Contributed By Triana, Uribe & Michelsen
The primary laws and regulations that govern advertising practices in Colombia are as follows.
The Superintendence of Industry and Commerce is the main authority entitled to enforce the laws and regulations governing advertising practices, specifically the Consumer Protection Statute.
The remedies available are:
Moreover, the Health Authority and the Superintendence of Finance are also entitled to pursue advertising infringements and can order monetary and non-monetary sanctions.
Suppliers and producers will be responsible for any damage that arises as a consequence of inadequate or insufficient information.
The advertiser is responsible for the damages caused by deceptive or misleading advertising. The media will be jointly and severally liable only if fraud or gross negligence is proven inasmuch as they knew about the defective/defficient nature of the product or services. If the advertiser does not comply with the objective conditions announced in the advertisements, without prejudice to the administrative sanctions that may apply, the advertiser can be held liable for the damages caused to consumers.
All content and means of disclosure are considered to be “advertising”, and include the:
There are certain industries that are required to obtain pre-approvals before running advertising, such as:
Image rights have been developed in Colombia though jurisprudence of the Constitutional Court but not in a specific law. The rules governing the use of intellectual property or an individual’s name, picture, voice, or likeness in advertising carry several nuances, but the bottom line is that they are subjected to legal protection.
Informative non-commercial use is possible without prior authorisation. Notwithstanding, all other use relating to intellectual property or personal image (name, picture, voice, or likeness) should be authorised prior in writing by the individual or relevant heirs.
The self-regulation system involves professional associations, which are gathered in a commission identified as CONARP (the National Commission for Self-Regulation Advertisement).
The self-regulatory system only issues decisions on ethical matters, which are more likely to be recommendations. The decisions have no legal effect.
Based on the infringement of the Consumer Protection Statute, consumers may bring an action against advertisers before the Superintendence of Industry and Commerce.
Influencers
Influencers are under the scope of the Consumer Protection Authority.
Given the fact that influencers have become a means of advertisement, the Colombian Consumer Protection Authority has initiated several investigations to secure consumers’ rights.
In 2020, the Colombian Consumer Protection Authority issued a guide to explain how influencers should comply with the Consumer Protection Statute. Based on this guide and the Statute, the Authority has sanctioned several influencers based on deceitful information.
Cultural concerns that advertisers should keep in mind are that advertising should be made to contribute to the improvement of society, the economy, and the environment, without losing its main objective.
Advertising must provide positive messages; it must not discriminate or encourage violence, illegal acts, or anti-social behaviours.
In an effort to “equal the balance”, the Superintendence of Industry and Commerce, issued a Guide on Sexual Diversity and Gender Approach and Identity in Consumer Relationships.
The purpose of the Guide is to eliminate all forms of discrimination and close gender gaps and inequality in Colombian society.
The recommendations incorporated in the Guide constitute a call to respect and guarantee equity, as well as to prevent and eliminate any type of discrimination in the field of consumption.
The elimination of discrimination based on gender and diversity in consumer relations is also based on Article 43 of the Colombian Political Constitution, which prohibits discrimination against women, and on various international conventions ratified by Colombia. Thus, the Committee on the Elimination of Discrimination against Women (CEDAW, 1979) and its Optional Protocol (1999) and the Inter-American Convention on the Prevention, Punishment and Eradication of Violence Against Women (“Convention of Belem do Para”) (1994) condemn discrimination against women “in all its forms” and also clarify that the obligation of non-discrimination is not only the responsibility of the state but also of companies.
The obligation of non-discrimination by suppliers, producers, advertisers, consumer associations and media sectors also arises from Law 1257 of 2008, which establishes that “civil society organizations, associations, companies, organized commerce, economic unions and other legal and natural persons, have the responsibility of taking an active part in achieving the elimination of violence and discrimination against women” and, therefore, they must “refrain from doing anything that involves discrimination against women”.
