The Turkish fintech market has a significant number of participants of various sizes. Competitiveness notwithstanding, market players tend to co-operate with one another in keeping the marketplace fair. Consumers demand fast, user-friendly and widely accessible digital financial services platforms, and, as in other parts of the world, fintech players in Turkey are striving to satisfy those demands. One example is BKM Express, a multibank cashless payment platform launched in 2012, now utilised by 200 fintech businesses and banks. The Turkish fintech market has expanded at a year-on-year rate of 14% and is currently valued at USD15 billion.
Though still relatively immature, the potential of Turkey’s fintech industry should not be underestimated. Turkish fintech start-ups are rapidly developing innovative – and in some cases disruptive – solutions to meet consumer fintech demands worldwide, and the involvement of Turkey’s mature banking players continues to allow seamless integration of novel fintech applications within the banking system.
The Turkish fintech industry has experienced rapid growth over the past few years. Turkey is an attractive market for fintech start-ups developing innovative products. A report by a Big Four accounting firm and BKM Express – the fintech-purposed consortium of the top ten Turkish banks – listed total venture capital investment in Turkish fintech at USD4.6 million for 2012 and USD53.2 million for 2016. Moreover, Start-up Watch’s latest industry report lists total investment in Turkish fintech at USD64 million for 2021. In 2021, start-ups in grocery delivery, gaming, proptech, fintech and blockchain raised the most capital. There are currently more than 520 active players in Turkey’s fintech marketplace operating primarily within the subsectors set out below. In 2021, a sports club started a fund and a fintech started a fund for the first time; both which are important milestones for the ecosystem. Colendi raised USD38 million last year, which was Turkey’s largest ever fintech deal.
Electronic Payment Systems
The Law on Security Settlement Systems, Payment Services and Electronic Money Institutions No 6493 (“E-Payment Law”) applies to payment systems, security settlement systems, payment institutions, and electronic money institutions operating in Turkey. Only banks and payment service providers authorised by the Central Bank of the Republic of Turkey (“Central Bank”) are allowed to carry out payment services in Turkey.
Open banking provides a way for third parties, with consent, to access personal financial data maintained by banks. Open banking has dismantled the monopoly once held by banks over customer financial data and opened new competitive avenues in fintech.
Digital banking allows customers to manage all of their banking transactions through mobile apps, websites or call centres anywhere, at any time without any need to visit a physical branch or ATM.
On 29 December 2021, the Banking Regulation and Supervisory Agency (BRSA), based on its mandate regulated in the Banking Law No 5411 (the "Banking Law"), published the Regulation on the Operating Principles of Digital Banks and Service Model Banking (DBR). The DBR sets forth regulations on how the banks provide services through digital channels without any physical branches and the operational principles. Accordingly, branchless banks operating in digital platforms can be established in Turkey by obtaining a licence. The conditions for the establishment and licensing of digital banks are regulated under the DBR.
Virtual currency (electronic money) in Turkish law refers to monetary values backed up by funds collected by the electronic money issuer, stored electronically, used to perform payment transactions and accepted as a means of payment by natural as well as legal persons other than the electronic money issuer. Electronic money and electronic money issuers are strictly regulated in Turkish law.
Blockchain and Cryptocurrencies
At present, Turkish law does not specifically regulate cryptocurrency. However, it is expected that, just like fiat currency transactions, cryptocurrency transactions will be subject to Turkish financial crime laws.
Equity-based crowdfunding was introduced to Turkish law with the amendments dated 2017 to the Capital Markets Law No 6362 (CML) and defined as “collecting money from the public through crowdfunding platforms, without being subject to the provisions regarding investor compensation, in order to provide funds needed by a project or venture company”. Recently, in October 2021, debt-based crowdfunding was introduced into Turkish law. Debt-based crowdfunding is defined as “[r]aising money from the public through platforms in exchange for crowdfunding debt instruments”. In this regard, duly authorised platforms can conduct equity-based and debt-based crowdfunding. Natural persons who are not qualified investors can invest a maximum of TRY50,000 in a calendar year through debt-based crowdfunding. However, this limit can be applied as 10% of the annual net income declared by the investor to the platform, provided that it does not exceed TRY200,000. Natural persons who are not qualified investors can invest a maximum of TRY20,000 in a project through debt-based crowdfunding.
In Turkey, fintech systems like card and cardless payments, e-money and e-wallet are subject to different laws.
The E-Payment Law
The main legislation governing electronic payment services in Turkey is the E-Payment Law, complemented by certain secondary legislation, including the Regulation on Payment Services, Electronic Money Issuance, Payment Institutions and Electronic Money Institutions, published in the Official Gazette No 29043, dated 27 June 2014, and the Communiqué on the Management and Inspection of Information Systems of Payment and Electronic Money Institutions, published in the same Official Gazette.
The E-Payment Law was recently amended by both the Law on the Amendment of the Law on Security Settlement Systems, Payment Services and Electronic Money Institutions No 7192, effective as of 1 January 2020, and the Law on the Amendment of Certain Laws and Decree Laws No 7247, effective as of 26 June 2020.
Central Bank Regulations
The Central Bank has prepared the following two draft regulations and published the same for industry comments: (i) the Draft Regulation on Payment Services and Electronic Money Issuance and Payment Service Providers, and (ii) the Draft Communiqué on Information Systems of Payment and Electronic Money Institutions and Data Sharing Services of Payment Service Providers.
The Central Bank’s Regulation on the Generation and Use of TR QR Codes in Payment Services, effective as of 21 August 2020, regulates the generation and use of QR codes for making electronic payments of the types covered by the E-Payment Law.
