it is possible for the advertiser to control the content and whether it takes the necessary measures to avoid such content being exposed on its page.
For online disclosures and disclosures in social media as per the “Good Practices Guide for Advertisement through Influencers”, the following can be used with or without the hashtag label:
“publicidad”, “promocionado por (…)”, “aviso promocionado”, “contenido promocionado”, “contenido publicitario”, “patrocinado”, and/or “patrocinado por”,
indicating the name of the brand or the account of the promoter.
There are no unique rules or regulations that apply to the use of any of the major social media platforms in Colombia.
There is no ban against any social media platforms in Colombia. All are freely accessible.
The general rules of advertising apply to native advertising as well. Consequently, the consumer must be properly informed that the content is an advertisement and not a regular post.
As noted, the Colombian Consumer Protection Authority issued a document called: “Good Practices Guide for Advertisement through Influencers”. As per the Guide, an influencer can be understood as the person who, through social networks and/or interactive digital platforms, by sharing their daily life, interests, and experiences with an online community, has achieved/built credibility, trust, and a recognisable image that allows them to influence, affect, or motivate consumers’ behaviour. The foregoing is regardless of whether or not the influencer identifies him-/her-self as such, since what is relevant is the role they fulfil.
An influencer is called to respond as an advertiser or as the media depending on their relationship with the manufacturer or how the advertisement is communicated.
The advertiser can be held liable for content posted by its influencers. The advertiser has the duty to monitor its influencers.
If an influencer does not properly disclose the relation with the advertiser, the influencer would also be held liable.
The possible sanctions are the following.
The consumer that reviews a good or service can be jointly and severally liable for its claims or opinions with the advertiser, if advertising rules are breached.
It must be clear whether the review is an endorsement, an independent opinion, a belief, or an experience.
If there is no relation between the parties, the advertiser cannot be liable for consumer reviews.
Email marketing cannot be done without previous and express authorisation from the consumer, and the promoter must keep the consumer’s authorisation, for verification from the authority. Moreover, the database that includes private information from the consumers must be registered before the Superintendence of Industry and Commerce.
Telemarketing cannot be done without previous and express authorisation from the consumer, and the telemarketer must keep the consumer’s authorisation, for verification from the authority. Moreover, the database that includes private information from the consumers must be registered before the Superintendence of Industry and Commerce.
Text messaging cannot be done without previous and express authorisation from the consumer, and the promoter must keep the consumer’s authorisation, for verification from the authority. Moreover, the database that includes private information from the consumers must be registered before the Superintendence of Industry and Commerce.
Targeted/interest-based advertising cannot be done without previous and express authorisation from the consumer, and the promoter must keep the consumer’s authorisation, for verification from the authority. Moreover, the database that includes private information from the consumers must be registered before the Superintendence of Industry and Commerce.
Article 7 of the Data Protection Statute establishes that: “The processing of personal data of children and adolescents is prohibited, except for ... data that [is] of a public nature.” Personal data of a public nature includes names and ID numbers.
There is no other exception for collection/processing of minors’ personal data. No authorisation in this regard is valid. It is possible to collect the parental/legal guardian’s information, but not the minor’s information.
Minors cannot be contacted with any kind of advertisement, as information from minors cannot be collected.
In Colombia, the default privacy rules related to advertising are on an opt-in basis. Thus, prior and express authorisation from the consumer is mandatory.
The general requirements regarding the conduct of sweepstakes and contests (chance-based games) are as follows.
The official fees correspond to the total value of the prizes to be awarded and are divided as follows.
If any prize value exceeds approximately USD1,200, there is a tax of 10% of the amount of the prize due to windfall tax.
For sweepstakes, the authority requires a bond to cover the amount of the prize pool.
The authorisation takes approximately 30 days to be resolved.
Please note that the national authority (COLJUEGOS) does not accept applications to request authorisation from companies or individuals who are domiciled in Colombia. Hence, the application for authorisation must be done by a distributor in Colombia, or a PR company acting as the entity responsible for the sweepstakes in Colombia, or a company created in Colombia.
