The primary laws and regulations that govern advertising practices in the Philippines are:
While the Consumer Act provides the primary and overarching legal framework for consumer protection, which includes advertising practices, the Philippine legal framework governing advertising practices is segmented and lacks a codified statute that covers all different types of advertising activities. Congress enacted a number of industry-specific laws to control how particular products are promoted, including:
The Philippine Department of Trade and Industry (DTI), the agency responsible for consumer protection, is the principal regulatory authority tasked with enforcing the laws and regulations governing advertising practices in the Philippines. The scope of authority of the DTI is quite limited, with a focus on penalising unlawful advertising and regulating the conduct of any sales campaigns that are national in character, sponsored, and promoted by manufacturing enterprises. Complaints may be filed before the DTI for violations of the Consumer Act, its Implementing Rules and Regulations, and other trade and industry laws. After investigation, the DTI may impose administrative penalties such as a cease-and-desist order and administrative fines.
Depending on the industry or product, additional sector-specific regulatory organisations may also be in charge of policing advertising. To name a few, the following government agencies also regulate certain aspects of the advertising industry.
The Philippine advertising industry is also largely self-regulated through the Ad Standards Council (ASC), a private organisation. This is the primary body that regulates the Philippine advertising industry through screening of advertisements and resolution of disputes. The ASC is considered a common neutral review body recognised by a tripartite of stakeholders (advertisers, ad agencies and media). See 1.7 Self-Regulatory Authorities.
Complaints may also be filed before the ASC for violation of its Code of Ethics and/or Manual of Procedures. In acting on a complaint, the ASC may:
Under the Consumer Act, a person, association, partnership, or corporation that disseminates or causes the dissemination of any false, deceptive, or misleading advertisement by Philippine mail or in commerce by print, radio, television, outdoor advertisement, or other medium for the purpose of inducing or which is likely to induce, directly or indirectly, the purchase of consumer products or services could be subjected to a fine of not less than PHP500 (approximately USD9) but not more than PHP5,000 (approximately USD90). There are also penal consequences for deceptive advertising (ie, imprisonment of not less than one month but not more than six months, or both, upon the discretion of the court).
In general, “advertising” is defined as the business of conceptualising, presenting, or making available to the public, through any form of mass media, fact, data, or information, about the attributes, features, quality, or availability of consumer products, services, or credit. Advertisements could be in the form of broadcast materials (ads that are shown or aired on television, whether free-to-air, cable or subscription TV, or radio), cinema ads (those airing or exhibition in indoor or outdoor theatres) and print ads (those that are published in broadsheets, tabloids, magazines, journals and other printed publications). Other forms of advertisements are the following.
Generally, there are no pre-approvals required to be obtained from government authorities or other authorities before running advertising.
Government Approvals
Depending on the industry or product, prior approval may be required from certain sector-specific regulatory organisations. To name a few, the following advertisements require prior approval from the relevant government agencies.
Sales promotions
Under the Consumer Act, any person intending to conduct any form or scheme for a sales promotion campaign of a consumer product, service, or credit shall first secure a permit from the DTI at least 30 days before the commencement of the promotion period. “Sales promotion” refers to techniques intended for broad consumer participation, which contain promises of gain such as prizes, in cash or in kind, as reward for the purchase of a product, security, service or winning in a contest, game, tournament, and other similar competitions which involve determination of one or more winners, and which utilise mass media or other widespread media of information. It also means techniques purely intended to increase the sales, patronage, and/or goodwill of a product.
Unless an objection or denial is received within 15 days from filing of the application, the same shall be deemed approved and the promotion campaign or activity may be conducted, provided, that any sales promotion campaign using medical prescriptions or any part thereof or attachment thereto for raffles or a promise of reward shall not be allowed, nor a permit be issued thereof.
Health products
Advertising health products requires authorisation or registration with the FDA. “Health products” refers to food, drugs, cosmetics, devices, biologicals, vaccines, in-vitro diagnostic reagents and household/urban hazardous substances, and/or a combination/derivative thereof. The FDA Act and its implementing rules and regulations prescribe the following guidelines with respect to advertisements of health products.
Subdivision and condominium projects
Under HLURB Memorandum Circular No 001-15, advertisements of subdivision and condominium projects shall only be allowed after the issuance of the project’s licence to sell and only after the advertiser has secured a prior approval from the HLURB by filing an application under oath with the Regional Field Office where the project is registered or is to be registered.
ASC Approvals
Certain types of advertisements require pre-approval from the ASC. OOH ads, which include all types of advertising that intend to reach the consumer while he or she is outside the home, are subject to pre-screening because of the nature of the medium, as it is exposed 24/7 to all audience types, including minors. Broadcast materials and cinema ads are likewise subject to pre-screening by the ASC.