The Banking Law
The Banking Law (Law No 5411), effective as of 1 November 2005, establishes a regulatory scheme which promotes the efficient operation of financial markets and fosters systemic integrity by facilitating the issuance of bank loans.
The Insurance Law
Insurance Law No 5684, effective as of 14 June 2007, ensures consistency in the insurance marketplace through a regulatory framework.
The Credit Card Law
Credit Card Law No 5664, effective as of 1 March 2006, provides a legal framework for establishing regulations on transaction clearing and the issuance of bank cards and credit cards.
Turkey’s anti-money laundering (AML) regulations align with the EU Directive on Money Laundering. The Law on the Prevention of Laundering the Proceeds of Crime No 5549 (the “AML Law”), which incorporates know your customer (KYC) and AML legislation, holds insurance agencies, lending firms, cryptocurrency transfer companies, etc criminally liable for engaging in financial crimes, and requires financial firms to verify the identity of individuals and their representatives engaging in certain financial transactions.
Capital Markets Legislation
The Capital Markets Legislation (CML) regulates capital market operations and instruments, public companies, traded companies, investment institutions, trade markets and other capital markets institutions.
The Communiqué on Equity Based Crowdfunding No III-35/A-1 regulates the procedures and principles regarding equity-based crowdfunding, the listing and activities of crowdfunding platforms, the collection of money from the public through equity-based crowdfunding, and the supervision and auditing required to ensure that the collected funds are used in accordance with their declared purpose.
There are no specific regulations applicable to fintech customers. The compensation model and regulatory framework vary depending on the scope of the financial activity offered to the customers. Where the financial activity offered by a fintech company falls within the scope of a regulated area, such as banking, capital markets or payment services, specific regulations in these areas would apply.
Investment institutions are subject to strict rules under the capital markets legislation related to compensation and fee structure, depending on the investment services that they provide and the investment transactions. They must comply with the disclosure and information requirements vis-à-vis their customers, which vary depending on the scope of the investment service.
In Article 82 of the CML it is regulated that the Capital Markets Board (CMB) will take a compensation decision if it is determined that investment institutions cannot fulfil their cash payment or delivery of capital market instruments obligations arising from capital market activities or cannot fulfil them in a short time. The Investor Compensation Centre (YTM), which is a public legal entity, was established with the aim of compensating investors within the framework of the conditions set forth in the CML, pursuant to its Article 83.
Payment and Electronic Money Services
Within the scope of payment and electronic money services, fintech service providers are only allowed to charge customers to the extent mutually agreed in a framework service agreement between the service provider and the customer. The Central Bank has the authority to set the maximum price and commission for each transaction.
For payment services, service providers are under obligation to provide information as to the fees applicable before execution of the agreement. If this information is published on the service provider’s website, the disclosure obligation is deemed to be satisfied. If requested by the customer, the service provider must inform the customer as to the fees applicable to the transaction. Also, once the payment transaction is accomplished, regardless of whether requested by the customer, the service provider is under obligation to inform the customer as to the fees applied.
Transactions outside the framework agreement
Where a certain transaction is not covered by the framework agreement (excluding bill payments), the service provider is obliged to inform the customer as to the information that needs to be provided by the customer for the payment, the maximum completion time of the payment transaction, a list of the total fees and fees payable, and the exchange rate to be applied in the payment transaction, if any. If this information is published on the service provider’s website, the disclosure obligation is deemed to be satisfied.
On condition that it is agreed in the framework agreement, a reasonable and proportionate fee for expenses may be requested by the service provider when the framework agreement is terminated by the customer.
Fintech is not currently regulated under Turkish law.
There is currently no regulatory sandbox in Turkey. However, the Turkish government's recently published Financial Reform Booklet for the years 2021–23 indicates that implementation is on the horizon.
As explained under 2.1 Predominant Business Models and 2.2 Regulatory Regime, several regulatory authorities exist, including the following.
The Central Bank is an autonomous body charged with:
The Istanbul Stock Exchange (BIST or “Borsa Istanbul”)
The BIST is Turkey’s single house for securities and commodities trading. It is subdivided into trading sectors, including:
The CMB is charged with ensuring the integrity of capital markets and regulating securities dealers. The CMB’s policies seek to reassure investors by ensuring market transparency, improving capital markets operations and implementing applicable laws.
The BRSA is an autonomous supervisory authority charged with regulating bank lending practices, consumer financing, domestic bank holding companies, and international banks operating in Turkey.
The BRSA is charged with:
The Ministry of Treasury and Finance of the Republic of Turkey
The Ministry of Treasury and Finance is charged with:
Following Presidential Decree No 48, effective as of 1 October 2019, the obligations of the Insurance and Private Pension Supervision and Supervisory Department were assumed by the Ministry of Treasury and Finance, and include duties such as preserving private pensions, enforcing pension laws, and licensing of insurance and reinsurance companies.
The Digital Transformation Office
The Digital Transformation Office seeks to facilitate Turkey’s digital fintech transformation by connecting businesses, human capital and emerging opportunities within the communications and information technology sectors. Its operations include facilitating:
The Financial Crimes Investigation Board (MASAK)
MASAK is charged with monitoring money-laundering activity and researching effective methods of investigating and analysing criminal financial activity.
Outsourcing is subject to strict rules in regulated sectors such as banking and finance, capital market and payment services.
Banking and Finance
The Banking Law in Turkey prohibits banks to outsource:
Other activities can be outsourced, subject to strict outsourcing rules under the Banking Law.
