Contributed By Drew & Napier LLC
In Singapore, the Personal Data Protection Act 2012 (PDPA) is the main legislation governing data protection and privacy. It establishes a baseline data protection framework which applies across all private-sector organisations. The PDPA is administered and enforced by Singapore’s data protection authority, the Personal Data Protection Commission (PDPC).
In 2020, the PDPA underwent its first comprehensive review since its enactment. The amendments are set out in the Personal Data Protection (Amendment) Act 2020 (the “Amendment Act”), which was passed by Parliament on 2 November 2020. Most of the significant amendments introduced by the Act came into force on 1 February 2021.
Parts 3 to 6A of the PDPA set out core data protection obligations, including those related to the collection, use, disclosure, access, correction, care, protection, retention, transfer of personal data and notification of data breaches (collectively, the “Data Protection Provisions”). Part 9 of the PDPA sets out provisions pertaining to Singapore’s national Do Not Call (DNC) Registry, regulating the sending of marketing messages to Singapore telephone numbers (the “DNC Provisions”).
Subsidiary regulations issued under the PDPA include the following:
In addition, the PDPC has issued several advisory guidelines which, while not legally binding on any party, provide greater clarity on how the PDPC may interpret the provisions of the PDPA. Some examples include:
The PDPC is the key regulator responsible for administering and enforcing the PDPA. It is part of the Info-communications Media Development Authority (IMDA), which is a statutory board under the purview of the Ministry of Communications and Information.
The PDPC’s jurisdiction covers private sector organisations. The main powers, duties and responsibilities of the PDPC are as follows:
In practice, the PDPC may initiate an investigation to determine whether an organisation complies with the PDPA upon receipt of a complaint or on its own motion. Its enforcement approach is guided by the Enforcement Guidelines, which outline several factors the PDPC considers when deciding whether to commence an investigation. These include:
In the course of its investigation, the PDPC’s powers include:
The PDPC is also empowered to review complaints concerning access and correction requests.
The PDPC is responsible for enforcing the PDPA. The PDPC’s approach to enforcement is detailed in its Guide to Active Enforcement (revised on 1 October 2022).
When considering whether to take enforcement action, the PDPC is guided by three key objectives:
When a potential personal data incident is surfaced to the PDPC (via complaint, self-notification or otherwise), the PDPC will first consider whether it should open an investigation into the matter. The Commissioner may not conduct an investigation into the matter if they are of the view that:
If the PDPC is of the view, however, that an investigation should be conducted, the PDPC will officially open a detailed investigation into the matter, and the investigation process will include the PDPC:
The organisation allegedly in breach will also be given the opportunity to make representations to the PDPC.
After having considered the facts of the case as well as the representations made, the PDPC will then issue its decision on whether the organisation has breached any of the data protection obligations under the PDPA, as well directions (if appropriate), which may include a financial penalty of up to a maximum of 10% of the organisation’s annual turnover in Singapore, or SGD1 million, whichever is higher.
Under the PDPA, the PDPC must, in determining the amount of a financial penalty imposed, have regard and give such weight as it considers appropriate to, all of the following factors:
In practice, financial penalties depend on the specific Data Protection Provision that was breached and the severity of the breach. A notable example of an egregious breach involving multiple aggravating factors is the case of Re Singapore Health Services Pte Ltd and Another [2019] SGPDPC 3. In that case, the Commissioner, noting that this was the “largest data breach suffered by any organisation in Singapore with the number of affected individuals amounting to almost 1.5 million unique individuals”, imposed financial penalties on the organisation and its data intermediary of SGD250,000 and SGD750,000 respectively, due to their failure to implement reasonable security measures to protect personal data.
To date, the highest financial penalties issued by the PDPC were SGD250,000 and SGD750,000, imposed on SingHealth Services Pte Ltd and Integrated Health Information Systems Pte Ltd in the same case respectively. These penalties were for violations of their data protection obligations under the PDPA (see Re Singapore Health Services Pte Ltd and Another [2019] SGPDPC 3). The case involved a major cyber-attack on SingHealth’s patient database system, which led to the personal data of approximately 1.5 million individuals being compromised.