Concerning sexual orientation and gender identity, the Colombian Constitutional Court has followed the Principles on the Application of International Human Rights Law in Relation to Sexual Orientation and Gender Identity or Yogyakarta Principles (2006), which compile the obligations of states under international human rights law in the face of global concerns about practices that “impose norms regarding sexual orientation and gender identity on people through customs, laws and violence, and seek to control how people live, their personal relationships and how they define themselves”.
The United Nations Consumer Protection Guidelines (2016) state that “businesses should avoid practices that harm consumers, particularly vulnerable and disadvantaged consumers”.
Some of the guidelines are as follows.
There are two types of political propaganda.
It will be understood that advertising is misleading when:
In principle, any assertion made by the advertiser must be truthful in accordance with available information. Suppliers and producers must provide consumers with clear, truthful, sufficient, timely, verifiable, understandable, accurate, and suitable information about the promoted aspects of the products or services they offer:
Claims that cannot be objectively verified/measured, and puffery are being increasingly challenged by the regulatory bodies as they fail to provide accurate information but some of them are accepted. Viability is largely dependent on context and the nature of the product or service.
To substantiate a claim, it is necessary to obtain technical or scientific support from independent parties, by means of a study or an expert opinion, for example.
The applicable elements for a product demonstration in advertising are to provide consumers with clear, truthful, sufficient, timely, verifiable, understandable, accurate, and suitable information on the products on offer.
The depiction or demonstration must be clear. The consumer must be informed of the conditions in which the demonstration has been done, concerning time, quantity, and use. No paid actors can be passed as spontaneous consumers even if they have effectively consumed the product/used the service.
If part of the demonstration requires a comparison, or is made by means of a comparison, the kind of product it has been compared to must be duly established and they must be of equivalent nature or category.
The advertiser must obtain the testifier’s release and authorisation to use its name in association with the mark. The testifier can be jointly and severally liable for its claims or opinions if advertising rules are breached.
It must be clear if the testimony is an endorsement, an independent opinion, a belief, or an experience.
All disclaimers should be audible or visible, easy to read, and understandable. When the size of the font is too small or the speed at which the disclaimer is verbalised is too fast, it might not be an acceptable disclosure even if what is stated is accurate.
There are no particular advertising rules regarding stereotyping in advertising or inclusion, diversity, and equity other than a positive prohibition against racially, religious, or gender discriminative statements. Any issue which could arise involving the same would be treated according to the basic governing laws of advertising.
Environmental claims must be clear, truthful, sufficient, timely, verifiable, understandable, accurate, and suitable for the products they offer. Greenwashing is not prohibited per se. It is more a matter of context as to if it might lead the consumer to believe the products or services comply with ecological guidelines when it is not really the case.
General rules apply to “dark patterns” in advertising. Suppliers and producers must provide consumers with clear, truthful, sufficient, timely, verifiable, understandable, accurate, and suitable information on the products they offer, but no regulation describes what could constitute a “dark pattern” under Colombian law, so it is another issue that must be analysed within the unique context of the relevant advertising piece.
Decree 975 of 2014 asserts that additionally to the basic rules of advertising that must be followed in general, when addressing children and teenagers, adverts must pay attention to the different maturity stages of the age groups and not treat them as a whole.
Therefore, with respect to such advertising and information, the advertiser must comply with the following conditions.
General rules apply to sponsor identification or branded content. Moreover, the Colombian Consumer Protection Authority issued a document called: “Good Practices Guide for Advertisement through Influencers”. Hence, an influencer is called to respond as an advertiser or as the media depending on their relationship with the manufacturer or how the advertisement is communicated.
General rules apply to all types of claims. However, there is ample room for discussion about the validity of claims such as “Made in Colombia” if only a portion of the product’s components or its manufacturing process comes from Colombia or takes place within its frontiers, and while there are rules to determine the tariffs in the case of imports, they cannot extrapolate vis-à-vis a finished product. The same issues have occurred with statements such as “with fruit juice” when the product is a concentrate that comes from real fruits but the beverage itself has minimal percentage of fruit juice. In those cases, the authorities have relied on the technical specifications about the nature of the product before the Health Ministry to determine if the advertising has been accurate or not.