Generally, print ads, merchandising, and digital materials are not pre-screened, except if it contains the following theme or classification.
The ASC’s Code of Ethics prescribes the following rules with respect to the use of quotations from famous personalities.
The ASC is the self-regulatory body that governs advertising practices in the Philippines. It is a non-stock, non-profit organisation which aims to promote truth and fairness in advertising through self-regulation of advertising content. The ASC is composed of organisations representing the leading advertisers, creative, and media advertising agencies and media networks, such as the Association of Accredited Advertising Agencies, Internet and Mobile Marketing Association of the Philippines, Kapisanan ng mga Brodkaster ng Pilipinas, Media Specialists Association of the Philippines, Philippine Association of National Advertisers, and United Print Media Group.
The main functions of the ASC are as follows:
The application for approval of advertisements from the ASC involves securing approval for production and approval for the issuance of a clearance for airing/publication/display/posting. Professional screeners review the advertisements and render one of the following decisions:
Decisions of the professional screener or the Panel (as defined below) may be the subject of an appeal.
Complaints may involve disputes on advertising content and/or procedures related to decisions on advertising content. Complaints and disputes on ads are settled or resolved by a Hearing Panel (“Panel”) composed of five ASC Panelists.
The following complaints involving ad content may be filed with the ASC.
Disapproval of advertisements by the ASC’s professional screeners may be appealed to an ASC Appeal Panel, composed of three ASC Panelists. Disapproval by a three-person screening panel may be appealed to an ASC Appeal Panel, composed of five ASC Panelists. An appeal on a disapproval by a five-person screening panel is convened only if there is new evidence, and the decision of the five-person Appeal Panel is deemed final and can no longer be appealed.
Complaints that are patently in violation of Philippine laws and/or the ASC Code of Ethics and/or Manual of Procedures and those that are technical or procedural in nature may be elevated to the ASC Technical Committee. The Technical Committee may recommend specific cases, which involve potentially serious implications, widespread sensitivity, or controversy, to the ASC Board of Directors.
Decisions of the ASC, being a self-regulatory private body, are not appealable to court. However, this does not preclude an injured party from resorting to other remedies available under the law, such as a complaint for damages against the ASC, as the case may be.
An individual consumer or consumer group may file a complaint before the ASC for violation of the ASC Code of Ethics and/or Manual of Procedures.
Consumer complaints on advertising materials must be in written form and indicate the consumer’s complete contact details to avoid nuisance complaints. Consumer complainants may be invited to present their case in person to the ASC, especially if such complaints have a widespread, or are of a highly sensitive, nature. In acting on a complaint, the Panel may:
A consumer may also file a petition or complaint before the DTI for violation of the Consumer Act. The DTI will commence an investigation upon petition or upon letter-complaint from any consumer. Upon a finding by the DTI of a prima facie violation of any provisions of the Consumer Act or any rule or regulation promulgated under its authority, it may commence a formal administrative action against any person who appears responsible.
With the rise of online businesses and electronic commerce (e-commerce), the DTI has issued the E-Commerce Guidelines, which aim to:
Information on cases or enforcement actions taken by the DTI on deceptive advertising in the past 12 months is not publicly available.
The authors are not aware of any special taste or cultural concerns that advertisers need to keep in mind.
As the Philippine advertising industry is largely self-regulated, it remains relatively unaffected by changes to the political climate or political administration.
An advertisement is considered to be false, deceptive, or misleading if it is not in conformity with the provisions of the Consumer Act or if it is misleading in a material respect.
In determining whether an advertisement is false, deceptive, or misleading, there shall be taken into account, among other things, not only representations made or any combination thereof, but also the extent to which the advertisement fails to reveal material facts in light of such representations, or materials with respect to consequences which may result from the use or application of consumer products or services to which the advertisement relates under the conditions prescribed in said advertisement, or under such conditions as are customary or usual.
All advertisements making special claims are subject to regulation under the Consumer Act. Advertising claims are also regulated under the ASC Code of Ethics. The Consumer Act, ASC Code of Ethics, and ASC Manual of Procedures do not specifically regulate implied claims. However, the general principle that it will be unlawful for any person to disseminate or to cause the dissemination of any false, deceptive, or misleading advertisement should still apply to express and implied claims.
Advertising claims for health products are subject to regulation by the FDA. Under the Implementing Rules and Regulations of the FDA Act, no claim in the advertisement, promotion and sponsorship, and other marketing activities shall be made other than those contained in the approved label or packaging of the health product, or as duly approved by the FDA. Moreover, no claims, therapeutic, scientific, or otherwise, shall be made that have not been duly approved by the FDA. See 1.5 Pre-approvals.
Under the Consumer Act, any advertisement making special claims must substantiate such claims and properly use research results, scientific terms, statistics, or quotations.