The service provider must be incorporated as a corporation and must have the necessary organisation, assets and employee structure. Also, where IT systems are outsourced, the agreement to be executed with a service provider must at least include service levels, terms and conditions termination, measures to be taken for business continuity of the bank, privacy and non-disclosure clauses, provisions regarding intellectual property rights, etc. Reporting obligations apply on the part of banks in the outsourcing process.
Outsourcing in payment services is also strictly regulated. Payment services providers must make an assessment of the possible risks before outsourcing. The agreement to be executed with a service provider must at least include service levels, terms and conditions termination, measures to be taken, privacy and non-disclosure clauses, and provisions regarding intellectual property rights, etc.
Similarly, capital markets regulations allow outsourcing under strict conditions. Before outsourcing a service, intermediary institutions should check whether the subject activity is a type of service which is permitted to be outsourced and assess the expected benefits and probable costs of outsourcing the services and determine whether the service provider has the technical equipment, infrastructure, financial power, experience, know-how and human resources adequate for performance of the subject services at the desired level. An agreement covering the mandatory content determined by the CMB must be executed between the intermediary institution and the outside service provider. Intermediary institutions are required to inform the CMB within ten business days as of the date of commencement of outsourced services, with respect to the outside service provider and the scope and nature of the outsourced services.
Unlike the draft Digital Services Act of the EU, under Turkish Law, the term “gatekeeper” is not defined, and no obligations are encumbered specific to gatekeeper fintech providers. Every regulated provider is required to implement measures reasonably calculated to prevent its services from being used in furtherance of criminal activity. Depending on the service provided by them, they may be subject to certain AML and KYC obligations.
In order to comply with their obligations under the AML and combating the financing of terrorism legislation, the KYC principle applies to fintech providers. In this respect, to the extent applicable, fintech providers must detect the identity of the customer or those who act on behalf of the customer when a perpetual relationship is established or when certain transaction thresholds are exceeded. Recently, remote ID authentication became possible under Turkish law. Fintech providers are also under obligation to verify the authenticity documents necessary for the transaction and to track and notify the authorities of suspicious transactions, failing which they may be found liable.
Based upon the opinions of the Central Bank, the BRSA formulates operating principles for independent audit firms and maintains an up-to-date list of those in compliance. The BRSA also licenses and supervises banks operating in Turkey with respect to which it is authorised to levy administrative fines, revoke licences, and move other operations to the Savings Deposit and Insurance Fund (SDIF) – a public, legal entity that insures consumer savings deposit accounts.
Based on user-generated interest, Turkish regulators have focused on cryptocurrencies. The Ministry of Treasury and Finance announced the co-operation between the BRSA, the CMB and other related organisations to regulate cryptocurrency. In addition, the Ministry of Treasury and Finance requested all users' information from the crypto markets, which is considered by the market players as a concrete step towards regulating these markets.
On 16 April 2021, the Central Bank published the country’s first crypto-asset regulation, the Regulation on the Use of Crypto-Assets in Payments, effective 30 April 2021, in Official Gazette No 314561.
Notable provisions include:
The Regulation on the Amendment of the Regulation on the Measures for Prevention of Laundering Proceeds of Crime and Terrorist Financing, effective as of 1 May 2021, was published in Official Gazette No 31471 of that same date.
The Amendment Regulation expands the definition of obligated entities under Article 4 of the Regulation on the Measures for Prevention of Laundering Proceeds of Crime and Terrorist Financing, published in Official Gazette No 26751 of 9 January 2008, and provides the following subparagraphs:
(ü) crypto-asset service providers,
(v) savings financing companies.
Accordingly, as of 1 May 2021, crypto-asset service providers, savings financing companies, their branches, agents, representatives, commercial agents, and affiliated entities are required to comply with the above-mentioned Regulation.
The draft proposal, which envisages amendments to the Capital Markets Law in order to create the legal framework for crypto-assets, was brought to the agenda of the Turkish Grand National Assembly.
In addition, the CMB regularly supervises leveraged transactions, as forex transactions can only be made through authorised institutions in Turkey. As per Decree No 32 on Protection of the Value of Turkish Currency (“Decree No 32”), foreign forex intermediaries which enable transactions over the internet are blacklisted, and access to these sites is regularly banned by the CMB.
Fintech players, both new and legacy, are impacted by the following non-financial services regulations:
Presently in Turkey, there is no standalone cybersecurity law, however the BRSA e-banking regulations applicable to cybersecurity state that:
Banks are liable for false bank ads in search engine results and on social media platforms with which they contract.
According to the Turkish Constitution, Banking Law, and Turkish Criminal Code, banks are obliged to protect customer secrets, including financial and personal information obtained before or within the term, or after the expiration of a banking contract. Finally, the IT systems of capital markets institutions are strictly regulated and are subject to a special audit. Fintech providers may also be subject to these regulations, depending on the service they provide.
The Turkish Commercial Code requires fintech participants to be audited at regular intervals by independent auditing firms; and tax and social security authorities may also assess specific regulatory compliance.
Companies outsourcing regulating activities are generally required to audit vendor compliance. For example, where a bank outsources capital markets settlement operations to another financial intermediary, the former must audit the latter’s compliance.
Specific supervision and auditing are envisaged for the information systems of industry participants, depending on their activities.
If a fintech provider carries out its business in a regulated area, its field of activity must be limited to that area. In this respect, unregulated services cannot be provided by the same fintech provider.
According to the Regulation on the Amendment of the Regulation on the Measures for Prevention of Laundering Proceeds of Crime and Terrorist Financing, crypto-asset service providers, payment and electronic money institutions, and debit and credit card issuance institutions are considered as obligated parties to comply with AML rules. Fintech companies that are in this scope must comply with AML rules, including identification obligation and suspicious transaction reporting.