Colombia distinguishes between contests of skill and games of chance.
Skill-based activities are based entirely on the efforts of the participants but not necessarily a demanding or high-performance skill. For example, the answer to a simple general knowledge question would be sufficient to qualify as a game of skill. But if at any stage during the process the chance of winning depends on chance, it will be qualified as such.
The requirements for the registration of a sweepstakes/contest/draw before the national authority (COLJUEGOS) are the following.
The governmental entity is entitled to require further information to complete the registration.
The authorisation takes approximately 30 days to be resolved.
The official fees correspond to the total value of the prizes to be awarded and are divided as follows.
If any prize value exceeds approximately USD1,200, there is a tax of 10% of the amount of the prize due to windfall tax.
Furthermore, each prize cannot exceed 160 monthly legal wages, that is COP135,489,560 which is approximately USD44,166.
The rules that apply to free and reduced-price offers are the following.
Moreover, the basic rule for “free” product advertising is that it must be real; the good must be 100% free. In the event of a promotion, in which a free item is attached to the purchased good, the total and usual cost must be the same and should not be increased by any means.
The special regulation that applies to automatic renewal/continuous service offers under which a marketer can continue to ship and bill for products and services on a recurring basis until the consumer cancels, is that a clause of this type might be deemed abusive if the automatic renewal clause prevents the consumer from terminating the contract at any time or if penalties are imposed for early termination.
There are no specific rules related to the use of artificial intelligence (AI) in connection with the development of advertising content. Hence, the general rules apply.
As general rules apply to the use of AI in connection with the development of advertising content, the consumer must be properly informed that the content was/is developed through the use of AI, is powered by AI, or has AI-related capabilities.
There are no specific rules related to the use of chatbots. Hence, the general rules apply.
Colombian regulation does not make explicit mention of crypto assets and related operations.
Hence, all advertisement concerning any of the digital assets must follow the general rules of advertisement in Colombia.
The Consumer Protection Statute requires that all information provided to consumers must be clear, truthful, adequate, timely, verifiable, understandable, accurate, and appropriate.
There are no specific rules related to advertisement within the metaverse. Hence, the general rules apply.
The following are the specific rules/restrictions in Colombia, concerning the advertisement of regulated and forbidden products/services.
Additionally, the following goods and services must be pre-approved regarding any advertising content.
The rules related to the placement of alcoholic beverages in entertainment content must follow these general rules.
During the broadcast of advertising and marketing of alcohol, the following rules shall apply.
Calle 93B No 12–48 Piso 4
Bogotá, D.C.
110221
Colombia
+57 601 6019660
+57 601 6114209
tum@tumnet.com www.tumnet.comAdvertisement Notes Concerning Electronic Cigarettes
Despite electronic cigarettes causing alarm among authorities as they are sources of nicotine and other components harmful to health, their advertisement, offer and sale has not yet been regulated by the Ministry of Health.
However, based on advertisement regulations, the Superintendence of Industry and Commerce within a consumer protection investigation, decided to fine British American Tobacco Colombia S.A.S., Lifetech S.A.S., and Grupo DYI S.A.S., USD319,000, USD59,000, and USD5,000, respectively.
The decision was based on the fact that the packaging, containers and advertising of these products lacked warnings about contraindications for the health of consumers.
Consequently, all providers of electronic cigarettes must do the following.
This decision is a simple reminder that, even if something is not regulated, it does not mean that it does not have to comply with the Consumer Protection regulation.
Now That Carnivals Are Coming
In Colombia, there is a general warning to the consumer public concerning the risk of suffocation and asphyxia due to the use of masks without a proper oxygenation or ventilation system, that may obstruct natural breathing.
Thus, the Consumer Protection Authority has a standing warning which clarifies that it is not prohibited to use masks, but it is recommended not to interfere with normal breathing.
Consequently, if you are going to purchase any kind of mask for any sort of activity, the Consumer Protection Authority recommends the following.
1. Check for holes at eye and nostril level of sufficient size to allow complete visibility and adequate air flow, in order to avoid accidents.