Advertisements making scientific or statistical claims must indicate in the same advertisement the source of the same and, as much as possible, use local sources and those of independent and competent stature. Where the cited scientific or statistical data used is from foreign sources, the advertiser or the sponsor must make available official copies of such scientific or statistical findings and the manner in which they can be verified.
No research, scientific, or survey findings, discovery, or result may be used in the advertisement of a consumer product or service unless the same has, in fact, a bearing or relation to the product or service being advertised and is supported by current, actual tests, experiments, or surveys conducted using scientifically acceptable methods. Such research, scientific or survey finding, discovery, or result must be presented in its proper context containing all its other material aspects, findings, conclusions, or recommendations accompanying the scientific finding or discovery or survey result, such as but not limited to, its temporary nature, the need for the presence or absence of any element or condition to bring about its result, or its possible adverse effect on certain individuals and/or under certain conditions, or the need for further tests or surveys for verification of such findings, discovery, or result.
Under the Implementing Rules and Regulations of the FDA Act, advertising claims in relation to health products must be approved by the FDA. See 2.2 Regulation of Advertising Claims. The inclusion of unsubstantiated claims on the label or other information materials shall constitute misbranding, which is prohibited under the FDA Act.
The Consumer Act requires demonstrations of product performance in an advertisement, including, but not limited to, laboratory or scientific tests, to be factual and accurate and to be directly relevant as proof of the product benefit to which it purports to relate.
The use or incorporation of a test or demonstration of a product or service property or characteristics must clearly, fairly, factually, and accurately present the test or demonstration confirming the claimed product or service property or characteristic. The test or demonstration presented in advertisements must directly prove the claimed product or service property or characteristics.
Under the Consumer Act and its implementing rules and regulations, professionals or professional organisations giving testimonials as such in any advertisement to promote a product or service must be properly licensed, registered, or accredited, if law, ordinance, or government rules or regulations require them or their members to be so in order to practice their profession, whether they actually practice or not and provided that such product or service is not prohibited by any law, ordinance, or regulation.
Officers, members, representatives, or employees of organisations, firms, or corporations giving testimonials endorsing a product or service as such and identifying their affiliation to such organisation, firm, or corporation must be properly authorised to speak on behalf of the said organisation or corporation.
The ASC Code of Ethics provides the following standards with respect to the use of endorsements and testimonials in advertising.
Philippine laws and regulations do not provide detailed general rules governing the use of disclosures in advertising. However, the Consumer Act penalises an advertiser’s failure to reveal material facts in light of representations made or consequences which may result in the use or application of the advertised products or services.
The ASC Code of Ethics addresses stereotyping in advertising as follows.
The ASC Code of Ethics allows the use of environmental claims, subject to the following guidelines.
The authors understand that “Dark Patterns” refers to a user interface designed or manipulated with the substantial effect of subverting or impairing user autonomy, decision-making, or choice. Philippine laws and regulations do not provide guidance related to “Dark Patterns” in advertising.
The ASC Code of Ethics prescribes the following standards for the protection of children.
Further, under the guidelines on the employment of minors in advertisements issued by the Department of Labour and Employment, no child below 18 years of age shall be employed as a model in any advertisement directly or indirectly promoting alcoholic beverages, intoxicating drinks, tobacco and its byproducts, gambling, or any form of violence or pornography.
Philippine laws and regulations do not provide rules related to sponsor identification or branded content.
The ASC regulates the following claims:
The foregoing claims are subject to the provisions of the ASC Code of Ethics.
The Consumer Act regulates comparative price advertising. It provides that comparative price advertising by sellers of consumer products or services must conform with the following conditions.
On the other hand, the ASC Code of Ethics provides the following guidelines for comparative advertising.
Direct comparison advertising refers to advertising involving a comparison of the advertiser’s company, product, or service with an identified competitor, product, or service.
Under the ASC Code of Ethics, direct comparison advertising is allowed only in the following product categories:
Direct comparison advertising is allowed only in product categories that have clear, definite, and accepted technology benchmarks. In particular:
Direct comparison is limited to products intended for the same purpose or belonging to the same class or category. Subjects of direct comparison must be clearly identified without violating intellectual property rights.
An advertiser can challenge claims made by a competitor by filing a complaint with the ASC.
Complaints may be filed against an advertisement that has been approved by the ASC and that is already on-air, published, displayed, or posted or against an advertisement that has not gone through the Ad ASC pre-screening process.
Such complaints may only be filed by a party-of-interest. A “party-of-interest” is one who has a real, actual, material, or substantial interest in the subject of the complaint, or one whose business is directly or indirectly affected by the advertisement. A mere incidental interest in the ad complained about cannot be a ground for the filing of a complaint. The complaint must clearly pertain to a violation of the ASC Code of Ethics and/or Manual of Procedures.
