Product Liability & Safety 2026

Last Updated June 18, 2026

Canada

Law and Practice

Authors



Torys LLP is an international business law firm with a reputation for sophisticated counsel, best-in-class client service and longstanding client partnerships. The firm’s experience, collaborative practice, and creativity make it the top choice for matters where strategic advice is key. With offices in Toronto, New York, Calgary, and Montreal, Torys LLP provides Canadian and US legal services in key practices including litigation, regulatory, intellectual property, M&A, capital markets, private equity, tax, financing, competition, and pensions and employment. Torys LLP works with multinationals and many of Canada’s largest and most influential companies in industries such as technology, retail, entertainment, life sciences, agriculture, manufacturing, infrastructure, and energy. Torys LLP supports clients with product safety and product liability dispute strategies through deep regulatory knowledge that spans industries and assists with a broad range of disputes from complex, multi-jurisdictional class action claims to “mass torts” and individual cases.

Product safety laws in Canada consist of a combination of federal, provincial, and territorial requirements governing the import, sale, labelling, and marketing of products. An overview of the operative legal framework is discussed below.

Overarching Federal Laws and Regulations

Product safety

The federal Canada Consumer Product Safety Act (CCPSA) regulates the manufacture, import, advertising, and sale of consumer products in Canada. Consumer products are broadly defined to include any product (including components, parts, accessories, and packaging) that could reasonably be expected to be obtained by an individual for non-commercial purposes, including domestic, recreational, and sports purposes. The CCPSA does not, however, apply to consumer products governed by certain other federal legislation (eg, food, pharmaceuticals, natural health products, medical devices, cosmetics, pest control products, animal feed, seeds, fertilisers, explosives, firearms, ammunition, motor vehicles and their parts, aeroplanes, ships, and animals). These specific categories of products are subject to different statutes and regulations.

Under the CCPSA, manufacturing, importing, advertising, and selling consumer products that pose a danger to human health and safety is prohibited, as is packaging or labelling a consumer product in a manner that could reasonably be expected to create an erroneous impression regarding the safety of the product.

The Competition Act governs the marketing, advertising, and labelling of products and services offered in Canada. Under the Competition Act, false or misleading representations, including deceptive marketing practices and unsubstantiated performance claims about products or services, are prohibited. Claims relating to product performance or environmental benefits must be based on adequate and proper testing. Claims relating to the benefits of a business activity must similarly be based on adequate and proper substantiation. In addition to avenues for regulatory enforcement, the Competition Act provides consumers with a right of action against businesses that do not comply with its provisions.

Industry-Specific Laws

A number of specific categories of products have their own legislative regimes.

Food, drugs, natural health products, and cosmetics

The Food and Drugs Act (FDA) is implemented through an extensive framework of regulations and supported by numerous regulatory guidelines and policies that govern the manufacture, sale, import, and labelling of pharmaceuticals, medical devices, natural health products, and cosmetics (including personal care products). The four main sets of regulations that may apply to products governed under the FDA are:

  • the Food and Drug Regulations;
  • the Medical Devices Regulations;
  • the Natural Health Products Regulations; and
  • the Cosmetic Regulations.

Whether a product is governed by the FDA and its regulations depends on whether it fits one of the following definitions.

  • A “drug” includes any substance or mixture of substances manufactured, sold, or represented for use in:
    1. diagnosing, treating, mitigating, or preventing disease, disorder or abnormal physical state, or any of their symptoms in humans or animals;
    2. restoring, correcting or modifying organic functions in humans or animals; or
    3. disinfection in premises in which food is manufactured, prepared or kept.
  • A “device” means an instrument, apparatus, contrivance or other similar article, or an in vitro reagent, that is manufactured, sold or represented for use in:
    1. diagnosing, treating, mitigating or preventing a disease, disorder or abnormal physical state, or any of their symptoms, in human beings or animals;
    2. restoring, modifying or correcting the body structure of human beings or animals or the functioning of any part of the bodies of human beings or animals;
    3. diagnosing pregnancy in human beings or animals;
    4. caring for human beings or animals during pregnancy, or at or after the birth of the offspring, including caring for the offspring; or
    5. preventing conception in human beings or animals.
  • A “natural health product” is defined as a scheduled substance, a homeopathic medicine, or a traditional medicine, that is manufactured, sold or represented for use in:
    1. the diagnosis, treatment, mitigation or prevention of a disease, disorder or abnormal physical state or its symptoms in humans;
    2. restoring or correcting organic functions in humans; or
    3. modifying organic functions in humans, such as modifying those functions in a manner that maintains or promotes health.
  • A “cosmetic” is defined as any substance or mixture of substances manufactured, sold, or represented for use in cleaning, improving, or altering the complexion, skin, hair, or teeth. This includes a wide range of products such as creams, lotions, makeup, perfumes, shampoos, deodorants, toothpaste, and mouthwash.
  • “Food” includes any article manufactured, sold or represented for use as food or drink for human beings, chewing gum, and any ingredient that may be mixed with food for any purpose.

The FDA and its regulations empower Health Canada, the federal regulator, to order mandatory recalls and changes to products; to stop the manufacture, import, packaging, storing, advertising, sale, labelling, testing, and/or transport of products; and to mandate any other measures necessary to remedy non-compliance with legislation.

The requirements set out by the FDA are complex and vary by product type, including the following.

  • Foods:
    1. labelling requirements, nutrition facts, and allergen declarations;
    2. standards for product categories such as meat and poultry, dairy products, fresh fruits and vegetables, and novel foods;
    3. guidelines on food additives, chemical contaminants, and packaging materials; and
    4. requirements for medical foods and infant formulas.
  • Pharmaceuticals:
    1. standards for drug fabrication, packaging, labelling, testing, and storage;
    2. requirements for clinical trials;
    3. product safety requirements and requirements for pharmaceutical approval and marketing in Canada; and
    4. requirements for post-market surveillance, pharmacovigilance, and adverse drug reaction reporting.
  • Medical devices:
    1. product safety and licensing requirements for medical devices;
    2. mandatory incident reporting and recall procedures; and
    3. complaint handling standards.
  • Natural health products:
    1. product licensing requirements;
    2. manufacturing requirements;
    3. labelling standards; and
    4. safety requirements.
  • Cosmetics:
    1. labelling requirements and advertising;
    2. notification of first sale;
    3. safety requirements; and
    4. restrictions on ingredients.

The Safe Food for Canadians Act mandates preventive controls, hazard analyses, import licences and traceability within the food supply chain. This is supported by inspections and recalls managed jointly by Health Canada and the Canadian Food Inspection Agency.

Transportation

The Motor Vehicle Safety Act (MVSA), the Railway Safety Act (RSA), the Transportation of Dangerous Goods Act (TDGA), and the Canadian Aviation Regulations (CAR) under the Aeronautics Act establish requirements for those operating in the transportation sector.

  • The MVSA prescribes standards for the design, construction, and importation of vehicles, mandating compliance prior to their sale within Canada.
  • The RSA imposes obligations on railway operators to maintain equipment and infrastructure.
  • The TDGA regulates the classification, packaging, and transportation of hazardous materials.
  • The Aeronautics Act, through the CAR, regulates aircraft, including aircraft maintenance and operation to ensure airworthiness and safety.

Toxic substances

The Canadian Environmental Protection Act (CEPA) sets out a framework for identifying, assessing, and managing risks associated with substances identified as toxic (including chemicals, polymers, and living organisms). Under CEPA, substances are evaluated to determine if they are toxic or capable of becoming toxic to the environment or human health. Toxic substances listed in Schedule 1 of CEPA are subject to regulations that may restrict their manufacture, use, release or disposal. CEPA also provides for risk assessments, pollution prevention planning, and the development of regulations or codes of practice to manage or eliminate risks from specific chemicals.

The Hazardous Products Act restricts or bans specific hazardous substances in products, especially those targeting children or vulnerable populations, while the Cosmetic Regulations prohibit or limit ingredients in personal care items that are considered to be toxic. The Food and Drugs Act and associated regulations further control the use of potentially toxic substances in food, drugs, and medical devices.

Children’s safety

The Toys Regulations under the CCPSA set out a framework to protect children from choking, strangulation, toxic substances, and other physical and chemical hazards. Sharp points and edges, small parts, flammability, and the presence of hazardous chemicals such as lead or phthalates in children’s products are regulated. The Electronic Toys Regulations set out safety standards that apply to toy products that are operated with 120 volts or less electricity. The Cribs, Cradles and Bassinets Regulations mandate requirements governing structural integrity, spacing of slats, and secure locking mechanisms.

Pest control and agricultural products

Pest control products (including herbicides and pesticides) are regulated under the Pest Control Products Act (PCPA) and its regulations. Canada regulates agricultural products and associated products (including seeds, livestock, fertilisers, and animal products) through various acts and regulations, including the following.

  • The Safe Foods for Canadians Act regulates the marketing of agricultural products in import, export, and interprovincial trade, and establishes national standards and grades, inspection and grading procedures. It also oversees the production, processing, handling and storage of meat and fish products.
  • The Agricultural Products Marketing Act regulates the marketing of agricultural products in interprovincial and export trade.
  • The Feeds Act regulates livestock feed manufactured, sold or imported into Canada to ensure its safety for livestock, humans, and the environment.
  • The Fertilizers Act regulates the sale, import, and manufacture of fertilisers and supplements to ensure they are safe for humans, plants, animals, and the environment.
  • The Health of Animals Act imposes requirements respecting the handling, transportation, and identification of livestock and other animals in Canada.