The identification obligation applies:
According to Article 4 of the AML Law, a transaction is regarded as suspicious if any information available regarding the assets subject to the transaction made, or attempted to be made before or through obliged parties, suggests that those assets were obtained illegally or used for illegal purposes. In this context, that includes assets that are used for terrorist acts, by terrorist organisations, terrorists or terrorist financiers.
Regardless of the amount of the transaction, any suspicious transaction must be notified. Also, a suspicious transaction notification must be made even when the transaction has already been notified as a part of the continuous notification requirements for transactions of a certain volume. Covered institutions are under the obligation to provide any relevant documents and information requested by MASAK and they cannot avoid giving information or documents by depending on the provisions of specific regulations that regulate them (such as the Banking Law), without prejudice to the provisions regarding the right to defence. Suspicious transaction notifications can be made through online or traditional channels. The suspicious transaction form is completed by the obliged parties and sent to MASAK.
As of 2021, identification through over an informatics or electronic communication device has become possible. Therefore, fintech companies can comply with the customer identification obligation without having a physical branch for this purpose.
No applicable regulation as to the rules and principles pertaining to robo-advisers’ operations are in force in Turkey. Therefore, different business models are not required.
While robo-advisers are not specifically regulated under Turkish law, general banking, insurance, and financial laws and regulations are applicable, including the BRSA’s best practices and CMB licensing requirements, depending on the area of usage of robo-advisers.
Specific robo-adviser legislation does not yet exist in Turkey.
Loan regulations are substantially similar in Turkey. Loans can generally be classified as commercial or consumer – based on the intended use, which might be subject to certain different rules under Turkish legislation. Only banks and authorised financing companies may allocate loans as their main line of business.
The terms of conditions of consumer loans are strictly regulated by Banking Law, and the loan agreement must include certain provisions, such as, the consumer’s right to rescind the contract and its conditions, and the consumer’s rights, pre-closure and discount rates in such case. Ancillary obligations, such as pre-contractual information, apply to consumer loans. The loan and security ratio, joint offer of insurance products, maximum interest rates and number of instalments, are also limited for consumer loans, pursuant to consumer protection legislation, namely, the Consumer Law and Regulation on Consumer Loan Agreements.
While most of the commercial provisions can be freely determined in commercial loans, certain restrictions apply to commercial loans as well, especially with respect to fees which the banks may request from their commercial customers. Banks usually use general template agreements for loan allocations to their commercial customers. Facility agreements in LMA format are used instead of general template agreements for loans of a certain size and purpose, especially in large volume transactions and project financing.
SMEs and certain incentivised sectors can benefit from certain interest incentives. Private and government banks usually make specific loan offers to SMEs.
FX and FX-Indexed Loans
Turkish-resident real persons and legal entities are not entitled to utilise FX and/or FX-indexed loans to the extent that they fall within the scope of exceptions listed under Decree No 32. Borrowers are allowed to obtain credit facilities from abroad when such credits are disbursed through Turkish banks. The repayment is also effected through Turkish banks. The above disbursement rule through Turkish banks does not apply to specific cases listed in the Capital Movements Circular of the Central Bank.
Only equity-based crowdfunding is available under Turkish law. In this respect, crowdfunding is not an option for debt financing.
Underwriting is primarily regulated under the Regulation on Lending Transactions of Banks (“Lending Regulation”) promulgated by the BRSA. Pursuant to the Lending Regulation, banks operating in Turkey must obtain an account status form from clients, conforming to applicable Lending Regulation provisions.
For companies, this account status form must, among other things, include: field of activity, investments, number of employees, names of directors, credit notes, financials and tax documents.
For real persons, this account status form must include: names of family members, real property and chattel and the status of all encumbrances thereon, occupation and other debt service obligations.
Strict AML rules and online onboarding rules are applicable to the banks under the Banking Law.
In Turkey, loans are provided primarily by banks funded through:
Capital markets debt offerings by banks, including securitisations, are regulated by the CMB and capital markets legislation, and, in the case of regulatory capital issuances, additionally by the BRSA’s equity regulations on capital qualification.
Syndicated loans do exist in Turkey, but they are fairly rare in terms of transaction numbers. They are unregulated and obligations are established by contract among syndicate lenders.
Payment processors are required to use existing payment rails.
Payments and remittances are primarily regulated under financial crimes investigation laws, as well as publications by the Revenue Administration within the Ministry of Treasury and Finance, and MASAK. Cross-border transfers are also regulated by the Central Bank, as per the Capital Movements Circular and Decree No 32.
Funds and fund administrators are primarily regulated by the CML and secondary legislation published by the CMB. All activities related to funds management are subject to strict rules determined by the CMB and require a licence.
Under Turkish law, funds are managed by the portfolio management companies defined under the CMB’s legislation. The Communiqué on Portfolio Management Companies and Principles Regarding Their Activities, Serial No III-55-1 provides strict statutory requirements for the establishment, activities, organisation, internal control, risk management and personnel of the portfolio management company to assure performance and accuracy.
In addition, the mandatory content of the portfolio management agreement executed between the portfolio management company and its clients is pre-determined by the CMB under the above-mentioned Communiqué.
As of February 2021, remote identification by intermediary institutions and portfolio management companies in accepting new customers, and the establishment of a contractual relationship over an informatics or electronic communication device, whether remotely or not, in a way that replaces the written form or remotely, has become possible. The identification can conducted through near-field-communication (NFC) with the TR identification card, and, if not possible, through video chat by confirming at least four security elements of the TR identification card.
The BIST is the single authorised house in Turkey and incorporates distinct trading platforms for stocks, debt securities, derivatives, and diamonds and precious metals. Each of these markets has its very own regulations determining the trading rules and procedures.