Comparative advertising is permitted, complying with the following rules:
If the aforementioned rules are not followed, the comparative advertising could be deemed as misleading and an act of unfair competition.
In addition, comparative advertising may explicitly refer to a competitor or may suggest its identity by any means that could be associated with such competitor. However, it cannot be used to denigrate competitors or to mislead consumers.
Trade marks may be used in comparative advertising to explicitly identify the competitor, subject to comparison.
However, regarding copyright, the situation is not that clear. Whether it is possible to use the copyrighted work will depend on the specific situation and must be studied on a case-by-case basis.
An advertiser can challenge claims made by a competitor, before the Superintendence of Industry and Commerce. The authority would request the information of the claims and the substantiation, and it would decide whether or not to initiate an investigation. It may also file a civil action under unfair competition rules and damages as well as preventive injunction measures.
The investigation finalises with filing it or sanctioning the competitor with a fine.
There are no special rules related to ambush marketing. However, ambush marketing may be challenged by any available legal means, such as:
Ambush marketing can be declared illegal if:
Where an ambush marketing campaign falls within one or more of the infringements described above, the plaintiff can initiate any or all of the actions available.
Hence, Colombia has widespread legal options to prevent and protect the organiser, sponsor, or any other party suffering from an illegal ambush marketing campaign.
There are no special rules pertaining to the use of social media for advertising. The general rules of advertising apply.
The advertiser is responsible for all the content which is uploaded on its page. Liability will be based on whether it is possible for the advertiser to control the content and whether it takes the necessary measures to avoid such content being exposed on its page.
For online disclosures and disclosures in social media as per the “Good Practices Guide for Advertisement through Influencers”, the following can be used with or without the hashtag label:
“publicidad”, “promocionado por (…)”, “aviso promocionado”, “contenido promocionado”, “contenido publicitario”, “patrocinado”, and/or “patrocinado por”,
indicating the name of the brand or the account of the promoter.
There are no unique rules or regulations that apply to the use of any of the major social media platforms in Colombia.
There is no ban against any social media platforms in Colombia. All are freely accessible.
The general rules of advertising apply to native advertising as well. Consequently, the consumer must be properly informed that the content is an advertisement and not a regular post.
As noted, the Colombian Consumer Protection Authority issued a document called: “Good Practices Guide for Advertisement through Influencers”. As per the Guide, an influencer can be understood as the person who, through social networks and/or interactive digital platforms, by sharing their daily life, interests, and experiences with an online community, has achieved/built credibility, trust, and a recognisable image that allows them to influence, affect, or motivate consumers’ behaviour. The foregoing is regardless of whether or not the influencer identifies him-/her-self as such, since what is relevant is the role they fulfil.
An influencer is called to respond as an advertiser or as the media depending on their relationship with the manufacturer or how the advertisement is communicated.
The advertiser can be held liable for content posted by its influencers. The advertiser has the duty to monitor its influencers.
If an influencer does not properly disclose the relation with the advertiser, the influencer would also be held liable.
The possible sanctions are the following.
The consumer that reviews a good or service can be jointly and severally liable for its claims or opinions with the advertiser, if advertising rules are breached.
It must be clear whether the review is an endorsement, an independent opinion, a belief, or an experience.
If there is no relation between the parties, the advertiser cannot be liable for consumer reviews.
Email marketing cannot be done without previous and express authorisation from the consumer, and the promoter must keep the consumer’s authorisation, for verification from the authority. Moreover, the database that includes private information from the consumers must be registered before the Superintendence of Industry and Commerce.
Telemarketing cannot be done without previous and express authorisation from the consumer, and the telemarketer must keep the consumer’s authorisation, for verification from the authority. Moreover, the database that includes private information from the consumers must be registered before the Superintendence of Industry and Commerce.
Text messaging cannot be done without previous and express authorisation from the consumer, and the promoter must keep the consumer’s authorisation, for verification from the authority. Moreover, the database that includes private information from the consumers must be registered before the Superintendence of Industry and Commerce.