Wireless devices

Devices like cell phones, wireless routers, Bluetooth devices, and other radiofrequency-emitting equipment are governed by the Radiocommunication Act and Regulations through radio equipment and interference-causing equipment standards, procedures and technical guidelines for the safe operation of Canadian telecommunication and radiocommunication services.

Packaged products

The Consumer Packaging and Labelling Act regulates prepackaged consumer products, requiring that labels incorporate mandatory disclosure statements about the product identity, dealer and quantity. Labelling cannot mislead consumers about the quantity or quality of the prepackaged product.

Explosives, fireworks, ammunition, and firearms

The regulation of explosives, fireworks, and ammunition falls under the Explosives Act and regulations. This framework aims to ensure public safety and security by controlling the manufacture, sale, storage, transportation, import, and export of these items. A key component of this regulation is the authorisation of explosives, including fireworks and ammunition, and the licensing or certification of those involved in their handling.

The regulation of firearms falls under the Firearms Act, which sets out requirements for the licensing and registration of certain firearms, as well as prohibitions around others.

Provincial laws

The provincial authorities and Health Canada have overlapping jurisdiction in regulating consumer products. Provinces have overarching consumer protection legislation that governs the sale of goods and services, as well as consumer contracts, setting out requirements as to the contents of consumer contracts, and imposing statutory warranties and conditions associated with goods. Additionally, provinces may regulate issues related to more discrete products and sectors, such as:

  • consumer goods (household products, toys);
  • alcohol and cannabis point-of-sale matters;
  • the purchase, maintenance or repair of motor vehicles;
  • electrical safety;
  • workplace products and equipment;
  • building materials and construction products; and
  • food service establishments.

Federal

Product safety regulation is primarily defined by statute. The primary federal regulator for product safety in a number of sectors is Health Canada, but sector-specific regulators also include Innovation, Science, and Economic Development Canada (ISEDC), Environment and Climate Change Canada (ECCC), Transport Canada, the Canadian Food Inspection Agency (CFIA), and Agriculture and Agri-Food Canada (AAFC).

  • The Healthy Environments and Consumer Safety Branch of Health Canada, which is the department responsible for human health, administers the CCPSA to oversee the safety of a wide range of consumer products, including toys and household items. Health Canada sets safety standards, monitors products on the market, conducts inspections, implements product recalls when necessary, and frequently publishes product recalls and advisories on its websites, as well as guidance to businesses on how to comply with regulatory requirements.
  • Health Canada also administers the FDA in regulating food products, pharmaceuticals, medical devices, natural health products, and cosmetics. The Health Products and Food Branch of Health Canada is mandated to manage the health-related risks and benefits of health products (including pharmaceutical, biological and radiopharmaceutical drugs, medical devices, and natural health products), food, and veterinary drugs. Regulation of controlled substances such as cannabis falls to Health Canada’s Controlled Substances and Cannabis Branch.
  • Regulation of pest control products under the Pest Control Products Act similarly falls under Health Canada’s purview through its branch, the Pest Management Regulatory Agency.
  • Health Canada administers CEPA in the regulation of toxic substances, sharing this jurisdiction with Environment and Climate Change Canada to regulate products containing hazardous substances and enforce laws related to environmental safety. The Healthy Environments and Consumer Safety Branch of Health Canada, in particular, focuses on regulating and managing chemicals, products of biotechnology, radiation, environmental contaminants, and workplace hazardous products.
  • The Safe Food for Canadians Act is administered by the CFIA with support from Health Canada. The CFIA assists in regulating the inspection of food products, plants, and animals.
  • Transport Canada is responsible for the safety regulation of motor vehicles and related equipment, working under the MVSA to set and enforce standards for vehicle safety, manufacturing, and recalls. Transport Canada also administers the TDGA.
  • The AAFC is responsible for the federal regulation of agriculture, including policies governing the production, processing, and marketing of farm, food, and agri-based products under the Canada Agricultural Products Act and Agricultural Products Marketing Act.
  • The Competition Bureau is an independent law enforcement agency that administers and enforces the Competition Act. The administration and enforcement of the Consumer Packaging and Labelling Act (CPLA) is the responsibility of the Competition Bureau for matters relating to non‑food products, while the CFIA is responsible for food products.
  • The ISEDC oversees the safety of consumer electronics and wireless devices under the Radiocommunication Act, with a focus on ensuring safety and compliance with technical, certification, and safety standards.
  • Natural Resources Canada oversees the safety of products such as explosives and energy-using equipment, as well as fireworks and ammunition. Public Safety Canada is responsible for developing the legislative, policy, and regulatory requirements for the safe and legal use of firearms.

Provincial

Each province has its own set of agencies that oversee product safety. In addition to falling under federal legislation, the safety of consumer goods such as children’s toys or household products may also be subject to further provincial oversight, particularly in retail settings or in matters related to public health.

Building materials and construction products are subject to provincial building codes, which are enforced by local municipal building departments under the guidance of provincial ministries. These authorities are responsible for certifying that building products meet safety standards before being allowed for use in construction projects.

Provincial ministries of health are often involved in the inspection and safety regulation of food service establishments, while ministries of labour or occupational health and safety authorities regulate workplace products and equipment. Provincial electrical safety authorities are responsible for approving and inspecting electrical devices, installations, and appliances.

In the automotive and transportation sectors, provincial authorities are responsible for enforcing safety standards for vehicles and related products. Departments of transportation in each province implement and monitor adherence to safety requirements for vehicles, tyres, and accessories.

The duty to commence corrective action in Canada is typically triggered when a company becomes aware, or reasonably ought to have become aware, that a consumer product poses, or is likely to pose, a danger to human health or safety. Such awareness may arise from customer complaints, reports of injury, independent testing, internal quality controls, or notifications from regulatory authorities either within Canada or from other jurisdictions.

Once a risk is identified, manufacturers, importers, and sellers are required to assess the scope and severity of the hazard. Corrective action may encompass a range of responses, such as issuing warnings to consumers, modifying product instructions or labelling, repairing or replacing defective items, or conducting a voluntary or mandatory product recall. The chosen course of action must be proportional to the risk and designed to eliminate or reduce potential harm as effectively as possible.

Companies are expected to initiate voluntary recalls if they identify a product safety risk. For consumer products and products falling under the FDA, recalls are typically co-ordinated with Health Canada to ensure appropriate consumer notification and remedy. Health Canada retains the authority to order a mandatory recall if a company fails to act voluntarily or if the voluntary action is deemed inadequate to protect public safety.

The notification requirements concerning potential product safety issues are imposed by several statutes and corresponding regulations, and they vary depending on the legislative regime.

For example, the CCPSA requires manufacturers, importers, and sellers of consumer products to report incidents involving those products (whether they occurred in Canada or elsewhere). Incidents include serious adverse health effects, deaths, product defects, malfunctions, incorrect/incomplete labels or warnings, or recalls. Notification must be without delay, typically within two days of identifying the risk, and must include relevant details about the product, the nature of the hazard, and the actions being taken to mitigate harm.

When Health Canada becomes aware of a potential product safety breach ‒ whether through consumer complaints, reports from other jurisdictions, or company self-reporting ‒ it may launch an investigation. This can include inspecting products, company records, and manufacturing facilities.

Civil Penalties

Civil penalties depend on the legislative regime at issue. For example, under the CCPSA, these can take several forms, including the following.

  • Administrative monetary penalties (AMPs): fines imposed for contravention of the CCPSA or its regulations. The exact amount varies depending on the nature and severity of the violation.
  • Recall orders: companies may be ordered to recall products, notify the public, or offer replacements or refunds. Failure to comply with recall orders can result in additional penalties.
  • Orders to take corrective actions: these may include ceasing the sale or distribution of a product, modifying a product, or changing labelling and packaging.

When assessing the appropriate civil penalties, regulatory authorities typically consider a range of factors (which can vary with the specific product type and legislation at issue). These factors often include:

  • the severity and potential impact of the safety breach;
  • whether the breach was intentional, reckless, or negligent;
  • the company’s history of compliance or non-compliance;
  • steps taken to mitigate harm or co-operate with the authorities; and
  • the financial benefit gained from non-compliance.

Penalties are intended to be proportionate to the risk posed by the product and the conduct of the party responsible.

Civil remedies under the FDA are similar to those under the CCPSA.

Criminal Penalties Under the CCPSA

Criminal penalties similarly depend on the legislative regime at hand. Most breaches under the CCPSA are handled with civil penalties, resulting in monetary penalties or remedial orders. However, the CCPSA outlines a range of criminal offences, including:

  • knowingly manufacturing, importing, advertising, or selling a product that poses an unreasonable danger to human health or safety;
  • failing to report incidents or provide required documents; and
  • obstructing or hindering an inspector or making false or misleading statements to authorities.

Section 41 of the CCPSA establishes specific penalties for such offences.

  • On summary conviction: fines up to CAD5,000 and/or imprisonment for up to six months for a first offence.
  • On indictment: fines up to CAD5 million and/or imprisonment for up to two years for a first offence.
  • For subsequent offences, the fines and/or imprisonment terms can increase.

The FDA makes it an offence to sell unsafe or adulterated food, drugs, or cosmetics. Penalties for breaches can include the following.

  • On summary conviction: fines up to CAD5,000 and/or imprisonment for up to six months.
  • On indictment: fines up to CAD250,000 and/or imprisonment for up to three years.

Provincial Penalties

While the federal government provides the main oversight for consumer product safety, provinces can impose additional requirements for products regulated in their legislative portfolios. Provincial authorities may have their own inspection and enforcement regimes and can issue their own penalties for breaches under provincial law.