2. Check that the mask does not adhere to the skin of the face and is easy to remove.
3. Choose masks that are made with fire-resistant elements, which, in addition to offering greater resistance, extinguish quickly in case of combustion.
4. If the masks include hats, scarves or other types of decoration, prevent them from obstructing vision and breathing. Additionally, it is important that these elements are not too loose, in order to avoid contact with candles or ignition-source materials.
5. Select masks that contain reflectors which allow the presence of minors to be distinguished in the dark.
6. In any case, if you use a mask, cut the nostrils and eyes in such a way that complete vision is allowed, and breathing is not prevented/hindered.
So, have fun, but be safe.
Promises, Promises, Promises
After an investigation done by the Consumer Protection Office of the Superintendence of Industry and Commerce, Yeferson Cossio, and his company Grupo Cossio S.A.S., the amount of USD208,460 was decided as a fine by means of Resolution No 18525 of 2024, due to the promotion of a course called “Cossio’s Method” according to which the followers of and subscribers to the course would become rich using social media.
The course, “Cossio’s Method”, was supposed to be about how he succeeded in social media and has now amassed over 40 million followers on Instagram, Facebook and TikTok, and is one of the most successful influencers in Colombia. Hence, he was meant to be selling his own experience in social networks.
As per to the Superintendence of Industry and Commerce, the advertisement was deceiving and took emotional advantage of the consumers as Cossio exploited their need for money targeting their internal desires and aspirations, and creating the illusion that the product offered would bring them closer to economic success and a lifestyle like the one the influencer shows on social networks.
The Authority claims that the advertisement was not clear, truthful or sufficient concerning the course, since it did not include additional factors needed to acquire the promised results.
Grupo Cossio S.A.S. was ordered to eliminate all advertisement and refrain from advertising any other product or service that does not comply with the Consumer Protection Statute.
It is important to note that the decision is not yet final and it is subject to appeal.
This is a very interesting case, as it combines an objective fact duly proven, Cossio’s success on social networks, with the subjectivity that comes with the concept of social networks and the possibility of “going viral”.
Guide on Sexual Diversity and Gender Approach and Identity in Consumer Relationships
In an effort to “equal the balance”, the Superintendence of Industry and Commerce, issued a Guide on Sexual Diversity and Gender Approach and Identity in Consumer Relationships.
The purpose of the Guide is to eliminate all forms of discrimination and close gender gaps and inequality in Colombian society.
The recommendations incorporated in the Guide constitute a call to respect and guarantee equity, as well as to prevent and eliminate any type of discrimination in the field of consumption.
The elimination of discrimination based on gender and diversity in consumer relations is also based on Article 43 of the Colombian Political Constitution, which prohibits discrimination against women, and on various international conventions ratified by Colombia. Thus, the Committee on the Elimination of Discrimination against Women (CEDAW, 1979) and its Optional Protocol (1999) and the Inter-American Convention on the Prevention, Punishment and Eradication of Violence Against Women (“Convention of Belem do Para”) (1994) condemn discrimination against women “in all its forms” and also clarify that the obligation of non-discrimination is not only the responsibility of the state but also of companies.
The obligation of non-discrimination by suppliers, producers, advertisers, consumer associations and media sectors also arises from Law 1257 of 2008, which establishes that “civil society organizations, associations, companies, organized commerce, economic unions and other legal and natural persons, have the responsibility of taking an active part in achieving the elimination of violence and discrimination against women” and, therefore, they must “refrain from doing anything that involves discrimination against women”.
Concerning sexual orientation and gender identity, the Colombian Constitutional Court has followed the Principles on the Application of International Human Rights Law in Relation to Sexual Orientation and Gender Identity, or Yogyakarta Principles (2006), which compile the obligations of states under international human rights law in the face of global concerns about practices that “impose norms regarding sexual orientation and gender identity on people through customs, laws and violence, and seek to control how people live their personal relationships and how they define themselves”.
The United Nations Consumer Protection Guidelines (2016) state that “businesses should avoid practices that harm consumers, particularly vulnerable and disadvantaged consumers”.
