Contributed By Luther Rechtsanwaltsgesellschaft mbH (Cologne)
Frankly, most projects seem simply to ignore new technological developments such as AI, robotics, blockchain and smart contracts, since the reasons for an outsourcing decision (first generation) are driven by other considerations. However, in Germany we expect to see more and more machine-to-machine (M2M) communication, along with the upcoming digitisation of insurance companies and banks. In other segments, such as supply chain, major parts of processes are partly or fully automated. We assume that this will lead to a significant increase of the IT-related share of projects, even in the case of those which are not expressly concerned with IT outsourcing.
New technologies such as M2M communication and the development of IT structures with flexible networked systems increase efficiency and quality. For companies, digital work means greater flexibility through the cloud, an increase in mobile applications and end devices, increasingly on a global scale and without time limits. The new technologies also have an impact on user and product searches, on research and object marketing as well as on transaction management. The increasing speed of development will mean that providers will more frequently be required to adapt their services during the term of a contract. Accordingly, careful negotiation of contracts with regard to change requests is of the essence.