In Canada, product liability claims typically arise as breaches of contract or negligence. In common law provinces, sources of law include provincial sale of goods and consumer protection statutes, federal statutes like the Competition Act or the Food and Drugs Act, and common law. In Quebec, a French-speaking civil law province, product claims are governed by the Civil Code of Québec and the Consumer Protection Act.

Breach of Contract

A manufacturer may be held liable for breach of warranty or conditions in a sales contract, including statutorily implied conditions. Unlike in a negligence claim, a plaintiff is not required to demonstrate that the product was defective or that the defendant breached a duty to exercise reasonable care, but typically a consumer contract or transaction is required to ground these types of claims.

  • Breach of warranty: a warranty is a legally binding assurance provided by the seller to the buyer regarding the quality, condition, or functionality of the goods or services sold. In common law provinces, if an existing warranty is not fulfilled, a consumer may bring a breach of warranty claim seeking the payment of damages.
  • Breach of condition: a condition is a fundamental term that must be fulfilled for the contract to become binding or for the parties’ obligations to take effect. If a condition is not satisfied or waived by the relevant party within the stipulated timeframe, the contract may be rendered void or unenforceable, and the parties may be released from their obligations without penalty.

Sales of Goods Legislation in Common Law Provinces

Provincial sales of goods legislation implies certain conditions into sales contracts, such as fitness for purpose and merchantable quality.

  • Fitness for purpose: if the buyer expressly or by implication makes known to the seller the particular purpose for which goods are required, there is an implied condition that the goods will be fit for that purpose, provided it is reasonable for the buyer to rely on the seller’s skill or judgement.
  • Merchantable quality: when goods are bought by description from a seller who deals in goods of that description, they must be of merchantable (ie, saleable and usable) quality, unless the buyer has examined the goods and the examination ought to have revealed the defect.

Exclusion clauses limiting or excluding a party’s liability for implied conditions or warranties may be available as a defence in contracts between commercial parties, depending on the province. However, provincial consumer protection legislation typically prevents the exclusion of implied conditions or warranties if the contract involves a consumer sale.

Sales of Goods Under the Civil Code of Québec and the Québec Consumer Protection Act

The Civil Code of Québec governs the sale of goods in Quebec and applies to all parties in the distribution chain (eg, manufacturers, distributors, retailers). Privity of contract is not required.

The Civil Code provides a warranty against latent defects that would render a product unfit for the use for which it was intended, or that would so diminish its usefulness that the buyer would not have bought it (or would have paid a lower price) had they been aware of the defect. A defect is considered “latent” if it is not apparent upon ordinary inspection and could not have been discovered by a prudent and diligent buyer. When a latent defect is identified in a good sold by a professional seller, the Civil Code presumes that the defect existed at the time of sale if it becomes apparent within a short period after delivery. This presumption shifts the burden of proof onto the seller (or the manufacturer, the distributor, and the importer, who are also bound by this warranty), who must demonstrate either that the defect arose after the sale or resulted from improper use by the buyer.

The Consumer Protection Act also includes a warranty against latent defects, allowing consumers to seek recourse from either the merchant or the manufacturer, unless the defect could have been discovered through an ordinary inspection. The burden of proving that the defect was discoverable at the time of purchase lies with the merchant or manufacturer. Once this warranty is triggered, it creates a presumption stronger than that found in the Civil Code: merchants and manufacturers are presumed to have had knowledge of the defect and cannot rebut that presumption.

Similarly, the Consumer Protection Act introduces various legal warranties of public order, under which merchants are bound to offer goods (i) that are fit for the purposes for which goods of that kind are ordinarily used; and (ii) durable in normal use for a reasonable period of time. What constitutes normal use and a reasonable period of time is determined based on the good’s price, the terms of the contract, and the conditions of use of the good.

Under both the Civil Code and the Consumer Protection Act, subsequent purchasers of a good may benefit from the warranty against latent defects.In the event of a breach, available remedies include rescission of the sale, reduction of the sale price, damages, and specific performance.

In 2023, the Quebec government also became the first Canadian jurisdiction to introduce provisions preventing the sale of goods for which obsolescence is planned, defined as techniques aimed at reducing a good’s normal operating life. The Consumer Protection Act was amended to notably include this general prohibition, along with a new warranty of good working order and a new “right to repair”, requiring manufacturers and merchants to offer replacement parts and repair services, unless such services are explicitly excluded before sale. This good working warranty sets a minimum period, varying between three and six years, during which certain commonly purchased goods ‒ such as refrigerators, dishwashers, computers, mobile phones, and air conditioners – are expected to function properly.

Negligence

Product liability claims against manufacturers are often framed in negligence, as no privity of contract is required. To establish negligence, a plaintiff must prove: (i) the manufacturer owed them a duty of care; (ii) the duty was breached; and (iii) the breach caused damages. Canadian courts generally accept that manufacturers owe a duty of care to users of their products. Product liability claims in Canada have the following four established categories.

  • Failure to warn: manufacturers have a duty to provide warnings about inherent risks that the manufacturer knows or ought to know about that are associated with the normal or foreseeable use of their goods. This duty extends not only to the time of sale but also to any new post-sale risks that are discovered. Warnings must be clear, specific, and sufficiently prominent.
  • Negligent design: manufacturers have a duty to make a product reasonably safe for its intended use. Liability may arise when a plaintiff demonstrates that the foreseeable risks of the product’s design outweigh its utility, and that no safer and more economically feasible ways to manufacture the product exist.
  • Negligent manufacture: manufacturers have a duty of care to consumers to ensure that there are no defects in manufacturing that are likely to give rise to injury in the ordinary course of use. Unlike failure-to-warn or negligent design claims, manufacturing negligence claims typically relate to isolated lapses during production ‒ for example, the use of incorrect materials, improper assembly, contamination, or other mistakes that deviate from the original product specifications or design. Manufacturing negligence claims do not require proof that the entire line of products is dangerous; it is sufficient to show that the particular item involved in the incident was deficient due to a flaw in its manufacture.
  • Repairing a dangerous product: manufacturers have a duty of care to compensate consumers for the cost of repairing a dangerous product, but only if the product presents a real and substantial danger of physical injury or damage to property.

In Quebec, the Civil Code creates an extracontractual right against all parties in the distribution chain (eg, manufacturers, distributors, retailers, etc) when third parties are injured as a result of a good with a safety defect. The Civil Code provides that a safety defect exists when “it does not afford the safety which a person is normally entitled to expect”. This includes when a product is affected by a manufacturing design or where it lacks adequate warnings about the risks and dangers it may pose. Once a safety defect is proved, the law presumes that all parties in the distribution chain were aware of it. However, this presumption can be rebutted by showing that the injured party (i) knew or could have known about the defect, (ii) could have foreseen the harm, or (iii) that, based on the state of knowledge at the time the product was made, distributed, or sold, the defect could not reasonably have been known.

False or Misleading Representations

Negligent or fraudulent misrepresentation may overlap with product liability claims in contract or negligence in cases where a manufacturer, distributor or retailer makes exaggerated or false claims about a product’s safety, performance or features.

Additionally, the federal Competition Act prohibits false or misleading representations made to the public about a product’s safety, performance or characteristics that are not substantiated or are intentionally deceptive. If a company knowingly or negligently misleads consumers regarding a product’s safety and this misrepresentation leads to consumer harm, the Competition Act provides a statutory cause of action for recovering damages caused by the false representation. Many provincial consumer protection statutes contain similar provisions providing for statutory causes of action for damages arising from false, misleading or deceptive representations. The Competition Bureau has also recently published finalised guidelines on the anti-greenwashing provisions of the Competition Act, confirming that the Bureau is focused on marketing and other promotional representations.

In Quebec, there is a growing trend in product liability class actions to rely on the Consumer Protection Act rather than alleging the existence of a safety defect. Plaintiffs increasingly allege that manufacturers concealed or misrepresented the risks or dangers associated with a product, or falsely represented its efficiency, allowing them to circumvent the need to establish causation and avoid the burden of producing complex scientific evidence, as the evidentiary threshold under the Consumer Protection Act is significantly lower. Moreover, since proof of individual reliance is not required at the authorisation stage, more class actions are proceeding to trial, where defendants can assert a broader range of defences.

Damages

Damages in product liability claims in negligence are pecuniary (economic impact) and non-pecuniary (general) in nature. The aim of pecuniary and non-pecuniary damages is to restore the injured party, as far as is monetarily possible, to the position they would have occupied had the negligent act or breach not occurred.

Pecuniary damages address quantifiable financial losses, such as medical expenses, loss of income, costs associated with future care, and property damage. Non-pecuniary damages are awarded for things like pain and suffering, loss of enjoyment of life, and emotional distress. In 1978, the Supreme Court of Canada capped non-pecuniary damages at CAD100,000 indexed to inflation (capped at CAD460,000 as of July 2025).

Punitive damages are available in Canada but are awarded only in rare and exceptional circumstances. The threshold for awarding punitive damages is high: a defendant’s behaviour must represent a marked departure from ordinary standards of decent conduct. Any award must be rational and proportionate to the harm done, the degree of misconduct, and the need for deterrence. In rare cases where punitive damages are awarded, the amounts are very modest compared to awards in other jurisdictions like the United States.

In Quebec, punitive damages can only be awarded when provided by law, which includes product liability claims, notably brought under the Consumer Protection Act, or the Quebec Charter. More recently, the Court of Appeal has held that a class action could be granted to award punitive damages alone, even in the absence of evidence of compensable harm. Leave to the Supreme Court of Canada has, however, been granted in this matter (Consumers’ Union, et al. v Air Canada, No 41866 (5 February 2026).