At present, Singapore does not have legislation specifically addressing the use of AI and is not currently looking to enact regulations for AI. However, the government has enacted laws in relation to specific applications of AI technology (eg, the Computer Misuse Act, Online Criminal Harms Act, Protection from Online Falsehoods and Manipulation Act, Elections (Integrity of Online Advertising) (Amendment) Bill and the PDPA), which, together with existing laws that are technology-agnostic and voluntary guidelines issued by sectoral regulators, make up the legal and regulatory framework around AI and GenAI.
Model Artificial Intelligence Governance Framework
The Model AI Governance Framework was published by the IMDA and PDPC as a set of voluntary, non-binding guidelines that set out ethical and governance principles for the use of AI and translate them into practical recommendations for organisations to adopt. To support adoption, the Implementation and Self-Assessment Guide for Organisations (ISAGO) was also introduced, offering guiding questions and examples to help organisations self-evaluate their AI governance practices.
On 25 May 2022, the AI Verify framework was launched as part of an international pilot. Developed by the IMDA and the PDPC, AI Verify is a toolkit for assessing AI systems against 11 AI ethics principles which are consistent with internationally recognised AI frameworks. Organisations may validate the performance of their AI systems through standardised tests. The international piloting was completed on 7 June 2023.
Building on the success of the Model AI Governance Framework, the Model Framework for GenAI sets out actions to be taken across nine dimensions to address the risks posed by GenAI, while supporting innovation. These include the following.
The former aims to help organisations assess the alignment of their AI governance practices with the Model AI Framework, while the latter provides case studies as to how local and international organisations across different sectors and sizes have implemented or aligned their AI governance practices with all sections of the Model AI Framework.
New PDPC Guides Concerning AI
On 1 March 2024, the PDPC published its AI Guidelines. The guidelines provide guidance on how the PDPA applies when personal data is used to train or develop AI systems and offer best practices for service providers (eg, systems integrators) that support the implementation of AI solutions. Although the Guidelines released by the PDPC are not binding, the PDPC has often cited them in their decisions, therefore, it would be prudent to adopt the Guidelines on the use of personal data in AI recommendation and decision systems.
Under these guidelines, the PDPC encourages the use of anonymised data, as far as possible, in relation to AI systems. Once data is properly anonymised, the data is no longer personal data (and therefore not governed by the PDPA). According to the PDPC’s Advisory Guidelines on the PDPA for Selected Topics, data would be considered anonymised if there is no serious possibility that an individual could be re-identified, taking into consideration both: (i) the data itself, or the data combined with other information to which the organisation has or is likely to have access; and (ii) the measures and safeguards implemented by the organisation to mitigate the risk of re-identification.
In this regard, the PDPA makes unauthorised re-identification of anonymised information a criminal offence. Under Section 48F of the PDPA, an individual that takes any unauthorised action to re-identify or cause re-identification of the person to whom anonymised information in the possession or under the control of an organisation or a public agency relates shall be guilty of an offence and shall be liable on conviction to a fine not exceeding SGD5,000, imprisonment for a term not exceeding two years, or both.
To further reduce the risk of data leakage in certain use cases, the use of synthetic data is being encouraged by both academia and the government as an alternative to using anonymised data. For example, in July 2024, the PDPC released the Proposed Guide on Synthetic Data Generation, which aims to help organisations understand the methods and potential applications of synthetic data generation in AI systems.
Please see 1.5 AI Regulation.
In Singapore, privacy litigation remains relatively nascent, with most enforcement of data protection obligations taking place through administrative action by PDPC rather than through civil proceedings in the courts.
