Contributed By Luther Rechtsanwaltsgesellschaft mbH (Cologne)
In some specific markets we observe a kind of consolidation. Providers concentrate on big projects like showcases and are willing to invest in order to gain market share, irrespective of profitability. We are already seeing instances where what seems to be a comfortable situation for the customers at first glance leads in the end to quality issues and risk of premature exits from bigger projects.
Due to IT and data being a key factor for productivity, data analytic services and data management services are getting more and more important for providers.
With regard to commercial outsourcing, we observe a number of highly sophisticated remuneration models, combining an open-book approach with a bonus-malus scheme dependent on the achievement of productivity targets.
Finally, customers are trying to keep better control by providing key assets on their own, in order to make a transition to another provider easier.