Canadian courts take a pragmatic approach to standing, focusing on whether the party bringing the claim has a genuine interest in the outcome and has suffered genuine harm attributable to the product. This includes consumers who purchased and used a product, as well as third parties who may have been injured by a product’s defect despite not being the direct purchaser. In certain circumstances, family members or legal representatives may also have statutory standing to pursue claims on behalf of individuals who are incapacitated or deceased due to the product in question.

As noted in 2.1 Product Liability Causes of Action and Sources of Law, in Québec, subsequent purchasers can also benefit from the warranty against latent defects.

Class actions are commonly used in Canadian product liability litigation, allowing groups of similarly affected individuals to collectively seek relief when they share common issues of fact or law against the same defendant(s).

Limitation periods are established by provincial or territorial legislation. Generally, the applicable limitation period for product liability actions ranges from two to three years from the date when the claim was discovered (or ought reasonably to have been discovered), but this can vary depending on the jurisdiction and the specific circumstances.

In most provinces, limitation statutes employ a “discoverability” principle, which provides that the limitation period does not begin to run until the plaintiff knew, or ought reasonably to have known, that they had suffered harm; that the harm was caused by the defendant’s actions or omissions; and that a legal proceeding would be an appropriate means to seek a remedy.

Limitation periods may be suspended or “tolled” if the claimant is a minor, lacks legal capacity, or if the defendant wilfully concealed the defect or the injury. A proposed class action may also toll limitation periods in some provinces. In such cases, the limitation period may not run until the incapacity or concealment ends, or the class action is dismissed.

Canadian courts are divided into federal and provincial courts, with provincial superior courts possessing broad jurisdiction over civil matters, including product liability claims. In contrast, the Federal Court of Canada has limited jurisdiction, typically only hearing matters explicitly assigned to it by statute, (eg, administrative law, Aboriginal law, competition law, maritime and admiralty law, intellectual property, national security, and immigration law). As a result, most product liability claims are brought in provincial superior courts, unless the case involves a specific federal statute or party such as the federal government.

For each named defendant (including foreign corporations, even if they are related to a Canadian corporation), a plaintiff must ground jurisdiction in a “real and substantial connection” between the forum and either the defendant or the subject matter of the litigation. The Supreme Court of Canada has provided a non-exhaustive list of presumptive connecting factors, such as whether the defendant is domiciled or resident in the province or carries on business there; whether the tort was committed in the province; or whether a contract related to the dispute was made there. Jurisdiction for a parent, subsidiary or affiliated company will not be established on that basis alone: the plaintiff must show each corporate defendant has a real and substantial connection to the dispute and forum at issue. The Civil Code specifically lists connecting factors granting Quebec jurisdiction over product liability claims, including, in addition to the above factors established by the Supreme Court of Canada, whether an injury was suffered in Quebec.

While there are no formal pre-action requirements to bring a product liability claim, plaintiffs may notify manufacturers, distributors, retailers, and other relevant entities of a potential claim prior to commencement if required to do so by contractual terms, or to preserve rights or attempt early resolution.

In Quebec, the Civil Code provides that plaintiffs must notify the seller in writing of the defect within a reasonable period of time after discovering it. This requirement does not apply to the claims brought under the Consumer Protection Act.

The obligation to preserve evidence begins as soon as litigation is reasonably anticipated. This duty applies to all parties in the chain of possession, including manufacturers, distributors, retailers, and consumers.

Courts expect parties to take reasonable steps to ensure that relevant evidence is not altered, destroyed, or otherwise rendered unavailable. In product liability claims, this may include the product itself, as well as its packaging, instructions, related components, and any relevant documentation such as design records, manufacturing logs, purchase records, maintenance logs, or correspondence regarding the product’s performance. Where the product is perishable or must be evaluated in a manner that could destroy it (destructive testing), parties are typically required to provide advance notice to other stakeholders and, where possible, permit joint examination or participation in the testing process.

There is no tort of spoliation for the intentional or negligent destruction or alteration of relevant evidence in Canada. Nonetheless, spoliation of evidence can impact the evidentiary phase of an action. Where spoliation is found, courts may make adverse inferences, impose cost awards, or (in rare circumstances) dismiss a claim or defence, depending on the severity and impact of the evidentiary loss.

In common law jurisdictions, parties are required to produce all documents in their power, possession or control that are relevant and material to the issues in dispute. This includes documents that support or undermine a party’s own case or the opposing party’s case. The definition of a “document” is interpreted broadly and encompasses not only paper records, but also electronic communications, emails, databases, audio and video recordings, photographs, and other forms of recorded information. However, most Canadian courts also apply a principle of proportionality to the discovery process, such that parties are expected to take reasonably proportionate steps to collect and produce documents based on the expected relevance/materiality of the information they contain.

In Quebec, the parties have no similar positive obligation to produce documents – disclosure is made through requests for documents and oral discovery, and only the documents covered by those requests must be disclosed.

Relevance is determined by whether the document could reasonably be expected to advance a party’s case or damage that of an adversary. Materiality refers to whether the document is logically connected to a fact in issue. In the context of product liability litigation, relevant documents often include records relating to the design, manufacturing, testing, warnings, quality assurance, regulatory compliance, marketing, distribution, and post-market surveillance of the product in question. Documents evidencing prior incidents, complaints, internal evaluations, and communications with regulators may also be considered relevant.

Parties that fail to comply with disclosure obligations may face consequences during litigation, including court orders for further and better disclosure, cost sanctions, or struck pleadings for persistent non-compliance. In extreme cases, courts may exclude evidence that was not disclosed properly or in a timely manner, or draw adverse inferences.

Certain documents may be protected from disclosure under the doctrine of privilege. The most common forms are:

  • solicitor-client privilege, which protects communications between a lawyer and client made for the purpose of seeking or receiving legal advice;
  • litigation privilege, which applies to documents prepared for the dominant purpose of the litigation; and
  • settlement privilege, which protects the confidentiality of communications made during settlement negotiations between the parties.

The admissibility and use of expert evidence are governed by the rules of evidence as set out in both common law and statutory frameworks, as well as relevant provincial rules of civil procedure.

The court retains a gatekeeping function to determine whether proposed expert evidence meets the threshold for admissibility: namely, the evidence must be relevant to a material issue and necessary to assist the trier of fact in understanding facts of a technical or specialised nature. The expert must be properly qualified, which means they have acquired expertise through study and/or experience outside the knowledge of a layperson. In most provinces, procedural rules require experts to provide an acknowledgement of their duty to the court to provide evidence that is fair, objective, and non-partisan and that is limited to matters within their area of expertise.

Procedurally, parties are required to disclose their expert witnesses in advance of trial; however, there are no pre-trial expert discoveries/depositions. Most jurisdictions require a detailed written report to be delivered before an expert can testify. This must set out the expert’s qualifications, the instructions they received, the factual basis for their opinions, the methodology used, and the conclusions reached. Failure to comply with disclosure requirements may result in the exclusion of the expert’s testimony.

In common law provinces, under the laws of contract and negligence, a plaintiff must prove the required elements of their case on a balance of probabilities. In the negligence context, the plaintiff must establish that the defendant breached the relevant standard of care and that this breach caused loss or injury. For example, in a claim for negligent manufacture, a plaintiff must prove that the product in question was defective, that the defect rendered the product unreasonably dangerous, and that this defect caused the plaintiff’s loss or injury.

In contrast, Quebec law typically operates under a regime of presumed liability once certain demonstrations are made by plaintiffs, as noted in 2.1. Product Liability Causes of Action and Sources of Law, placing a particular onus on manufacturers to ensure the safety of their products. A plaintiff in a Quebec product liability case is required to establish injury, defect, and causation. Unlike in common law provinces, the plaintiff is not required to prove fault or negligence on the part of the manufacturer. Instead, the law presumes that a manufacturer is liable when a defect can be demonstrated, shifting the evidentiary burden to the defendant.

Product liability claims are typically brought before the provincial or territorial superior courts given their overall jurisdiction for civil matters. These courts ‒ such as the Ontario Superior Court of Justice, the Supreme Court of British Columbia, and the Superior Court of Québec (or the Court of Québec, depending on the value of the claims) ‒ have the authority to hear civil cases involving substantial sums and complex issues, including those related to allegedly defective or dangerous products. For claims involving smaller amounts, provincial small claims courts may also have jurisdiction, subject to monetary limits that vary by province.

After a trial court renders a decision in a product liability case, parties dissatisfied with the outcome have the right to seek review by an appellate court. The appeal process does not constitute a re-hearing of the case or allow new evidence; rather, appellate courts focus on errors of law, palpable and overriding errors of fact, and significant procedural issues. This review may include examining whether the trial judge properly interpreted relevant statutes, applied the correct legal principles, or made findings of fact that were unreasonable or not supported by evidence.

There are two levels of appeal in Canada. First, appeals from provincial or superior courts proceed to the respective provincial or territorial Court of Appeal. Second, and in rare circumstances, leave to appeal a decision from a provincial appellate court may be granted to the Supreme Court of Canada if the appeal raises matters of public importance.

In Quebec, a judgment authorising a class action may be appealed by the defendants only with leave of the Court of Appeal, whereas a judgment refusing authorisation may be appealed as of right by the plaintiffs. A decision on the merits is appealable as of right by all parties.