The equity market consists of BIST Stars, BIST Main, BIST SubMarket, Watchlist, Structured Products and Fund Market, Equity Market for Qualified Investors, and Pre-Market Trading Platform.
The instruments traded in the equity market in the BIST are equities, exchange traded funds, warrants, certificates, participation certificates of venture capital investment funds, and real estate investment funds and real estate certificates.
Debt Securities Market
Public debt instruments, private sector debt instruments, lease certificates, repo and Eurobonds are traded in the debt securities market.
Outside the Centralised Markets
In addition to the centralised marketplaces, investment institutions can conduct over-the-counter derivative transactions in electronic trading platforms, which will be notified to the Capital Markets Association. Trading in crypto-assets, including cryptocurrency, is unregulated.
Each asset class is subject to a specific regulatory regime. Settlement, trading and collateral requirements and methods differ for each asset class. Also, the licensing requirements of investment institutions might vary depending on the assets to be traded. Trading in crypto-assets, including cryptocurrency, is unregulated.
Cryptocurrency trading is presently unregulated in Turkey. It is understood, however, that a regulatory scheme is in the process of being developed. Recently, the Ministry of Treasury and Finance made an announcement about cryptocurrency, indicating that there would be co-operation between the BRSA, the CMB and other related organisations to regulate this area. The Information and Communication Technologies Authority (ICTA) also announced in its strategy plan that the ICTA and TÜBİTAK had initiated their work regarding the technology infrastructure for cryptocurrencies. Moreover, the Ministry of Treasury and Finance requested all users' information from the crypto-markets, which is considered by the market players as a concrete step towards regulating these markets.
Listing standards are mainly regulated under the CML and the BIST’s regulations, in particular the BIST Regulation on Stock Market Operations and the BIST Listing Directive dated 2015, revised in 2021.
Listing conditions differ depending both on the asset class and market segment. The listing requirements are determined by the Listing Directive and Listing Regulation of the BIST. Generally, financial strength, the market value of the equities offered to the public, business continuity and profitability are taken into consideration in the listing.
Handling rules differ depending on the asset type and the trading platform. In general, investment institutions accept and fulfil customer orders in accordance with their order execution policy, the principles specified in the framework agreement, and in compliance with the duty of care and loyalty to the customer. Investment institutions are obliged to protect the confidentiality of customer orders and show professional care in their activities. Investment institutions are subject to the obligation to reach the best possible result when executing a client’s order, by taking different factors into consideration.
Orders may also be accepted through electronic means. In such case, the system that receives the order electronically must comply with certain requirements determined under the CMB’s legislation.
Peer-to-peer trading is not allowed in Turkey except for crowdfunding. As a rule, a centralised exchange is accepted. However, under certain conditions, trade on the over-the-counter market is possible. On January 2022, the first platform was authorised by the CMB for debt-based crowdfunding.
The Communiqué on Investment Services and Activities and Ancillary Services, Serial No III-37-1 imposes best execution requirements for investment institutions. Accordingly, when executing orders, investment firms are obliged to fulfil the orders in a way that will give the best possible result for the customer in compliance with its order execution policy, considering the preferences of the customer regarding price, cost, speed, clearing, custody, counterparty and any other considerations relevant to the execution of orders.
Investment institutions can refuse orders provided that refusal conditions are stipulated under the framework agreement (except for lawful orders for filling the open positions in derivatives).
Turkey does not have specific rules or guidance on payment for order flow. Under Turkish law, investment firms are fiduciaries of their customers and are required to disclose conflicts of interest and act fairly and honestly in protecting customer interests and market integrity. To that end, investment firms are required to implement the measures necessary to prevent conflicts of interest with their customers, shareholders and staff, and to address inter-customer conflicts. Investments firms are under obligation to implement a conflict-of-interest policy. This policy contains examples of possible conflict-of-interest scenarios, the measures to be taken and procedures regarding the handling conflict-of-interest cases.
Market manipulation and insider trading are defined as criminal offences carrying jail time under the CML in order to protect investors, in particular, small investors.
High-frequency trading (HFT) and algorithmic trading are regulated under various procedures of the BIST, including Algorithmic Transactions in Equity Market and BISTECH PTRM/Pre-Trade Risk Management Procedure, Equity Market Procedure, Forward Transaction and Options Market Procedure. Those wishing to use HFT systems must agree to comply with these procedures and must notify the BIST regarding the software used, including the location and ownership of the servers on which the software is set up. In order to differentiate high-frequency transactions from normal customer orders and to follow them, different user accounts are allocated for these transactions with a market member application. In order submission of algorithms based on high-frequency transactions, a separate user account must be defined for each different algorithmic order transmission system. These users are required to use the risk group controls (user limits) of the Pre-Trade Risk Management Application. In order for a user to be considered a high-frequency transaction user, the servers that generate orders on behalf of this user must be deployed by the market member in the co-location centre of the BIST and a user code with a distinctive feature must be given to these users by the BIST.
Market making and rules regarding market makers are mainly regulated under the Equity Market Procedure of the BIST. No specific registration requirement is envisaged for high-frequency traders functioning in a principal capacity as market makers. HF traders meeting the requirements, however, may apply to register as a market maker.
Current regulations make no distinction between funds and dealers.