On 19 February 2019, the State Courts of Singapore dismissed a claim brought against the Singapore Swimming Club for defamation and breach of the PDPA. Although written grounds of judgment are unavailable, this case is noteworthy as it appears to mark the first instance in which the Singapore courts were invited to consider an alleged breach of the PDPA, absent any prior finding by the PDPC.
Subsequently, in IP Investment Management Pte Ltd and Others v Alex Bellingham [2019] SGDC 207, the District Court considered a claim brought under the right of private action available to individuals previously found in Section 32 of the PDPA (now Section 48O of the PDPA). See 2.2 Recent Case Law.
While supranational and international developments continue to shape Singapore’s broader approach to privacy and data protection, their direct influence on domestic litigation remains relatively limited.
In IP Investment Management Pte Ltd and Others v Alex Bellingham [2019] SGDC 207, the District Court, in a decision delivered on 3 October 2019, considered a claim brought under the right of private action available to individuals, previously found under Section 32 of the PDPA (now Section 48O of the PDPA). The District Court found that the defendant had breached certain Data Protection Provisions and that the third plaintiff had suffered loss and damage because of the defendant’s misuse of their personal information. Consequently, the District Court granted an injunction restraining the defendant from using, disclosing or communicating any personal data of the third plaintiff and ordered the defendant to destroy all such personal data in their possession.
The above decision was subsequently appealed against before the High Court in Bellingham, Alex v Reed, Michael [2021] SGHC 125. On appeal, the High Court held that the claim under Section 32 could not be sustained as the respondent had not suffered any “loss or damage” within the meaning of the previous Section 32 of the PDPA. Specifically, the High Court held that a loss of control over personal data does not constitute “loss or damage” for an actionable claim under the previous Section 32 of the PDPA. The court also addressed the scope of “publicly available information” exception under Section 17 read with Part 2(1) of the First Schedule to the PDPA. It held that organisations are not required to obtain consent for the collection, use and disclosure of publicly available personal data under the PDPA. However, the High Court clarified that organisations cannot rely on Section 17 of the PDPA where personal data that is publicly available is obtained only through the unlawful use of other personal data.
The High Court ruling was eventually partially reversed by the Court of Appeal in Reed Michael v Bellingham, Alex (Attorney-General, intervener) [2022] SGCA 60. The Court of Appeal held that “loss or damage” includes emotional distress, though it does not include mere loss of control over personal data. On the facts, the Court of Appeal found that the plaintiff had suffered emotional distress that was significant enough to be actionable. Additionally, the Court of Appeal clarified the application of Section 4(1)(b) of the PDPA, which provides that the data protection obligations in the PDPA do not impose obligations on an employee acting in the course of their employment with an organisation. The Court of Appeal clarified that this section serves as a defence for employees and that the burden lies on a defendant to prove on a balance of probabilities that they were “an employee acting in the course of employment”.
There are no collective redress mechanisms for the protection of the collective interest of individuals in Singapore.
In Singapore, the regulation of Internet of Things (IoT) services primarily falls within the broader legal framework governing the protection of personal data and cybersecurity. While there is no specific statute that regulates IoT technologies alone, key regulatory objectives are addressed through the PDPA, the Cybersecurity Act 2018, and sector-specific or industry guidelines issued by agencies such as the IMDA.
Similar to the objectives found under the PDPA, the main objective of regulating IoT services is to govern the collection, use and disclosure of personal data by organisations in a manner that recognises both the right of individuals to protect their personal data and the need of organisations to collect, use or disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances.
Under the PDPA, organisations that deploy or manage IoT devices are collecting personal data. These data controllers are therefore subject to the following key obligations.
In addition, the Amendment Act will also further introduce one more data protection obligation (which has yet to come into effect).
Organisations that process personal data on behalf of an organisation (eg, data processing services) are known as data intermediaries under the PDPA. Data intermediaries are subject to a limited scope of obligations under the PDPA, specifically the following.
See 1.1 Overview of Data and Privacy-Related Laws.