The authors understand that “ambush marketing” refers to the practice in which a company attempts to advertise and promote its products by associating them with a public event without paying the fees that an exclusive sponsor is required to pay. Philippine laws and regulations do not provide rules related to ambush marketing.
In the Philippines, the E-Commerce Guidelines were issued to regulate the conduct of online businesses, including advertising in online or social media. Particularly, the E-Commerce Guidelines impose upon online business the responsibility to provide easily accessible, complete, and correct information about their goods and services, and adhere to fair advertising and marketing practices.
Further, the E-Commerce Guidelines make it unlawful for e-commerce platforms, e-marketplaces, and the like, to:
Further, the Consumer Act also applies to online businesses. Thus, online businesses are prohibited from making any false, deceptive, and misleading advertisement. An advertisement is considered false, deceptive, or misleading if it is not in conformity with the provisions of the Consumer Act or if it is misleading in a material respect.
If the advertiser’s site or social media channel will qualify as e-commerce platforms, e-marketplaces, and the like under the E-Commerce Guidelines, then it may be held liable, as they will be treated as online sellers, merchants, and e-retailers in case of violations implemented by the E-Commerce Guidelines. As such, advertisers have the duty to verify if the goods sold by online sellers or merchants, and e-retailers, in their respective platforms are regulated, prohibited, original, genuine, licensed, or unexpired.
In case of prima facie violation of any pertinent laws or regulations in an online post, the advertiser has the duty to take down such post within a maximum period of three days. Failure to comply will aggravate the offence charged.
There are no special rules under Philippine law that apply to online disclosures and disclosures in social media. However, the Consumer Act penalises an advertiser’s failure to reveal material facts in light of representations made or consequences which may result in the use or application of the advertised products or services.
Furthermore, under the E-Commerce Guidelines, online businesses are required to provide easily accessible, complete, and correct information about their goods and services, and adhere to fair advertising and market practices.
There are currently no rules or regulations that apply to the use of any of the major social media platforms in this jurisdiction.
Currently, House Bill No 543, or the proposed Social Media Regulation and Protection Act, is pending before the Congress. If passed into law, this will provide for the responsibilities of social media companies to provide age restrictions and limitations on the use of social media platforms, provide for notification systems on the parents of a child using the social media platform, prohibit the collection of personal and location information of children, and limit the usage time of social media platforms, among others.
Further, the authors are not aware of any social media platforms that are not permitted to be used in this jurisdiction.
There are no special rules that apply to “native advertising” in the Philippines. Thus, the rules on advertising laid down by the Consumer Act and the E-Commerce Guidelines will apply equally to “native advertising.”
There are no special rules or regulations that apply to the use of influencer campaigns. However, the advertising rules in the Consumer Act and the E-Commerce Guidelines will apply equally to the use of influencer campaigns.
The advertiser may be held liable under the Consumer Act if the content posted by the influencer solicited by the advertiser is false, deceptive, or misleading. See 4.1 Special Rules Applicable to Social Media. However, there are currently no Philippine laws or regulations that impose any duty upon an advertiser to monitor its influencers.
There are no special rules or regulations that apply to the solicitation and use of consumer reviews. However, the E-Commerce Guidelines prohibit online businesses from restricting the ability of consumers to make critical or negative reviews of goods or services.
An advertiser cannot be held liable for consumer reviews, as there are no laws or regulations which impose such liability upon an advertiser. Additionally, an advertiser does not have a duty to monitor consumer reviews.
The Data Privacy Act of 2012 (Republic Act No 10173) (DPA) governs email marketing, as it falls under the definition of direct marketing. Under the DPA, the data subject has the right to be informed of the processing of his/her personal data for direct marketing. The data subject also has the right to object to the processing of his/her personal data for direct marketing.
However, since email marketing is considered direct marketing, the specific and informed consent of the data subject is necessary before an advertiser may send marketing materials to the data subject. If prior consent is not obtained, then this must be obtained as soon as practicable. This rule will not apply if the ads to be given relate to the personal data controller or processor’s own products or services and not to those of third parties, which the data subject has previously availed of, and the information to be processed for the purpose is not sensitive personal information.
Violation of these rules may be penalised by imprisonment of one to three years and a fine of PHP500,000 to PHP2 million.
The DPA also governs inbound and/or outbound telemarketing, as it falls under direct marketing. See 6.1 Email Marketing.
The DPA also governs advertising via text messaging, as it falls under direct marketing. See 6.1 Email Marketing.
Additionally, NTC Memorandum Circular No 03-03-2005-A, 04-07-2009, and 07-08-2018 provide that commercial and promotional advertisements may only be sent to subscribers who have prior consent or have specifically opted-in to receive messages. Subscribers who opted in should also be given the right to opt out from receiving such messages.