A market member is directly responsible to the BIST for the algorithmic order transmission systems it uses to transmit orders on behalf of itself or its customers. The market member who uses/mediates systems on the market has an inalienable responsibility for the effects and results of these systems. The market member will be deemed to have accepted and committed that the orders will be sent in a way that will not hinder the functioning of the markets, or risk or cause misdirection, and that control practices will be established for this. It is the responsibility of the market members to carry out the necessary controls and tests regarding the software to be used in order transmission to the algorithmic order transmission systems, to monitor the risks that may occur in real time after commissioning, to limit these risks, and to terminate the order transmission by stopping the software as soon as possible, when necessary.
Currently, financial research platforms are unregulated as long as they do not reach investment consultancy level. Comments and recommendations for investors, including expressions to encourage the trading of certain capital markets instruments or that may otherwise affect investor decisions, are regarded as investment advice. Comments and recommendations based on an anonymous investor, regardless of the risk or return criteria of a particular person, are referred to as general investment advice. General investment advice is not subject to licence, except if certain conditions apply. Subjective and exaggerated expressions such as "the best" and "the most reliable" must not be included in the comments and recommendations offered, as they might mislead investors or exploit their lack of knowledge and experience. Also, a warning banner should be visible stating that the investment advice provided is not within the scope of investment consultancy, as the advice is not personalised and may not be suitable to the advice receiver, and thus may have an undesirable effect.
Spreading of rumours and unverified information may be criminally prosecutable as information-based market manipulation under the CML. Those who provide false or misleading information, rumours or comments, or who prepare reports in order to affect prices, the value of capital markets instruments or the decisions of investors, and acquire benefits as a result, are punished by imprisonment. However, in order for this to be punishable, harm must be done and the offender must acquire a benefit from the offence.
Financial research platforms are unregulated, however, the CMB has discretion to consider ad hoc cases of possible market manipulation through postings. Information-based market manipulation is a criminal offence under the CML.
There is no specific regulation for insurtech. Extant underwriting rules for insurance also apply to insurtech.
There are no applicable regulations that cover different types of insurance.
Regtech is not currently regulated in Turkey. However, depending on the field in which services are provided, specific market regulations may apply, such as, banking, energy, capital markets, etc.
There is no statutory regulation for contractual terms to assure performance and accuracy. Rather, agreements need to be carefully drafted to assure the performance of services.
The implementation of blockchain technology in Turkey has been quick and traditional players are optimistic about its potential. For example, the Central Bank is planning to launch a blockchain-based virtual currency, and numerous private banks have enabled cryptocurrency transactions made through contracted cryptocurrency platforms.
The use of cryptocurrencies in capital markets is, however, prohibited. In 2017, the CMB sent a general letter to intermediary institutions, pursuant to their information request, stating that there is neither a regulation, nor a definition of crypto-assets under Turkish legislation, and as crypto-assets are not listed among the underlying assets that a derivative instrument can be based on, intermediary institutions should not conduct any derivative or spot transaction based on cryptocurrencies. Also, as explained above, the Ministry of Treasury and Finance announced the co-operation between the BRSA, the CMB and other related organisations to regulate cryptocurrency. In addition, the Ministry of Treasury and Finance recently requested all users' information from the crypto markets, which is considered by the market players as a concrete step towards regulating these markets.
On the other hand, blockchain technology is usable in the financial sector. For example, the BIST has carried out a project to use a customer database that is based on blockchain technology. In this respect, adding new customers and the changing of data and documents are managed through a blockchain network. Similarly, Istanbul Takas ve Saklama Bankası A.Ş. has implemented a blockchain application to enable physical gold to be converted into a digital asset and thereby allow the transfer of gold without a time limit, from person to person.
Blockchain is currently unregulated. It is understood, however, that applicable legislation is in progress.
According to the Regulation on the Use of Crypto-Assets in Payments, crypto-assets cannot be used in the provision of payment.
Blockchain is currently unregulated in Turkey. However, digital securities have structural similarities with investment instruments regulated under the CML. In this sense, it is important to make a detailed assessment of whether they may fall within the scope of the CML and relevant legislation while issuing these assets. Where the instrument has a regulated underlying asset such as equities, the issue of such asset would probably subject it to the CML and relevant legislation.
Cryptocurrency transactions are believed to be subject to extant laws on the prevention of financial crimes, AML and combating the financing of terrorism, and laws of taxation.
The 11th Development Plan of Turkey, published in Official Gazette No 30840, dated 23 July 2019, contemplates the development of blockchain technology in Turkey, and a blockchain-based virtual currency issued by the Central Bank by 2023. In early 2020, the CMB issued a statement indicating that cryptocurrency regulations are in progress.
Neither “money” nor “currency” is defined under Turkish law. Fiat currency may be issued only by the Central Bank.
Article 3 of Regulation on the Use of Crypto-Assets in Payments lists what cannot be defined as crypto-assets. According to this Article, crypto-asset refers to intangible assets that are created virtually using distributed ledger technology and distributed over digital networks, but that are not considered fiat money, electronic money, payment instruments, securities or other capital market instruments.
Blockchain asset issuers are unregulated at present, save for some exceptions, as explained in 12.3 Classification of Blockchain Assets.
There are no specific regulations applicable to either blockchain asset trading platforms or secondary market trading of blockchain assets.
As stated above, crypto-assets cannot be used in payments.
In the absence of specific blockchain regulations, existing law limits the types of assets in which a fund may invest. Since blockchain assets are not specifically approved, it is reasonable to conclude that funds may not invest in them. Moreover, the CMB does not allow intermediary institutions to conduct any derivate or spot transaction based on crypto-assets.
Virtual currencies are defined in Turkish law as “Monetary value that is issued on the receipt of funds by an electronic money issuer, stored electronically, used to make payment transactions defined in this Law and also accepted as a payment instrument by natural and legal persons other than the electronic money issuer.”