There is currently no legislation in Singapore that specifically governs the use of IoT services, other than the PDPA, which regulates the collection, use and disclosure of personal data. Accordingly, there are no additional IoT specific statutory obligations, beyond those that already set out under the Data Protection Provisions discussed in 3.1 Objectives and Scope of Data Regulation.
Separately, the IMDA has published the Internet of Things Cyber Security Guide (published March 2020), which is targeted at IoT developers, providers and users. This is the only IoT specific guide issued by the IMDA to date. However, this guide also explicitly excludes privacy-related matters from its scope. The guide provides practical baseline recommendations, key security principles, and checklists for organisations – particularly enterprise users (and their vendors) – that intend to deploy IoT solutions. It provides baseline recommendations to ensure security aspects for the acquisition, development, operations and maintenance of IoT systems.
Data processing activities carried out by data intermediaries (the equivalent of data processors) are governed by the PDPA. Specifically, data intermediaries must ensure that they comply with their obligations under the PDPA. See 3.1 Objectives and Scope of Data Regulation for details of a data intermediary’s PDPA obligations.
See 1.2 Regulators.
The PDPC has clarified that any personal data collected via cookies is subject to the same treatment as other forms of personal data, and organisations that collect personal data using cookies would equally be subject to the requirements of the PDPA. Accordingly, organisations using cookies to collect personal data must comply with the PDPA’s requirements. Organisations do not need to obtain consent for cookies that do not collect personal data (eg, session cookies may only collect and store technical data needed to play back a video on a website).
The Selected Topics Guidelines explain that consent may not be necessary where cookies are used to collect, use or disclose personal data for internet activities that the user has clearly requested, where the individual is aware of the purposes for such collection, use or disclosure and voluntarily provides their personal data for such purposes. Such activities include transmitting personal data for effecting online communications and storing information that the user enters in a web form to facilitate an online purchase.
Further, for activities that cannot take place without cookies that collect, use or disclose personal data, deemed consent may apply if the individual voluntarily provides the personal data for that purpose of the activity, and it is reasonable that they would do so.
In instances where the individual configures their browser to selectively accept or reject certain cookies, they may be deemed to have consented to the collection, use and disclosure of the personal data by the cookies that they have chosen to accept. However, the mere failure of an individual to actively manage their browser settings does not imply that they have consented to the collection, use and disclosure of personal data by all websites for their stated purpose.
Finally, the Selected Topics Guidelines make clear that where organisations use cookies for personalised advertisement targeting that involves the collection and use of an individual’s personal data, express consent from the individual is required.
The PDPA does not explicitly define or refer to the terms “targeted advertising” and “cross-contextual behavioural advertising”. However, where such advertising entails the collection or use of personal data, the individual’s express, opt-in consent should be obtained in accordance with the PDPA.
First, under Section 4(1)(a), (b) of the PDPA, the Data Protection Provisions do not apply to an employee acting in the course of their employment within an organisation.
Second, employers are generally required to provide suitable notices and obtain consent, before collecting, using or disclosing the personal data of their employees.
Employers may, however, rely on the concepts of deemed consent (as set out in Sections 15 and 15A of the PDPA) or process personal data without consent in specific situations under Section 17. The First and Second Schedules to the PDPA outline the circumstances under which consent is not required for the collection, use and disclosure of their personal data. In such cases, the requirement to notify the individual typically does not apply.
An exception to this general position is found in Section 20(4) of the PDPA. Where an organisation intends to collect, use or disclose personal data for the purpose of, or in relation to, the organisation:
the organisation must notify the individual of that purpose on or before such collection, use or disclosure (despite the fact that there is no requirement to seek consent).
Further, if the organisation relies on this exception, it must provide the individual with the purpose of processing and, upon request by the individual, the contact information of a person who can address any queries regarding the processing of the individual’s personal data.
The “legitimate interests” exception to consent may also apply in certain cases. However, similar notification requirements would apply, and the organisation must meet other conditions prescribed under the PDPA.