“Targeted/interest-based advertising” may fall under “profiling” and “direct marketing” under the DPA. However, profiling and direct marketing are not separately regulated under the DPA. Thus, the pertinent requirement on processing under the DPA will apply equally to targeted/interest-based advertising. See 6.1 Email Marketing.
The rules established by the DPA will similarly apply to collection or use of personal information from children, and the law does not distinguish whether the data collected or used is from adults or children. See 6.1 Email Marketing.
However, a minor cannot validly give consent under Philippine law and the National Privacy Commission (NPC), the Philippine privacy authority, has opined that a minor cannot validly provide consent under the DPA. Thus, consent of the minor’s parent or guardian must first be obtained before processing a minor’s personal information.
There are no other important privacy rules related to advertising in this jurisdiction, as the privacy rules related to advertising are already in the DPA, with its implementing rules and regulations, and corresponding issuances of the NPC.
Advertising of sweepstakes and contests falls under the definition of sales promotion under the Consumer Act. Thus, the Consumer Act also governs the conduct of sweepstakes and contests. See 1.5 Pre-approvals.
The implementing rules and regulations of the Consumer Act refer to “competition”, which is defined as a sales promotion scheme such as quizzes, contests, and tournaments, whereby participants compete in their or their entry’s skill or physical or mental attributes to win the promised prize or reward. Under the implementing rules and regulations, competitions (except beauty contests conducted nationwide) that do not require the purchase, lease, or payment of any consumer product are exempt from the sale promotion permit requirement.
Advertisement of games of chance and/or contests of skill are also governed by the Consumer Act as they fall under the definition of sales promotion. See 1.5 Pre-approvals. However, competitions (except beauty contests conducted nationwide) that do not require the purchase, lease, or payment of any consumer product are exempt from the sale promotion permit requirement. See 7.2 Contests of Skill and Games of Chance.
Under the Consumer Act, a person must first obtain a permit from the concerned department of the DTI at least 30 days before commencing a sales campaign by filing an application with complete supporting documents. However, no permit is needed if the free or reduced-price offers are made via in-store promotions and no advertisements were made for such promotions.
There are no special laws or regulations that apply to automatic renewal/continuous service offers. Thus, the provisions of the Consumer Act will apply equally to automatic renewal/continuous service offers.
In the Philippines, there are currently no rules related to the use of artificial intelligence (AI) in connection with the development of advertising content. However, House Bill No 7396, or the proposed Artificial Intelligence Development and Regulation Act, is currently pending before Congress. This Bill seeks to provide a comprehensive framework for the development and regulation of AI in the Philippines.
In the Philippines, there are currently no special rules related to making claims that a product is developed through the use of AI, is powered by AI, or has AI-related capabilities. However, House Bill No 7396, or the proposed Artificial Intelligence Development and Regulation Act, is currently pending before Congress. This bill seeks to provide a comprehensive framework for the development and regulation of AI in the Philippines.
See 8.1 AI & Advertising Content.
There are no special rules or regulations that apply to the advertising, marketing, or sale of cryptocurrency and/or NFTs. Thus, the Consumer Act and the E-Commerce Guidelines will apply equally to the advertising, marketing, or sale of cryptocurrency and/or NFTs.
However, to the extent that such cryptocurrency and/or NFTs are considered securities under Philippine securities law, the public offering of such cryptocurrency and/or NFTs will be subject to the securities registration requirement under the Securities Regulation Code (Republic Act No 8799) (SRC). In this connection, the SEC has advised that when a virtual currency is likewise analogous to any of the types of securities under the SRC, there is a strong possibility that the said virtual currency is a security under the jurisdiction of the SEC and must be registered and necessary disclosures must be made for the protection of the investing public.
There are no special laws or regulations that apply to advertising within the metaverse. Thus, the Consumer Act and the E-Commerce Guidelines will apply equally to advertising in the metaverse.
There are specific rules/restrictions on the advertising of certain regulated products in the Philippines. These include the following.
Food
The Food and Safety Act of 2013 (Republic Act No 10611) prohibits and penalises the adulterating, misbranding, misrepresentation, and false advertising of any food product which misleads consumers.
Tobacco
The Tobacco Regulation Act (Republic Act No 9211) and its implementing rules prohibit all tobacco advertising on television, cable television, and radio, all cinema and outdoor advertising, and all forms of tobacco advertising in mass media except tobacco advertisements placed inside the premises of POS retail establishments.
Medical Products
The FDA Act and its implementing rules and regulations provide the following rules on advertisement of health products.
Alcohol
FDA Circular 2019-006 states that promotional and advertising materials on alcoholic beverages and beverages with alcohol content (regardless of amount) shall clearly state or inform consumers that such beverages contain alcohol, and therefore are not to be promoted and advertised to be sold to and consumed by minors. Further, packaging and labelling materials shall not be appealing to children.