Some of the guidelines are as follows.
When a Consumer Protection Association Oversteps Its Mission
It is well known that in Colombia some of the regulations concerning consumer protection have been a little excessive as they are transferring parents’ duties to properly raise their children, to companies and the government.
For example, if a parent considers that a certain food is not good for their children, they can simply not buy it. However, what they have done is undertake a campaign to force producers to label the products that are not good for children. This does not replace parental guidance but increases the costs of the production of the goods.
Now they are taking this approach to a whole new level, that would make it impossible to produce or reproduce any music video, series or movie in Colombia, closing the door to one of the most lucrative industries in Colombia and in the world, the entertainment industry.
This time, they are attacking a music video called El Ritmo Que Nos Une (The Rhythm That Unites Us). The video was produced by the Colombian Soccer Federation, to give the soccer players and the fans a common song to cheer for the Colombian soccer team at the American Cup. The video portrays some of the trade marks that sponsor the Colombian Soccer Team, including Gatorade, BetPlay and Aguila.
Aguila is a trade mark that identifies beer, Gatorade is a trade mark that identifies an electrolyte drink and BetPlay is a trade mark that identifies gambling games by means of an app.
In the video, there is an image of the singer using BetPlay’s app. This is a video that does not include any children, and the action of the singer is not an active one, more looking than actually playing.
However, a league of consumers filed a claim against the video, arguing that it induces children to bet.
Alcohol, tobacco and gambling are regulated for advertisement purposes, nonetheless, this does not transfer to other types of communications, such as movies, videos or any series. In fact, even when tobacco advertisement is prohibited, people can be shown smoking in movies, a series and videos; even when alcohol advertisement is forbidden to show the actual consumption, videos, movies and series usually show people drinking alcoholic beverages; and even when gambling advertisement is regulated, people can be shown gambling in a series, videos and movies.
Thus, advertisement regulation does not extend beyond its actual scope. Moreover, showing a person drinking, gambling or smoking does not necessarily induce children to drink, smoke and gamble, especially when the gambling platform only allows access to people over 18 years old and requires proof of said fact.
Consequently, these leagues of consumers are “torpedoing” third-parties’ activities, and could put us in the “dark ages” once more, instead of focusing on simply teaching children good values.
Not About the Ingredients, But About the Goods
Sometimes it is important to go back to the basics. Let us recap. All the terms of the advertisement are binding for the advertiser when said terms are objective.
The objective conditions of advertising, should be understood as all those statements that refer to characteristics, qualities or attributes of the product and that fulfil an informative function aimed at providing the consumer with arguments that guide them in their purchasing decision. Therefore, objective statements capable of misleading the consumer are expressly prohibited, either because they are literally false, or because, despite being true, due to the way they are presented, they distort the reality of the product offered.
Moreover, it is forbidden to use deceitful advertisements. In case any advertisement is deemed deceitful, the advertiser is held liable for the damages caused to consumers. Furthermore, the media will be held liable as well, if it is duly proven that the media acted in bad faith or with the intention of causing damage.
The elements to determine whether the advertisement, logo or motto or in general any form of advertising is misleading, refer to the indications about the characteristics of the goods or services, such as their availability, nature, execution, composition, the procedure and date of manufacture or provision, its appropriateness or suitability, uses, quantity, specifications, geographical or commercial origin or the results that can be expected from its use or the results and essential characteristics of the tests or controls carried out on the goods or services.
Advertisement is a form of communication or dissemination to direct the public’s attention through any communication channel, in order to encourage consumers to purchase the products offered on the market.
Advertising activity in itself has a high potential for harm, to the extent that the actions of a merchant that are contrary to commercial customs and practices can cause serious damage, not only to the market but also to consumers, which is why the content of the message must be truthful, honest and comply with the usual practices of commerce, since above all, advertising must fulfil the guiding function, that is, make the consumer choose among the variety of goods and services that are offered in the market, since that is precisely the protected legal interest.