In order to settle potential conflicts on this issue, the BRSA published a public statement in November 2013 assessing cryptocurrencies' legal status with respect to the Payment Law. According to the BRSA, cryptocurrencies (bitcoin in the public statement) cannot be regarded as electronic money since they are not issued by any official or private institution, and their intrinsic value is not reserved by funds received by the issuer. Moreover, the Regulation on the Use of Crypto-Assets stipulates that crypto-assets are not considered fiat money, electronic money, payment instruments, securities or other capital market instruments.
In this respect, virtual currencies are regulated in Turkish law. However, cryptocurrencies are not regarded as virtual currencies.
Decentralised finance ("DeFi") is not presently regulated by Turkish law.
NFTs and NFT platforms are not regulated in Turkey. The NFTs’ legal classification in Turkish law is problematic as crypto-asset’s legal status is controversial due to the lack of specific regulation. Although there is a tendency towards the qualification of crypto-assets as property, this opinion is criticised due to lack of any physical existence. It is problematic when digital assets such as artworks, videos, games, or tweets are “sold” in NFT format. It is controversial whether they can be regarded as property under the Turkish Civil Code, and thus can be made subject to any legal title, which would eventually lead to the possibility of transfer of such title.
Like cryptocurrencies, the NFTs are not specifically regulated under Turkish law. However, there are certain restrictions on the use of crypto-assets in various regulated sectors. For instance, payment and electronic money institutions are forbidden to provide services directly or indirectly for the use of crypto-assets as a means of payment, to develop business models, or provide services regarding those business models where crypto-assets are used in the provision of payment services and issuance of electronic money. Similarly, capital markets intermediary institutions are not allowed to conduct any derivative or spot transaction based on crypto-assets. In this regard, the use of the NFTs in capital markets and payment services is not possible in Turkey. Furthermore, blockchain is currently not regulated under any specific law or regulation either. It is understood, however, from publicly available data that work on draft legislation is in progress. The use of cryptocurrencies in capital markets is prohibited.
The Regulation on Information Systems of Banks and Electronic Banking Services defines open banking as “[a]n electronic distribution channel where customers or parties acting on behalf of customers can perform banking transactions by remotely accessing financial services offered by the bank through API, web service, file transfer protocol, or give instructions to the bank to perform these transactions.”
In addition, the Regulation provides that one-factor authentication may be used for open banking services if the communication between the bank and the client or client’s agent is end-to-end encrypted. In addition, the Banking Regulation and Supervision Board (“BRS Board”) can regulate all aspects of open banking.
By definition, all provisions governing electronic banking apply to open banking.
The Regulation on Payment Services, Electronic Money Issuance and Payment Service Providers and the Communiqué on Information Systems of Payment and Electronic Money Institutions, and Data Sharing Services of Payment Service Providers in the Field of Payment Services (the “Communiqué”) drafted by the Central Bank was published in Official Gazette No 31676 on 1 December 2021 and entered into force. The Regulation and Communiqué were previously shared with the market players by the Central Bank but were not made available to the public. With the Regulation and Communiqué drafted based on the following amendments made in the E-Payment Law (Law No 6493), which was published in the Official Gazette on 22 November 2019, Turkish legislation has been aligned with Directive (EU) 2015/2366 on payment services (the Second Payment Services Directive, “PSD2”).
With the amendment made to Law No 6493, the payment order initiation service offered for the payment account in another payment service provider upon the request of the payment service user, subject to the payment service user's approval, the service of presenting consolidated information regarding one or more payment accounts of the payment service user with payment service providers on online platforms and other transactions and services that reach a level to be determined by the Central Bank in terms of total size or area of influence in the field of payments were regulated and the field of activity was paralleled with PSD2, thus paving the way for fintechs.
In addition, the Central Bank was authorised to determine the characteristics, maximum amount or rates of fees, expenses, commissions and other benefits received by a party under any name regarding a certain type of transaction within the scope of the payment service, and to release them partially or completely. In general, it is possible to say that there are no regulations that differ from PSD2.
Open banking services in Turkey are expected to become fully functional in the near future with the enactment of secondary legislation by the BRS Board and the Central Bank. The BRS Board is expected to determine which services may be provided as open banking services, and the procedures and principles of open banking services within the scope of banking as explained in 13.1 Regulation of Open Banking. The Central Bank, on the other hand, is expected to regulate procedures and principles regarding data transfer between the service providers for open banking services. Also, as mandatory account access is compulsory in order for the open banking system to operate functionally, several legislative amendments to this effect are awaited in line with PSD2.
In addition, the definition under the DP Law is expected to be amended in line with the EU General Data Protection Regulation in due course, in which case, data subjects’ rights such as data mobility, and new concepts such as joint data controllers, may be applicable to open banking applications.
The Era of Neobanks: the Regulation on the Operating Principles of Digital Banks and Service Model Banking
The concept of digital banking and its history
Neobanking, digital banking or branchless banking as a concept in the European Union entered into our lives about five years ago in the UK through players operating in the field of financial technology (“fintech”) such as Monzo and Atom Bank. Neobanking is a new generation banking trend and refers to branchless online banks that, unlike in traditional banking, do not require a physical branch and where transactions can be initiated and completed on digital channels without requiring a wet signature.
In Turkey, as a result of the amendments made in Article 76 of the Banking Law No 5411 (the “Banking Law”) by the Law on the Amendment of Certain Laws and Decree Laws No 7247 dated 18 June 2020, and with the entry into force of the Regulation on the Establishment of a Contractual Relationship in the Electronic Environment and the Remote Identity Detection Methods to be Used by Banks prepared pursuant to these amendments, establishing contractual relations between banks and their customers in an electronic environment, including contracts subject to written contractual requirements, became possible. With these developments, the Banking Regulation and Supervision Agency (BRSA) has sought to construct the foundations of the digital banking model, which operates only in the digital environment without a physical branch, as in the European Union and UK applications.