Defences to product liability claims include assumption of risk, compliance with requisite standards (discussed in 2.13 The Impact of Regulatory Compliance on Product Liability Claims), contributory negligence, intervening causes, misuse of the product, and the “learned intermediary” doctrine.

Assumption of Risk

If an individual knowingly and willingly exposes themselves to a known risk associated with the use of a product, the manufacturer or seller may be absolved, wholly or partially, from liability for any resulting injury or loss. The risk must be known and appreciated by the plaintiff; mere exposure to danger is not sufficient, and the assumption of that risk must be voluntary. In the context of product liability, this means that if a plaintiff is fully aware of the dangers inherent in a product and proceeds to use it regardless, the defendant can argue that the plaintiff effectively consented to those risks, thereby limiting or negating the defendant’s responsibility.

Contributory Negligence

The defence of contributory negligence arises when a defendant alleges that the plaintiff’s own actions or omissions contributed to the harm suffered. If successful, this defence does not absolve the manufacturer or distributor of all liability but rather serves to proportionately reduce the damages recoverable by the plaintiff according to their degree of fault. The courts will assess the conduct of both parties, considering whether the plaintiff failed to exercise reasonable care in using the product, ignored warnings, or misused the item in a foreseeable way.

Intervening Causes

This defence arises when a defendant argues that the loss or injury suffered by the plaintiff was not a direct result of any defect in the product or negligence by the defendant, but rather due to an independent and unforeseeable act or omission by a third party ‒ or even by the plaintiff themselves. In product liability actions, this intervening cause is sometimes biological or medical in nature. To succeed with this defence, the intervening act must break the chain of causation between the alleged defect and the harm suffered. Canadian courts consider several factors in assessing this argument, including whether the intervening act was reasonably foreseeable, whether it was truly independent of the defendant’s conduct, and whether it was the proximate cause of the injury. If the court finds that the intervening cause was significant enough to sever the causal link, the defendant may be wholly or partially absolved of liability.

Product Misuse

This defence arises when a product, although potentially defective, was not used in the manner intended or reasonably foreseeable by the manufacturer. If it can be demonstrated that the injury or loss resulted primarily from the consumer’s unforeseeable or improper use of the product, rather than from any defect or failure in the product itself, the courts may limit or even eliminate the defendant’s liability. The burden generally falls on the defendant to prove that the misuse was the direct cause of harm and that such misuse was neither intended nor reasonably foreseeable during the course of normal or anticipated use. Canadian courts will also consider whether adequate warnings and instructions were provided with the product, as the absence of clear guidance may undermine the misuse defence. Ultimately, the success of this defence depends on the specific facts of each case and the ability to show a clear break in causation between any alleged product defect and the resulting injury due to misuse.

Learned Intermediary Doctrine

Manufacturers of certain products ‒ particularly pharmaceuticals and medical devices ‒ may fulfil their duty to warn users of potential risks by properly informing a “learned intermediary,” such as a prescribing physician or other qualified professional. Under this doctrine, the manufacturer’s obligation is to ensure that adequate warnings are given to the intermediary, who then has the responsibility to convey the necessary information to the end user or patient. The courts expect that the intermediary will evaluate this information, weigh it against their medical knowledge and the patient’s personal circumstances, and then decide whether, how, and when to communicate the risk to the patient. If the manufacturer meets its duty to inform the learned intermediary, it may not be held liable for the intermediary’s failure to warn the ultimate consumer properly or completely.

In the context of class actions, Canadian courts have generally deemed the learned intermediary doctrine a defence on the merits, limiting the manufacturer’s ability to rely on adequate warnings provided to qualified professionals to defeat authorisation or certification.

While adherence to regulatory obligations and standards and regulatory approval or licensing of a product are significant factors that courts will consider, they do not provide immunity from liability; rather, they may serve as persuasive evidence that reasonable care was exercised. A plaintiff may defeat a defendant’s defence of regulatory compliance if the relevant standards set only a minimum threshold, or if the plaintiff can demonstrate that the product was nevertheless unsafe or that a higher standard of care was warranted. Ultimately, the courts assess whether compliance with the applicable standards was sufficient to discharge the defendant’s duty of care in the specific circumstances of the case.

Generally, in most jurisdictions in Canada, the prevailing party in a lawsuit is entitled to recover a portion of its legal costs from the losing party ‒ a principle known as the “loser pays” or “costs follow the event” rule. However, the exact amount and nature of costs awarded can vary significantly depending on the circumstances of the case, the conduct of the parties, and the jurisdiction in which the claim is brought. Party-and-party costs (partial indemnity) are the most usual form of cost award. They represent a portion of the successful party’s legal fees, typically ranging from 40% to 60%, and full indemnification for certain allowed disbursements. Solicitor-and-client costs (substantial indemnity) are awarded in rare or exceptional circumstances, such as where there has been misconduct, bad faith, or abuse of process. These provide a higher level of indemnity (often 80% or more of actual legal fees, plus full indemnity for allowed disbursements).

Many product-liability claims in Canada are advanced as class actions, where different rules may apply depending on the jurisdiction in which the class action was commenced. For example, in British Columbia and Quebec, the general rule is that each party bears its own costs at the certification/authorisation stage of a class action, regardless of the outcome. After that stage, the ordinary “loser pays” rules of cost allocation apply. Other Canadian provinces follow the “loser pays” approach to costs both before and after certification.

In every circumstance, the courts retain significant discretion in awarding costs and may consider, among other things, the public interest dimension of the case, the conduct of the parties, and any elements of abuse or bad faith.

Plaintiffs’ counsel often take on product liability claims on a contingency basis. Under a contingency fee agreement, plaintiffs pay legal fees to their counsel ‒ typically a percentage of the amount recovered ‒ only if the claim is successful.

Ontario, British Columbia, and Quebec each have provincial Class Proceedings Funds which can provide financial assistance for disbursements and indemnify representative class action plaintiffs against adverse cost awards. These funds are typically financed through levies recovered from successful class actions and operate under strict guidelines to ensure responsible use. Managed independently ‒ often by boards or public bodies distinct from the government ‒ these funds assess applications to determine whether a proposed class action meets the criteria for financial support, and also consider the merits of the claim, the public interest involved, and the likelihood of the class action advancing access to justice.

Third-party litigation funding is also available in Canada. Typically, an entity unconnected to a lawsuit will provide financial resources to a plaintiff to pursue legal action in exchange for a portion of the proceeds if the case succeeds.  Unlike most Canadian jurisdictions, the Superior Court of Québec has recently declined to preapprove a litigation funding agreement (unless limited to costs that have been incurred or are foreseeable), ruling that such agreements could only be approved at the end of the litigation, contemporaneously with the approval of class counsel fees.

Where many product liability claims are advanced in respect of the same product, these will typically proceed as class actions, though some plaintiffs՚ counsel also use informal “mass tort” proceedings to advance their clients’ claims.

Canada does not have any mechanism to co-ordinate or manage large numbers of individual claims at the federal or provincial levels that is similar to the US Multi-District Litigation (MDL) system. As a result, class actions are the preferred vehicle for aggregating product liability claims, and a relatively low certification or authorisation threshold ‒ including in relation to personal injury claims ‒ facilitates this.

As discussed in 2.4 Jurisdictional Requirements for Product Liability Claims, Canada’s Federal Court is a statutory court of limited jurisdiction. It does not have jurisdiction over tort or contract claims unless such claims arise within the scope of its existing jurisdiction. As a result, “national” product liability class actions are commenced in provincial courts, which often results in the commencement of overlapping and sometimes competing claims. To streamline the co-ordination of overlapping claims, the Canadian Bar Association promulgated the Canadian Judicial Protocol for the Management of Multi-Jurisdictional Class Actions, which makes use of class action legislation and Rules of Civil Procedure in various jurisdictions. This protocol has been adopted by many provincial courts through practice directions, although its application remains entirely voluntary in some jurisdictions, including in Québec.

There has been a marked increase in the number of class actions filed concurrently in Quebec and British Columbia, reflecting a strategic shift by plaintiffs towards jurisdictions perceived as more favourable to class proceedings. Both provinces are considered to have comparatively lower thresholds for authorisation or certification. In Quebec, plaintiffs are not required to demonstrate that a class action is the preferable procedural vehicle, and a single common issue is sufficient to authorise the proceeding. While British Columbia does apply a preferable procedure test, it is less stringent than Ontario’s, which introduced more rigorous requirements, including that common issues must predominate and that a class action must be superior to all other reasonably available means of resolving the dispute.

Although product liability class actions are frequently certified or authorised in Canada due to the relatively low threshold at that stage, there are comparatively few trial decisions that address the merits of the claims. The path to trial readiness often spans five to ten years, prompting many defendants to consider early settlement as a means of mitigating substantial legal costs.

As discussed further in 3.1 Trends in Product Liability and Product Safety Policy, despite there being no federal or provincial “mass tort” framework in Canada, some plaintiffs’ counsel commence informal “mass tort” proceedings by issuing numerous individual claims ‒ often tens or hundreds of claims ‒ advancing identical allegations. In the absence of a procedural mechanism to co-ordinate their advancement, co-ordination requires negotiation and agreement.

Sanis Health Inc. v British Columbia, 2024 SCC 40

The Supreme Court of Canada held that the relevant section of British Columbia’s Opioid Damages and Health Care Costs Recovery Act (ORA) was within British Columbia’s legislative jurisdiction, allowing British Columbia to continue a proposed class action commenced on behalf of multiple Canadian governments against opioid manufacturers, marketers, and distributors.

This decision may have a potential impact on future efforts to enact similar healthcare cost recovery legislation.

The class action was authorised in January 2025.