Targeted/interest-based advertising cannot be done without previous and express authorisation from the consumer, and the promoter must keep the consumer’s authorisation, for verification from the authority. Moreover, the database that includes private information from the consumers must be registered before the Superintendence of Industry and Commerce.
Article 7 of the Data Protection Statute establishes that: “The processing of personal data of children and adolescents is prohibited, except for ... data that [is] of a public nature.” Personal data of a public nature includes names and ID numbers.
There is no other exception for collection/processing of minors’ personal data. No authorisation in this regard is valid. It is possible to collect the parental/legal guardian’s information, but not the minor’s information.
Minors cannot be contacted with any kind of advertisement, as information from minors cannot be collected.
In Colombia, the default privacy rules related to advertising are on an opt-in basis. Thus, prior and express authorisation from the consumer is mandatory.
The general requirements regarding the conduct of sweepstakes and contests (chance-based games) are as follows.
The official fees correspond to the total value of the prizes to be awarded and are divided as follows.
If any prize value exceeds approximately USD1,200, there is a tax of 10% of the amount of the prize due to windfall tax.
For sweepstakes, the authority requires a bond to cover the amount of the prize pool.
The authorisation takes approximately 30 days to be resolved.
Please note that the national authority (COLJUEGOS) does not accept applications to request authorisation from companies or individuals who are domiciled in Colombia. Hence, the application for authorisation must be done by a distributor in Colombia, or a PR company acting as the entity responsible for the sweepstakes in Colombia, or a company created in Colombia.
Colombia distinguishes between contests of skill and games of chance.
Skill-based activities are based entirely on the efforts of the participants but not necessarily a demanding or high-performance skill. For example, the answer to a simple general knowledge question would be sufficient to qualify as a game of skill. But if at any stage during the process the chance of winning depends on chance, it will be qualified as such.
The requirements for the registration of a sweepstakes/contest/draw before the national authority (COLJUEGOS) are the following.
The governmental entity is entitled to require further information to complete the registration.
The authorisation takes approximately 30 days to be resolved.
The official fees correspond to the total value of the prizes to be awarded and are divided as follows.
If any prize value exceeds approximately USD1,200, there is a tax of 10% of the amount of the prize due to windfall tax.
Furthermore, each prize cannot exceed 160 monthly legal wages, that is COP135,489,560 which is approximately USD44,166.
The rules that apply to free and reduced-price offers are the following.
Moreover, the basic rule for “free” product advertising is that it must be real; the good must be 100% free. In the event of a promotion, in which a free item is attached to the purchased good, the total and usual cost must be the same and should not be increased by any means.
The special regulation that applies to automatic renewal/continuous service offers under which a marketer can continue to ship and bill for products and services on a recurring basis until the consumer cancels, is that a clause of this type might be deemed abusive if the automatic renewal clause prevents the consumer from terminating the contract at any time or if penalties are imposed for early termination.
There are no specific rules related to the use of artificial intelligence (AI) in connection with the development of advertising content. Hence, the general rules apply.
As general rules apply to the use of AI in connection with the development of advertising content, the consumer must be properly informed that the content was/is developed through the use of AI, is powered by AI, or has AI-related capabilities.
There are no specific rules related to the use of chatbots. Hence, the general rules apply.
Colombian regulation does not make explicit mention of crypto assets and related operations.
Hence, all advertisement concerning any of the digital assets must follow the general rules of advertisement in Colombia.
The Consumer Protection Statute requires that all information provided to consumers must be clear, truthful, adequate, timely, verifiable, understandable, accurate, and appropriate.
There are no specific rules related to advertisement within the metaverse. Hence, the general rules apply.
The following are the specific rules/restrictions in Colombia, concerning the advertisement of regulated and forbidden products/services.
Additionally, the following goods and services must be pre-approved regarding any advertising content.
The rules related to the placement of alcoholic beverages in entertainment content must follow these general rules.
During the broadcast of advertising and marketing of alcohol, the following rules shall apply.
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