There are no special rules related to the placement of products in entertainment content. Thus, the Consumer Act will apply equally in the placement of products in entertainment content.
There are no other specific rules or restrictions in this jurisdiction that apply to the advertisements of any other category of products or services whose advertising is subject to specific regulation.
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sshg@syciplaw.com www.syciplaw.comShifting From Physical to Online Business
In the Philippines, the Department of Trade and Industry (DTI) serves as the main enforcement and regulatory arm of the government with regard to consumer protection laws which aim to protect the interests of the consumer, promote his/her general welfare, and establish standards of conduct for business and industry. Under the Electronic Commerce Act of 2000 (Republic Act No 8792), the DTI was also primarily authorised to supervise the promotion and development of electronic commerce (“e-commerce”) in the country, with the aid of other state agencies. However, it can be said that the Philippine market at that time was still far from being digitalised.
For many years, the Filipino concept of a business remained to be the traditional brick-and-mortar store where transactions usually happen when the customer visits the store and makes a purchase. However, due to the various localised lockdowns and travel restrictions implemented during the COVID-19 pandemic, traditional business models were disrupted, paving the way for the fast growth of the e-commerce industry. However, such progress was also met with a huge increase in the number of consumer complaints and fraudulent transactions, mostly online.
As an example, an online store can use its social media page to promote, market, and sell things to the general public. To make a purchase, a potential customer contacts the store through private messaging online. A statement of account and a method of payment for the purchase would then be sent by the online retailer. The online retailer would abruptly stop responding after the customer supplied proof of payment. The consumer is frequently put in a challenging situation in that case because it would be challenging to pursue a merchant without an actual physical location. Thus, there is a need for a clear policy in regulating e-commerce transactions in relation to the application of the laws relevant to them. There seemed to be a confusion or difficulty in applying the laws to e-commerce transactions. To address this, the DTI launched the e-Commerce Philippines 2022 Roadmap, which primarily aims to increase e-commerce transactions, albeit in a safer environment for online consumers and merchants by establishing a better, safer, and more trustworthy framework. Joint Administrative Order No 22-01 (or the Guidelines for Online Businesses Reiterating the Laws and Regulations Applicable to Online Businesses and Consumers) (“JAO 22-01”) was issued by the DTI, Department of Agriculture, Department of Health, Department of Environment and Natural Resources, Intellectual Property Office of the Philippines, and the National Privacy Commission setting forth the guidelines for online businesses reiterating the laws and regulations applicable to online businesses and consumers.
JAO 22-01’s scope, coverage, and applicability
JAO 22-01 covers all online businesses that are engaged in electronic transactions (such as sale, purchase or procurementof goods, digital content/products, digital financial services, entertainment services, online travel services, transport and delivery services, and education services). It also provides that as far as practicable, the laws applicable to physical/offline businesses, such as the Consumer Act of the Philippines (Republic Act No 7394) (“Consumer Act”), are also equally applicable to online businesses. As such, violations of these laws shall also be met with corresponding penalties regardless of whether the violating party is an online or an offline business. This discussion focuses on the effects of JAO 22-01 with regard to the sales, marketing, and advertising industry in the Philippines.
Protection of online consumers against hazards to health and safety
To protect the public against hazards to health and safety, JAO 22-01 advised online businesses of the application of the following laws:
Protection of online consumers against deceptive, unfair, and unconscionable sales and practices
JAO 22-01 also alerted online businesses about the application of the Consumer Act and the Intellectual Property Code of the Philippines (Republic Act No 8293) (IPC) to protect the public against deceptive, unfair and unconscionable sales acts and practices. Examples include the following.
Under the Consumer Act, the act or practice of a seller or supplier is deceptive when it represents that:
On the other hand, under the IPC, as specifically listed by JAO 22-01, the following acts are prohibited.
While the lists above are non-exhaustive, they inform online stores that are engaged in the business of reselling branded goods that they need to secure prior authorisation from the owner/s of such brand/s. While this may be difficult to regulate in an almost free market, violators of these provisions who will be convicted may be fined and/or imprisoned, upon the discretion of the court. In addition to the said penalties, an injunction and/or actual damages may also be granted by the court against the violator. These serve as reminders that the e-commerce industry is slowly becoming the norm in the Philippines. However, the Philippine regulators are keeping up with ensuring a more stable and secure e-commerce industry, without exemptions from the laws that can apply.
Responsibility of online businesses for price tag placement
Like shopping in a physical store where price tags are supposed to be clearly shown, updated, and accurate, product listings by e-retailers or merchants on marketplaces/platforms must also comply with such rules under the Consumer Act. In addition, the prices must be shown in Philippine pesos, along with the payment policies, delivery options, returns, refunds, and exchange policy.