British Columbia v McKinsey & Company, Inc. United States, 2025 BCSC 1094

The British Columbia Supreme Court found that an external consultant could be held liable for improper opioid marketing by providing advice to manufacturers in the context of the ORA, which expressly contemplates recovery of health-care costs against manufacturers, distributors, and their consultants.

Palmer v Teva Canada Limited, 2024 ONCA 220

The Court of Appeal for Ontario dismissed the plaintiffs’ appeal from an order denying certification of a proposed product liability class action claiming damages for a potential increased risk of being diagnosed with cancer in the future.

This decision confirms that risk of future harm is not compensable, and that proposed common issues must have a minimal evidentiary foundation to clear certification.

Pharmascience inc. v Bourassa, 2024 QCCA 1403

In a class action authorised against opioid manufacturers on behalf of members diagnosed with Opioid Use Disorder, the Québec Court of Appeal has reinforced the viability of industry‑wide class actions in the province.

The Court confirmed that a class action may be authorised against multiple defendants even where the representative plaintiff does not have a personal cause of action against each of them, despite defendants manufacturing, marketing or distributing different drugs with different compositions.

While this principle had previously been recognised by the Supreme Court of Canada in Banque de Montréal v Marcotte in the context of a contractual class action involving against financial institutions, this decision marks the first time it has been applied in a claim based on extracontractual liability, involving allegations of product and safety defects.

Campbell v JUUL Labs Canada, Ltd., 2025 BCSC 771

In a proposed class action alleging that JUUL e-cigarettes were deceptively marketed as safe alternatives to smoking with campaigns deliberately targeting youth through social media (giving rise to allegations of negligent design, failure to warn, and breach of consumer protection statutes), the court found that most certification requirements were met but identified deficiencies in the class definition and common issues that required amendment, and adjourned the hearing to allow such amendments.

North v Bayerische Motoren Werke AG, 2025 ONCA 340

The Court of Appeal for Ontario overturned an order certifying a product liability class action involving defective car engines on the basis that the plaintiffs’ pure economic losses were not recoverable because the proposed representative plaintiffs did not incur costs associated with removing or repairing a dangerous defect. The case applies the Supreme Court of Canada’s 2020 decision in 1688782Ontario Inc. v Maple Leaf Foods Inc., which circumscribes the availability of pure economic loss in cases of alleged negligence, although the Supreme Court has granted the plaintiff leave to appeal the decision.

Price v Smith & Wesson Corporation, 2025 ONCA 452

The Ontario Court of Appeal considered the scope of a product manufacturer’s duty of care in the context of dangerous products (in this case, firearms), reaffirming that the reasonable foreseeability of personal injury is central to the question of whether a duty of care exists in the context of a product liability case. The Court confirmed that strict liability and public nuisance allegations do not extend to product liability claims. Both parties have sought leave to appeal to the Supreme Court of Canada.

Toronto District School Board v Meta Platforms Inc. et al., 2025 ONSC 1499

The Ontario Superior Court of Justice considered claims alleging negligence and public nuisance against social media providers on a motion to strike; the Court allowed the negligence and public nuisance claims to proceed to the merits. The defendants have obtained leave to appeal the decision.

Public Nuisance Claims

While causes of action in public nuisance have been traditionally associated with environmental events like acute pollution or toxic spills and resulting harm to public property or resources, plaintiffs have increasingly been asserting the doctrine of public nuisance in connection with various types of goods and services ranging from consumable products to social media.

Unlike traditional product liability causes of action rooted in negligence and/or misrepresentation, which require proving discrete harm to specific individuals, the tort of public nuisance involves allegations of harm to broad public interests ‒ such as public health, safety, or the environment.

At common law, the tort of public nuisance requires a plaintiff to establish the existence of a public right and that there has been an unreasonable interference with that right. As such, it avoids certain key elements required to prove negligence at common law, such as the existence and/or breach of the relevant standard of care. Similar remedies can also be sought in Quebec under the combined effect of Article 1457 of the Civil Code of Québec and Article 49 of the Québec Charter of Human Rights and Freedoms. Although those statutes do not use the phrase “public nuisance”, Article 49 of the Québec Charter specifically provides that “[a]ny unlawful interference with any right or freedom recognized by this Charter entitles the victim to obtain the cessation of such interference and compensation for the moral or material prejudice resulting therefrom”. These protected interests may include a broad range of public rights, such as the right to live in a “healthful environment” under Article 46.1 of the Québec Charter.

Public nuisance claims in Canada thus risk exposing businesses to legal action by individuals or entities with whom they have no previous relationship. For example, in 2019 in Association québécoise de lutte contre la pollution atmosphérique v Volkswagen Group Canada Inc., 2018 QCCS 174, the Superior Court of Québec (as confirmed by the Québec Court of Appeal) allowed Quebec residents to pursue claims against Volkswagen Group Canada based on the public right to a clean environment, even if they had never purchased a Volkswagen vehicle. The vehicles sold by Volkswagen Group Canada were alleged to cause an increase in nitrogen oxide emissions, which the plaintiff claimed was contrary to the Québec Charter right to live in a healthful environment. Similar proposed class actions were filed against the organisation operating Montréal-Trudeau Airport, alleging that nearby residents suffered harm due to aircraft noise and air pollution. However, only the former class action was authorised.

Public nuisance claims may also be used to try to buttress novel product liability claims where claimants seek indirect compensation for the social effects of various products. For example, as discussed in 2.17 Summary of Significant Recent Product Liability Claims, in 2025, the Court of Appeal for Ontario rejected a public nuisance claim against Smith & Wesson for the design of a handgun that had been used in a public shooting.  Similarly, in 2022 in Valeant Canada L.P./Valeant Canada S.E.C. v British Columbia, 2022 BCCA 366, the British Columbia Court of Appeal rejected public nuisance claims against various manufacturers of opioid painkillers alleging that opioid addiction infringed on the public’s rights to health and safety. Although these particular attempts to reframe private causes of action as public nuisance claims were unsuccessful, plaintiffs’ counsel continue to assert public nuisance in class actions and mass tort claims.

These claims also have the potential to expand the scope of the types of industries that may face claims in product liability. For instance, claims based on broader social harms or public nuisance relating to alleged environmental contaminants (eg, PFAS, microplastics) may impact businesses higher up in the manufacture and/or supply chain for consumer end-products. Similarly, businesses offering technology-based goods and services, eg, AI tools, social media and/or apps, have also seen an increase in claims along these lines, as have food and beverage companies.

“Mass Tort” Claims

As discussed in 2.16 Existence of Class Actions, Representative Proceedings or Co-Ordinated Proceedings in Product Liability Claims, class proceedings have historically been the primary vehicle in Canada for advancing large numbers of product liability claims.

However, recently there has been a rise in a competing method for advancing these claims in Canada: the so-called “mass tort” model, where a single set of counsel will commence numerous individual and near-identical claims against the same defendants in various courts across Canada and seek to have the cases proceed in parallel with one another. Unlike in the USA, Canada has no centralised mechanism for managing large numbers of similar cases commenced in various courts. The legal and statutory bases underpinning the claims and the rules of procedure governing how they proceed vary from province to province, meaning that co-ordinating cases across provincial borders may be difficult. Even within a single province, centralised case management is not automatic nor available in every court centre. Thus, the individual claims ‒ in the absence of agreement among the parties ‒ will generally proceed in the ordinary course and will be subject to the usual procedural requirements of the jurisdiction in which they were commenced. However, most of these proceedings in Canada are in the preliminary stages, thus there is currently limited public information about the strategies that parties are pursuing to advance them.

One of the main distinctions between the “mass tort” model and a traditional class proceeding is the lack of a certification/authorisation step, which can take years to resolve in Canadian courts. Thus, individual claims may move more quickly through pleadings and discovery stages, which may present earlier opportunities for resolution (whether negotiated or adjudicated) ‒ although efficiencies may be offset by the administrative and procedural burdens on the parties. Moreover, individual actions may allow each plaintiff greater participation in, and control over, their particular claim.

Changes in British Columbia’s Business Practices and Consumer Protection Act

British Columbia’s Business Practices and Consumer Protection Act was amended in 2025. As a result, certain terms in consumer contracts are now prohibited and void, including: clauses that prevent consumers from posting public reviews of goods or services, clauses that prevent consumers from participating in class actions, and mandatory arbitration clauses. In addition, the amendments give consumers direct access to the Civil Resolution Tribunal for disputes.

Provincial governments in Canada have been looking to both the legislature and the courts for means to recover health care costs incurred to remedy alleged harms caused by various types of products. While historically focused on specific industries like tobacco and pharmaceuticals, this trend has recently expanded to other industries and may have the potential to grow in the future. 

In 2018, the British Columbia government commenced a proposed class action against several manufacturers, marketers and distributors of opioid analgesics. British Columbia originally claimed recovery through several common law torts, as well as under the misrepresentation provisions of the federal Competition Act. The proposed class included all federal, provincial and territorial governments and agencies in Canada that had paid healthcare costs related to opioids.

After commencing the litigation, British Columbia enacted the ORA, which was modelled on similar legislation in relation to tobacco products and which created a direct cause of action for British Columbia to recover health care costs arising from an “opioid-related wrong.” The ORA also empowered British Columbia to bring a class action on behalf of all of the governmental payors in Canada, and each of the other provincial governments subsequently passed equivalent legislation relating to opioid-related wrongs. While the defendants challenged the multi-governmental class proceeding as being outside of British Columbia’s legislative competence, the courts disagreed, with the Supreme Court of Canada ultimately holding in 2024 in Sanis Health Inc. v British Columbia, 2024 SCC 40, that the provision ‒ and resulting proceeding ‒ were constitutional. In the wake of the decision in Sanis, the British Columbia government has pursued additional proposed governmental class proceedings, including most recently a claim against certain manufacturers of PFAS-containing products.