Given the above, let us dive into the case. The Consumer Protection Authority received a claim from a consumer against a laboratory. Said laboratory informed the Authority that the goods in question were never delivered to consumers but rather that they have a manufacturing agreement with Inversiones Ipro S.A.S. concerning the product named Collaginus. Thus, the laboratory never commercialised the goods.
The Consumer Protection Authority redirected its investigation to the actual provider and distributer of the goods and requested further information concerning the product named Collaginus as it was being sold as a “miraculous” product.
Inversiones Ipro S.A.S. offered the product named Collaginus on its profile on Instagram, informing consumers of possible health benefits, apparently without having technical or scientific studies that would allow to verify that the product itself “helps overcome joint ailments”, “helps avoid muscle wear”, “helps reduce wrinkles”, “increases the elasticity, firmness and moisture of the skin”, and “protects, regenerates and strengthens the scalp”.
The statements were not substantiated with technical or scientific studies, hence, there is no evidence that said product has the characteristics and properties that were advertised, which could lead to deception or error regarding its characteristics.
1. Inversiones Ipro S.A.S. considered that since there were no actual claims filed against them, the Authority could not investigate their activities.
The importance of this argument is that it allowed the Consumer Protection Authority to clarify the scope of its activities. In fact, the inspection, surveillance and control functions of the Authority are aimed at safeguarding the rights of consumers, considered universal, therefore, they are not subject to the prior existence of a claim or complaint.
Moreover, all advertisers must comply with the Consumer Protection Statute, regardless of the fact that a claim or complaint is filed.
2. Inversiones Ipro S.A.S. stated that they were unaware of the complaint.
Again, the argument allowed the Consumer Protection Authority to clarify how the proceedings concerning consumer protection may start.
Administrative proceedings can be initiated either ex officio or at the request of any consumer, and once the administration considers that there is merit, as a result of preliminary investigations, it issues an administrative act (writ) formulating charges, in which is indicated with precision and clarity the conduct that is being investigated, the provisions allegedly violated and the sanctions or measures that would be appropriate.
In this case, the claim was not a determining, but a contributing factor, as the Consumer Protection Authority found merit to initiate the investigation, based on the breach of the Consumer Protection Statute.
3. Inversiones Ipro S.A.S. stated to be the exclusive distributor of the product named Collaginus and to have the health registration.
The Consumer Protection Authority indicates that the health registration does not become an endorsement for the investigated party to make objective statements regarding a product without substantiation and that its conduct could affect consumers’ rights.
4. As for the properties of the product named Collaginus, Inversiones Ipro S.A.S. stated:
4.1. The consumption of foods that contain hydrolysed collagen, biotin, iron, zinc, and other vitamins is known worldwide and medically for its multiple health benefits, which is why, over time, it has become common, and the consumption of these nutritional supplements is customary.
4.2. There are studies that have analysed the positive effects that consuming hydrolysed collagen, biotin, iron, zinc, and other vitamins has on the human body.
4.3. Only by having access to the internet would it be possible to verify on medical pages the recommendation for the consumption of this type of product and he indicated that he based his advertising objectively and not on his own estimated judgements about his product.
The Consumer Protection Authority indicates that even when Inversiones Ipro S.A.S. provided a technical sheet of the product, there was no technical or scientific evidence to support the “objective” statements previously made.
The documents filed did not refer to the product named Collaginus. The documents are not suitable for the product in question, since they generally refer to one of the components of the product, but not their interaction with the product as such, which denotes an evident absence of adequate elements of judgement for support of the claims made in the advertising.
Each advertiser, before presenting a product to consumers through any means of communication in order to influence their consumption decision, when using promises and results of the product to be offered, firstly, must have its results verified, secondly, such verification must be prior to the announcement of the attributes of the product supported by sufficient evidence, and, finally, it is required that the scientific evidence or support corresponds to the product itself and not just to one or more of its ingredients.
Calle 93B No 12–48 Piso 4
Bogotá, D.C.
110221
Colombia
+57 601 6019660
+57 601 6114209
tum@tumnet.com www.tumnet.com