In a number of online platforms in the Philippines, it is a common practice by merchants to posts photos or details of their products without corresponding prices. Merchants would typically disclose the price by responding to a direct and private query from the customer. Under JAO 22-01, that practice is considered as a violation of the Price Tag Law (Republic Act No 71), which merits corresponding fines and/or imprisonment terms, and the amount and time for both are evaluated on a case-by-case basis considering the type of product involved and the frequency of the violation.
Responsibility of online businesses for data privacy
Online sellers, merchants, and e-retailers are expected to handle all personal data of their consumers with utmost care and respect in accordance with the Data Privacy Act of 2012 (Republic Act No 10173) (DPA). A privacy notice must be posted in these online platforms providing consumers with information regarding the purpose and extent of processing their personal data in relation to their transactions, including, if applicable, any data sharing, profiling, direct marketing, or the existence of automated decision-making.
It would be illegal for online businesses to simply sell or give the data (eg, email address, mobile numbers, telephone numbers, and addresses) of their customers without obtaining the customers’ respective consents even to advertising and marketing agencies for purely marketing activities. JAO 22-01 specifically directed online businesses to avoid online spamming. Consumers should be allowed to choose whether they wish to receive commercial messages by e-mail or other electronic means. There should also be adequate mechanisms for consumers to opt-out from the same. It is illegal for entities who find themselves in possession of this data that was wrongfully obtained to take advantage of it and use it for their own personal benefit (eg, marketing and advertising activities).
All personal data supplied by consumers to online sellers, merchants, or e-retailers shall not be used for purposes not authorised by the consumers. Further, upon collection and processing of their personal data, online sellers are duty-bound to inform the consumers of their data privacy rights under the DPA (eg, right to information, right to object, right to access, right to correct, right to erase, right to damages, right to data portability, and right to file a complaint).
Penalised acts with corresponding fees and imprisonment terms include processing of personal information for unauthorised purposes, unauthorised access or intentional breach, malicious disclosure, unauthorised disclosure, and improper disposal of personal information and sensitive personal information. In addition to these, restitution for civil damages for aggrieved parties may also be allowed under the Civil Code of the Philippines (Republic Act No 386).
This is an added obligation for marketing and advertising companies because they cannot simply use data given to them for direct marketing activities. Instead, they must ensure that there are proper consents given, otherwise they become liable for violations of the DPA. Further, they must also institute stringent measures in storing and disposing this data to comply with the DPA.
Product liability of online businesses
In today’s digital age, various e-commerce platforms allow many individuals (or influencers) to advertise, market, and sell various goods through social media accounts, pages, and groups. JAO 22-01 alerted them that in cases when the manufacturer, builder, producer, or importer of a defective product sold cannot be identified, the online merchant or sellers become liable for such defect/s. They are also held liable when the product supplied does not contain clear identification of its source. This rule pins liability on individuals who have been engaged by companies to advertise their products where consumers can order through a link provided by them.
The act of “live selling” has also been rampant. This is usually conducted through social media accounts with a considerable amount of following wherein the e-merchant would conduct a live video coverage where it is simultaneously advertising and selling its products until a buyer reserves or chooses to purchase the item. In these instances, the e-merchant would also be liable for any product defects of the item sold, whenever the root source of the item cannot be identified.
Under the Consumer Act, the violator shall be liable for damages caused to consumers due to the defects of the product. The consumer may also demand replacement for the imperfect parts of the goods supplied. Alternately, replacement of the product, immediate reimbursement of the amount paid, or a proportionate price reduction may be demanded by the consumer. Violators shall also be met with a fine and/or imprisonment, at the discretion of the court.
Infringement in marketing emails and advertisements
JAO 22-01 provides that the term “use in commerce” under the IPC includes the act of sending marketing emails, publishing advertisements online, and similar acts to solicit business. Thus, the use of registered marks or copies thereof in marketing emails and advertisements, without the authority of the trade mark owner, shall constitute as infringement which is punishable under the law. The owner of the mark may institute an action for damages against the infringing party in addition to other administrative sanctions and criminal penalties of imprisonment and a fine.
General prohibited acts for e-commerce platforms and e-marketplaces
Under JAO 22-01, it was deemed unlawful for e-commerce entities to disseminate any false, deceptive, or misleading advertisements by mail or in commerce by print radio, television, outdoor advertisement, or any other medium which induces, directly or indirectly, the purchase of products and services. It shall also be unlawful to advertise any food, drug, cosmetic, device, or hazardous substance in a false, misleading, or deceptive manner. Further, food, drugs, cosmetic devices, or hazardous substances may only be advertised when such is duly registered and approved by the concerned government agencies for use. These entities are also directed to enact and enforce rules and regulations to ensure compliance with the existing laws mentioned.