Under the PDPA, personal data may be collected, used and disclosed without consent in the context of a business asset transaction, subject to the following requirements under Part 4 of the First Schedule to the PDPA being fulfilled.
Applicability of the Exception
The exception applies where an organisation (X) is a party or a prospective party to a business asset transaction with another organisation (Y), and personal data about an applicable individual of Y:
Where the business asset transaction concerns any part of Y or Y’s business assets, the personal data mentioned above (Part 4, sub‑paragraph (1) of the First Schedule to the PDPA) must relate directly to that part of Y or Y’s business assets, as the case may be.
Requirements Where X is a Prospective Party
If X is a prospective party to the business asset transaction, the following conditions apply:
Requirements Where X Enters Into a Transaction
If X enters into the business asset transaction, the following conditions apply:
If the Transaction Does Not Proceed or Is Not Completed
If the business asset transaction does not proceed or is not completed, X must destroy, or return to Y, all personal data collected.
Transaction Involving Y’s Interest in a Third Organisation
Paragraph 2, Part 4 of the First Schedule to the PDPA details the situation if the transaction involves Y’s interest in a third organisation Z (eg, selling shares or an interest to Z) – similar principles apply.
Under Section 26 of the PDPA, organisations may only transfer personal data overseas in accordance with the requirements prescribed under the PDPA to ensure that the recipients provide the transferred personal data a standard of protection that is comparable to the PDPA.
In particular, under the PDP Regulations, the transferring organisation must, before transferring the personal data outside Singapore, take appropriate steps to ascertain whether, and to ensure that, the recipient is bound by legally enforceable obligations to provide the transferred personal data with a standard of protection comparable to that under the PDPA.
“Legally enforceable obligations” is defined in the PDP Regulations to include obligations imposed on the recipient under:
In relation to binding corporate rules, the PDP Regulations define a recipient as being related to the transferring organisation if:
For completeness, the PDP Regulations set out specific situations whereby the transfer limitation obligation is taken to be satisfied, and it is not necessary to impose legal enforcement obligations (eg, where the personal data is publicly available in Singapore or where the personal data is data in transit).
Additionally, the PDP Regulations recognise the certification systems under the Asia-Pacific Economic Cooperation (APEC) Cross-Border Privacy Rules (CBPR) System and the Privacy Recognition for Processors (PRP) System as a valid mechanism for cross-border data transfers. Where the recipient holds a recognised certification (ie, certification under the APEC CBPR or PRP) that is granted or recognised under the law of that country or territory to which the personal data is transferred, the recipient is taken to be bound by legally enforceable obligations to provide a standard of protection for the transferred personal data that is at least comparable to the protection under the PDPA.
There are no government notifications or approvals required to transfer data internationally.
There are no express data localisation requirements under the PDPA. Organisations are not required to retain personal data or copies of such data within Singapore, even if the data is transferred overseas or accessed from outside the jurisdiction.
Accordingly, personal data may be stored overseas, and the same data may also be transferred internationally, provided that the transfer complies with the PDPA’s transfer limitation obligation (see 5.1 Restrictions on International Data Transfers), including ensuring a comparable standard of protection in the receiving jurisdiction.
Section 26 of the PDPA provides that an organisation must not transfer any personal data to a country or territory outside Singapore except in accordance with requirements prescribed under the Act to ensure that organisations provide a standard of protection to personal data so transferred that is comparable to the protection under the Act. Apart from the foregoing, the Official Secrets Act and Statutory Bodies and Government Companies (Protection of Secrecy) Act 1983 prevent the disclosure of official government documents and information.
During the 5th ASEAN Digital Ministers Meeting (ADGMIN) held in Bangkok, Thailand on 16 and 17 January 2025, the following measures were announced to support the regulation and facilitation of cross-border data transfers.
10 Collyer Quay
10th Floor
Ocean Financial Centre
Singapore 049315
+65 6531 4110
+65 6535 4864
chongkin.lim@drewnapier.com www.drewnapier.com