Following the enactment of the ORA, British Columbia took steps towards implementing similar legislation in other contexts. In 2024, the government proposed Bill 12 (which ultimately was not passed) which would have enacted the Public Accountability and Cost Recovery Act. This proposed legislation would have potentially covered the costs of healthcare benefits arising from any alleged “health-related wrongs” ‒ that is, any breach of any common law, equitable or statutory duty that causes or contributes to disease, injury or illness.

On 3 December 2025, British Columbia enacted the Vaping Product Damages and Health Care Costs Recovery Act (VRA). The VRA follows the model of the ORA, establishing a new cause of action that allows the province to sue vaping manufacturers, wholesalers and consultants (as well as related entities, directors and officers) for recovery of healthcare costs associated with injuries from the use of or exposure to vaping products. The scheme in the statute allows liability to be established in the aggregate, without needing to prove that the products caused harm on an individual basis. The scheme also entitles the province to rely on certain presumptions in relation to general causation and damages.

It remains to be seen whether British Columbia or other Canadian provinces will continue to explore the possibility of similar cost recovery legislation that is either broad in scope or targets other industries specifically.

Consumer Protection-Based Claims

Similar to the governments’ increased focus on cost recovery, Canada has also seen a rise in product liability claims brought under the various provincial consumer protection regimes, either in conjunction with, or instead of, claims brought in tort. This is particularly so in British Columbia and Quebec. As discussed in 1. Product Safety and 2. Product Liability, consumer protection legislation provides direct rights of recovery for losses associated with alleged breaches of warranties of product fitness or quality or with alleged misrepresentations, without the requirement to prove all the elements of a common law tort.

Environmental and Decontamination

Following a well-established trend in the USA, Canada has seen multiple proposed class actions seeking damages caused by the contamination of waters by so-called forever chemicals, including PFAS. These chemicals have also generated class actions related to their presence in a variety of consumer goods, mostly under consumer claims alleging that defendants had failed to disclose them or misrepresented the products’ characteristics.

Similar class actions have also been filed against manufacturers for their alleged failure to disclose the presence of microplastics in their products.

A growing number of such class actions can be expected in the upcoming years. As discussed in 2.1 Product Liability Causes of Action and Sources of Law, allegations in Québec are generally rooted in consumer protection to avoid the burden of scientific evidence required with safety defect allegations.

Technology and Online Services

Technology companies and those offering online services and platforms have increasingly become litigation targets in Canada, particularly in the context of AI and social media, following trends in the US litigation landscape.

Proposed class actions involving AI have to date been focused on the alleged unauthorised use of copyrighted materials to train Large Language Models (LLMs), or on the reproduction of such materials by LLMs.

As AI‑driven tools continue to develop rapidly, including chatbots, medical devices, and vehicles, proposed class actions alleging failures to warn of AI‑related risks or defective design (eg, where AI tools generate incorrect or misleading information) are expected to emerge. Although Canada has not yet adopted a comprehensive legal framework governing AI, plaintiffs may nevertheless rely on existing product liability causes of action (as described in 2.1 Product Liability Causes of Action and Sources of Law) to support such claims. Plaintiffs have also commenced actions against social media service providers seeking to impose legal frameworks developed in the product liability context, including a focus on design, warnings, and marketing. Claims against social medial service providers have focused on alleged privacy rights, both statutory and at common law. The incidence of these types of claims experienced an uptick in 2025, which is expected to continue into 2026.

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INF LLP is a boutique litigation firm in Montreal specialising in class actions, commercial litigation, and construction law. The founding partners, from global firms, bring nearly 100 years of experience and are recognised by various publications in their respective practice areas. INF excels in managing complex class action litigation. The firm guides its clients through every stage of the process from initial certification challenges to trial proceedings, appeals and court-approved discontinuances and settlements. INF has acted in such class actions for numerous and varied multi-nationals in the automobile, financial services, professional liability, consumer product, insurance, e-commerce, and pharmaceutical sectors. It has significant relationships with multiple boutique litigation firms in the rest of Canada or the USA and the resulting ability to provide seamless and effective representation in national or cross-border class actions.

Bill 29 in Québec Leads Canada into a New Era of Product Durability, Repairability and Warranty Obligations

Introduction

On 1 June 2023, the Québec Minister of Justice introduced Bill 29, formally titled “An Act to protect consumers against planned obsolescence and to promote the durability, repairability and maintenance of goods” (the “Act”). The National Assembly enacted the legislation on 3 October 2023, and it received assent on 5 October 2023. The Act represents the most ambitious reform of Québec’s Consumer Protection Act (CQLR, c. P-40.1) (CPA) in recent history, and the most stringent consumer product legislation in Canada.

Québec has long been recognised as a jurisdiction with particularly robust statutory protections for consumers. The CPA’s legal warranties of quality, durability, and fitness for purpose cannot be waived or disclaimed by contract, and they bind both merchants and manufacturers directly.

Bill 29 builds on that foundation and amends the CPA in four principal areas:

  • prohibition on planned obsolescence;
  • the introduction of a lemon law for seriously defective automobiles (Section 53.1 CPA);
  • the enhancement of the warranty of availability of replacement parts, repair services, and maintenance information (the “Availability Warranty”); and
  • the introduction of a new statutory warranty of good working order for specific goods (the “Good Working Order Warranty”).

The result is a statute that imposes obligations on manufacturers, distributors, and merchants who sell or lease consumer goods in Québec that are unprecedented in Canada. Québec is also the first Canadian province to enact “right-to-repair” legislation. This article provides an overview of Bill 29’s key features, and their impact on the Canadian product liability landscape, in the order they were put into force.

The ban on planned obsolescence of goods sold (in force 5 October 2023)

The cornerstone of the Act’s statement of principle is the prohibition on planned obsolescence. The new Section 38.1 of the CPA prohibits any person, by any means, from carrying on the business of manufacturing, distributing, or selling goods for which obsolescence is planned. The Act defines “planned obsolescence” as the use of any technique aimed at reducing the normal operating life of a good. This provision came into force with immediate effect on 5 October 2023.

It applies to goods across all categories. This extension to software-dependent goods raises significant practical concerns, because software-based products frequently have known end-of-support dates after which security patches and updates will no longer be provided. This question has not yet been resolved by the regulator or the courts.

The government has also reserved the power to issue standards for interoperability between goods and chargers ‒ this technical framework has not yet been published.

Manufacturers should therefore audit their product lines to identify any components or design features that could be characterised as planned obsolescence techniques, including software-based restrictions on repair, proprietary fasteners or tools that prevent third-party access, and end-of-support timelines that expire before the product’s reasonable useful life.

Sanctions in case of violation of this prohibition are substantial. For corporations and other legal entities, fines for violations of the planned obsolescence prohibition range from CAD5,000 to CAD125,000, or an amount equal to 5% of worldwide revenue for the preceding fiscal year, whichever is greater.

Individual directors, officers, mandataries, and representatives of an offending entity are presumed to have committed the offence personally, unless they can establish that they exercised due diligence and took all necessary precautions to prevent it. This presumed liability on directors and officers is one of the most significant compliance implications of the Act for senior management of businesses operating in Québec.

Boards of directors and officers of corporations dealing in Québec should ensure that they have received appropriate briefings on Bill 29’s obligations and that compliance programmes have been adopted and are being monitored.

Lemon law for seriously defective automobiles (in force 5 October 2023)

Section 53.1 of the amended CPA, which came into force on 5 October 2023, created a dedicated statutory mechanism for declaring an automobile “seriously defective.”

A consumer who owns or leases an automobile may apply to the court for a declaration that the vehicle is a “seriously defective automobile.” The court may grant such a declaration where specified repair-attempt thresholds have been met under the vehicle’s basic conventional warranty given gratuitously by the manufacturer, and within the first three years or 60,000 km:

  • three unsuccessful repair attempts for the same defect; or
  • one or two unsuccessful repair attempts for the same defect where the merchant or manufacturer responsible for performing the warranty has had the automobile in its possession for more than 30 days (excluding days during which parts were unavailable and the customer was given a courtesy vehicle free of charge); or
  • 12 unsuccessful repair attempts for unrelated defects.

The “defects” for which repairs are attempted must render the vehicle unfit for its intended use or significantly limit its usefulness (such as a safety hazard or no-start condition). The Act, however, did not define what constitutes an “unsuccessful repair attempt” or an “unrelated defect.”

Once a court declares an automobile “seriously defective”, an irrebuttable presumption of latent defect affecting the product is established. The irrebuttable nature of the presumption means that neither the manufacturer nor the merchant can introduce evidence to contradict the existence of a latent defect, once the statutory threshold has been reached. However, the merchant or manufacturer can defend the fact that the repair attempts thresholds have not been met. In other words, the merchant or manufacturer can try to establish that there were not “three unsuccessful attempts” to repair the same defect in the vehicle.

Consequently, warranty administration records and repair logs or work orders should be carefully documented and maintained, as these records will be determinative in any Section 53.1 application.

If the consumer is successful, then they are entitled to the full range of remedies available under Section 272 of the CPA, including claiming a reduction of the purchase price, cancellation of the contract of sale or the long-term lease, and damages, both compensatory and punitive.