On 29 December 2021, as a result of the increasing number of fintech companies and their desire to work in this field and with the aim of promoting financial innovations in the banking sector, increasing financial inclusion, and facilitating access to banking services, the BRSA published the Regulation on the Operating Principles of Digital Banks and Service Model Banking (the “Regulation”).
The Regulation aims to determine the operating principles of branchless banks that serve exclusively through digital channels and the conditions for the provision of banking as a service model (banking as a service, BaaS) to businesses and innovative enterprises, ie, start-ups.
The Regulation defines digital banks as credit institutions that provide banking services through electronic banking services distribution channels instead of physical branches. Unlike the branchless banking application in Europe and the UK, the Regulation allows neobanks to obtain a licence to operate directly over a BaaS infrastructure, without the requirement to have a licensed sponsor bank.
In summary, the Regulation paved the way for legal entities, including fintech companies that are not currently deposit banks and participation banks, to become digital banks.
Unless otherwise stated in the Regulation or the relevant legislation, digital banks can perform all the activities that credit institutions can perform, depending on whether they are deposit or participation banks. Digital banks are obliged to comply with the provisions of the Regulation in addition to the provisions that credit institutions are obliged to comply with under the Banking Law such as restrictions on shareholding, acceptance of deposit and participation funds, insurance of the deposit and participation funds, privacy and security of confidential information, and related secondary legislation applicable to credit institutions.
The licence submission
According to the Regulation, in order to be able to obtain a neobanking operating licence, digital banks must meet all the conditions for credit institutions, defined as deposit banks and participation banks, under Article 3 of the Banking Law, in accordance with the regulations in the relevant law, unless otherwise stipulated. Digital banks, like credit institutions, are obliged to comply with the BRSA regulations and practices, as well as the banking legislation.
Banks other than digital banks that have obtained an operating licence are not required to make a separate application within the framework of the Regulation in order to transfer their activities to digital.
If the licence applicant's controlling partners are legal entities providing technology, electronic commerce or telecommunication services, the board may require that the said controlling shareholder or the natural and legal persons controlling these controlling shareholders be resident in Turkey and sign an information exchange agreement with the Risk Centre for the risk data they hold on the indebtedness and financial power of residents of Turkey.
Digital banking activities
The Regulation sets forth certain restrictions on the activities of digital banks. According to the Regulation, customers of digital banks can only be financial consumers and SMEs. In this respect, digital banks are prevented from carrying out commercial banking activities exceeding the SME1 size.
Operating in interbank markets or money and capital markets, accepting bank deposits, extending loans to other banks, providing custody account services to payment institutions and licensed payment institutions and electronic money institutions within the scope of the Law on Security Settlement Systems, Payment Services and Electronic Money Institutions No 6493, and providing BaaS services to interface providers exceeding the SME size, are not considered to be subject to these restrictions.
The total amount of unsecured cash loans that digital banks can make available to certain financial consumers cannot exceed four times the average monthly net income of the relevant financial consumer, and if the customer's average monthly net income cannot be determined, the total amount of unsecured cash loans that can be extended to that customer cannot exceed TRY10,000. In other words, the customer coverage is broad, but the monetary thresholds are limited.
The initial capital of digital banks must be at least TRY1 billion. However, if a digital bank is established with a capital of at least TRY2.5 billion or the paid-in capital is increased to this level, the digital bank can apply to BRSA to remove the above-mentioned restrictions on the activities of digital banks.
Digital banks cannot organise and open physical branches other than the head office and affiliated service units of the head office; however, they are required to establish at least one physical office to handle customer complaints.
Digital banks are able to provide services to their customers through their own ATM networks or other existing ATM networks. Through the establishments with whom an agreement is made for accepting the payment instruments they issue pursuant to the Debit Cards and Credit Cards Law No 5464, the digital banks have the right to provide cash withdrawal and deposit services.
A second and different activity: BaaS
The Regulation defines the BaaS as “a service model in which customers can perform banking transactions through the service bank by connecting directly with the systems of service banks via open banking services by the interface offered by the interface providers”. The service bank can only provide service model banking services to resident interface providers and only within the framework of their own operating permits. The interface providers are considered as support service providers under the Regulation on Banks’ Procurement of Support Services (“Support Regulation”). In this regard, the conditions under the Support Regulation must also be fulfilled.
Under no circumstances can the interface providers: (i) use names such as bank, payment institution or electronic money institution; or (ii) use idioms or make statements that may give the impression that they are operating as banks, payment institutions or electronic money institutions, or that they are collecting deposits, participation funds or funds like a bank/payment service provider.
In order for the service bank to provide banking services to the interface provider's customers, a banking services contract relationship must be established between the customer and the service bank. In the BaaS model, the service bank and interface provider are severally responsible for ensuring that the identity verification and transaction security obligations regarding electronic banking services are fulfilled. Service banks cannot provide service model banking services to interface providers who do not fulfil these obligations or whose systems are insufficient to fulfil these obligations.
The Regulation also includes the minimum content of the service contract between the service bank and an interface provider. Accordingly, the contract should contain at least the following.
Pursuant to the Regulation, the service bank is obliged to provide information on the scope of its services on the website, showing the list of all interface providers it serves and which banking services it provides, and to send a copy of each service contract it has signed with interface providers to the BRSA within one week following the date of signature.
The Regulation entered into force on 1 January 2022 and shall be enforced by the head of the BRSA.