These provisions under the JAO imply that e-commerce platforms and e-marketplaces are considered as advertising platforms and/or entities as these are avenues for potential consumers to be induced to purchase products and services. With that statement, there seem to be more duties for these platforms to be regulated to avoid the risk of being met with penalties under the various laws.
Admissibility of screenshots of electronic communications
JAO 22-01 reminded online sellers, merchants, e-retailers, and consumers that their communications, whether done via social media, e-commerce platforms, or any other form of electronic communication using an electronic device, may constitute as electronic data messages. Thus, screenshots of those messages may be used as evidence in administrative and judicial proceedings under the Supreme Court’s Rules on Electronic Evidence.
Non-proliferation of fake online reviews and non-restriction of negative reviews
JAO 22-01 required online businesses not to restrict the ability of consumers to make critical or negative reviews of goods or services. Online businesses are also prohibited from spreading wrong information about competitors. Such orders would affect the advertising and marketing field as they give protection for statements made online, whether positive or negative, regarding goods or services purchased. At the same time, it may be seen as an added blur to the thin line between online libel and a negative review.
While JAO 22-01 is already being implemented by various government agencies to promote the development of e-commerce in the industry without sacrificing the quality or security of these electronic transactions, it still has a long way to go. To be certain, rules and proposed laws are currently being drafted both by the executive and legislative branches of government to ensure that online transactions are within the ambit of law enforcement.
Revenue Memorandum Circular No 97-2021
The rise of social media influencer marketing came about with the increasing accessibility of the internet in almost all parts of the world. It serves as an additional avenue for business entities to reach their market. It became easier for businesses to promote their products through sponsored ads or partnerships with influencers through placing ads wherever they deem it effective. However, the Bureau of Internal Revenue (BIR), the Philippine tax authority, has been receiving reports that there are social media influencers who have not been compliant with their tax liabilities despite earning considerable income from social media platforms. One can see how much more difficult it is to ensure tax compliance from these influencers compared to physical establishments, given their virtual presence.
The BIR issued Revenue Memorandum Circular No 97-2021, clarifying the tax liabilities of social media influencers, which are income tax under Section 23 of the National Internal Revenue Code (NIRC) and business tax, which can either be a percentage or value-added tax (VAT). There are also allowed deductions in the form of common business expenses which may be deducted from their gross income if they choose to take advantage of it over the optional standard deduction rate. Social media influencers were reminded of their tax compliance duties including:
Influencers are, likewise, reminded of potential liabilities for failure to file returns and to pay taxes, which in some instances are considered as criminal acts under the NIRC.
Internet Transactions Act
With a paradigm shift to the booming success of e-commerce, the proposed Internet Transactions Act (ITA), tagged as Senate Bill No 1846 and House Bill No 4, is currently pending before Congress. The Bill proposes to define e-commerce as the “production, distribution, marketing, sale, or delivery of non-financial goods and services by electronic means”. In that proposed law, it considers “engaging in e-commerce [that] purposefully avails of the Philippine market” as doing business in the Philippines. As a result, these entities, even if they were foreign, shall be subject to Philippine laws and regulations affecting their ability to seek redress in Philippine courts and/or to be sued before local courts.
The rules on foreign corporations doing business in the Philippines shall apply as provided under the Revised Corporation Code (RCC). Under the RCC, a foreign corporation doing business in the Philippines must obtain the requisite licence from the Securities and Exchange Commission. Otherwise, it will not be permitted to sue before local courts. However, despite its lack of licence and capacity to sue, it may still be sued by local entities as the fact of doing business in the Philippines means local jurisdiction applies.
The ITA seeks equal treatment of online and offline commercial activities. It also proposed the establishment of an E-commerce Bureau under the DTI as its primary arm in implementing, monitoring, and ensuring compliance with the ITA. Additionally, it proposed the establishment of an Online Business Registry which shall provide consumers with access to data and information of e-marketplaces, e-retailers, online merchants, and other digital platforms for purposes of verifying their existence, identity, and other relevant information.
The Bill is geared towards equipping the agencies with more aggressive enforcement powers by giving the DTI Secretary take-down powers against these online platforms whenever it finds violations of the proposed law being committed therein. Among the obligations of e-marketplaces and other digital platforms, they shall require online merchants to submit, prior to listing, their names with at least two valid government identification cards, the geographic address where the online merchant is located, contact details including a mobile or landline number, and an email address.
The ITA has already been approved by the House of Representatives and is currently pending second reading in the Senate.
As discussed, the current trend in advertising and marketing in the Philippine market heavily focuses on the paradigm shift from physical businesses to online businesses. With the use of e-commerce platforms, the act of advertising and selling likewise become more closely intertwined as it becomes almost inevitable for e-commerce platforms to also engage in advertising activities, considering the current trends in the industry today. With the current developments, it can be expected that more issuances, rules, or enactments may be initiated towards regulating the Philippine e-commerce market.
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