The Act also imposes disclosure obligations tied to the seriously defective designation. Any automobile that has been declared seriously defective must be disclosed as such when it is subsequently resold or advertised for resale. This obligation runs with the vehicle regardless of how many times it changes hands, creating a permanent public record that will materially affect the vehicle’s resale value. It is unclear yet how the vehicle’s permanent record (with the provincial department of motor vehicles) will be altered or flagged by such a judicial declaration.

Additional automobile-specific provisions of the Act were introduced along with the “lemon law” provision: the prohibition on charging fees related to the origin, nature, or quality of a part installed as part of normal maintenance in long-term lease contracts; and the requirement that merchants offer a free end-of-lease inspection to identify any components requiring attention. These provisions are designed to address the exploitation of lessees who have limited negotiating power when maintenance disputes arise at the end of a long-term lease.

Commentary on recent cases on Section 53.1 CPA

Two decisions rendered in early 2026 represent the first reported applications of Section 53.1 of the CPA by Québec courts.

9365-6502 Québec inc. v Nissan Canada inc., 2026 QCCQ 35

On 31 May 2022, 9365-6502 Québec inc. (9365), a corporation, together with Peter Skierka, signed a long-term lease for an Infiniti QX50 with a Nissan-affiliated dealership. Following a series of visits to Infiniti dealerships between June 2022 and March 2024, Mr Skierka sent Nissan Canada inc. a letter on 30 March 2024 denouncing the alleged unresolved problems with his vehicle and demanding a cancellation of the lease. Nissan requested an inspection of the vehicle, which Mr Skierka refused. He subsequently signed a new lease for a BMW and returned the Infiniti to the BMW dealership before the lease term. The plaintiffs then claimed CAD14,517.97 from Nissan, comprising of the early termination penalty, three months of lease payments, and CAD2,500 in moral damages.

The Court of Québec’s Small Claims Division dismissed the claim on a preliminary ground that the CPA was not applicable to the contract because one of the lessees was a corporation (9365), and it was 9365, not Mr Skierka, that made the lease payments. The CPA defines a consumer as a natural person who acquires goods or services for purposes other than commercial ones. Since a corporation cannot qualify as a consumer under the statute, and since the financial obligations were borne by 9365, the CPA’s protections did not apply to the transaction.

Furthermore, turning to the general provisions of the Civil Code of Québec, the Court also found that the lessee did not notify the lessor within a reasonable time and did not give the lessor a reasonable opportunity to make the necessary repairs. Instead, when Nissan requested an inspection, Mr Skierka refused and leased a BMW. In the Court’s words, “the plaintiffs took justice into their own hands,” which further justified the dismissal of the claim. This case reaffirms the importance of providing notice of a defect and an opportunity for the merchant or manufacturer to remedy it.

Hajmanoochehry v Beaupré Capitale Chrysler inc., 2026 QCCS 754

Rendered on 9 March 2026 by the Superior Court of Québec, this is the first reported judgment in Québec to grant a declaration that a vehicle is a “seriously defective automobile” within the meaning of Section 53.1 CPA and to order the cancellation of the sale as a result. The plaintiff purchased a Jeep Grand Cherokee 4xe from Beaupré Capitale Chrysler inc. on 31 January 2023. The claim was filed on 22 January 2026. The defendant dealership failed to answer the claim, resulting in the matter proceeding by default. The manufacturer was not sued in this case.

The plaintiff alleged two categories of serious and recurring defects, which the Court accepted. First, the vehicle’s heating system never functioned. Given Québec winters, the Court noted this was not merely a comfort issue: the inability to defrost windows posed a direct safety risk, and the plaintiff suffered frostbite and numbness in his legs during long trips. Second, a dashboard warning light appeared intermittently, sometimes causing a sudden and complete loss of engine power that forced the plaintiff to pull over to the side of the road, turn off the engine, and restart it. This was also found to be a safety hazard.

Applying the framework from the Court of Appeal’s leading decision in Fortin v Mazda Canada Inc., 2016 QCCA 31, the Superior Court confirmed that a defect under the CPA ‒ even in the context of the new “lemon law” ‒ must meet the four criteria applicable to latent defects under the Civil Code of Québec:

  • have a latent cause;
  • be sufficiently serious;
  • be unknown to the buyer at the time of purchase; and
  • have existed prior to the sale.

It held that all four criteria were satisfied in this particular case.

The Court granted the plaintiff's request for cancellation of the sale and ordered the full refund of the purchase price as well as damages of CAD11,000. No punitive damages were sought or awarded. Although the Court did not explicitly analyse the conditions of Section 53.1 CPA, it declared that the vehicle was a “seriously defective automobile,” which means it must now be permanently identified as such on any subsequent resale or advertisement.

Because the dealership failed to contest the claim, and the manufacturer was not sued, this judgment was rendered without the benefit of any defence evidence or argument. This significantly limits its precedential value. It remains to be seen whether future contested decisions offer more discussion and analysis on the new “lemon law” provisions.

The Availability Warranty for replacement parts, repair services, and maintenance information (in force 5 October 2025)

The Availability Warranty applies to any good sold to consumers in Québec that is by nature likely to require maintenance work. The regulator has specified that this encompasses any good whose use may require the replacement, cleaning, or updating of one of its components, such as: toasters, electric toothbrushes, cell phones, vacuum cleaners, dishwashers, heat pumps, spas, lawn mowers, bicycles, and automobiles. The good may be new or second-hand, and it must have been purchased or leased from a merchant.

Both the merchant and the manufacturer are independently bound by the Availability Warranty. For a reasonable period following the conclusion of the contract, they must each make available to consumers:

  • replacement parts, at a reasonable price;
  • repair services; and
  • the information necessary for the maintenance or repair of the good (including diagnostic software and its updates), in French.

Importantly, where this information is available on a technological medium, it must be provided free of charge.

Supply chains for replacement parts in Québec must therefore be structured to ensure availability for a reasonable period post-sale, and ensure all maintenance and repair information or software is available in French.

The Act specifies that replacement parts must be installable using commonly available tools and without causing irreversible damage to the good. This requirement directly seeks to prohibit the use of proprietary locks, fasteners or adhesives that physically or digitally prevent repair by any person other than an authorised service provider.

Both merchants and manufacturers bear affirmative disclosure obligations under the Availability Warranty regime. The manufacturer must disclose online, clearly and conspicuously, whether each of the three elements (replacement parts, repair services, and maintenance information) is available, partially available, or unavailable in relation to each good it offers. Where an element is only partially available, the manufacturer must provide sufficient information for the consumer to determine precisely which parts, services, or information are not accessible. This can be a burdensome exercise in a world where parts inventories and production lead times are in constant flux.

The merchant’s disclosure obligation is similar but must be fulfilled before the conclusion of the contract. For in-store sales, the merchant must provide this information to the consumer in writing at the point of sale. For online sales, the disclosure must appear conspicuously near the product listing, together with a hyperlink to the manufacturer’s corresponding availability information. An online-only publication of the availability information may exempt the merchant from the physical disclosure requirement, provided the online information is clear and easily printable.

A merchant or manufacturer may be released (or excluded) from the Availability Warranty only by providing written notice to the consumer, before the conclusion of the contract, that it does not make replacement parts, repair services, or maintenance information available for the relevant good. This opt-out mechanism requires advance disclosure to the consumer.

As a result, a number of merchants and manufacturers have added legal notices to their transactional websites to advise Québec consumers that they do not guarantee the availability of replacement parts, repair services, or maintenance information. It remains to be seen whether the courts will uphold such limitations or take issue with this new widespread practice.

Assuming no exclusion has been made and the Availability Warranty applies and is being enforced, the merchant or manufacturer must first repair the good. If it cannot do so, the consumer may have the good repaired by a third party at the merchant’s or manufacturer’s expense. Failing successful repair, the merchant or manufacturer must replace the good entirely or reimburse the consumer.

The Good Working Order Warranty (in force 5 October 2026)

The third and final major reform introduced by Bill 29 is the new statutory Good Working Order Warranty for specific household appliances and electronic devices. This warranty will come into force on 5 October 2026, pursuant to amendments made to the Regulation respecting the application of the Consumer Protection Act published in late 2025.

Covered goods and duration

The Good Working Order Warranty applies to specific new goods sold or leased to consumers by a merchant. Unlike the general legal warranty of quality under the CPA, the Good Working Order Warranty establishes fixed minimum durations by product category, as determined by the regulation. Thus far, the regulated warranty durations are as follows.

  • stove/refrigerator/freezer/air conditioner/heat pump: six years.
  • washing machine/dryer /dishwasher: five years.
  • television: four years.
  • laptop or desktop computer/video game console/mobile phone/electronic tablet: three years.

These durations represent a legislative determination of what constitutes a reasonable minimum useful life for each category of products. They are minimum standards so a merchant or manufacturer can offer longer coverage, but may not offer less. A product that fails to function properly within the applicable warranty period will be presumed not to meet the required standard, without any further burden of proof on the consumer.

A consumer whose covered good malfunctions during the Good Working Order Warranty period may bring a claim against the merchant, the manufacturer, or both. The Warranty is also fully transferable. It follows the good rather than the original buyer, meaning that a consumer who purchases a covered good second-hand is entitled to the benefit of any remaining warranty period from both the manufacturer and the merchant who originally sold or leased it as new. The objective of the regulator was to significantly enhance the resale value of covered goods.

When a covered good malfunctions during the warranty period, the merchant and manufacturer may (i) repair the good free of charge, including all parts and labour; or (ii)allow the consumer to have the good repaired by a third party of the consumer’s choice, but at the merchant/manufacturer’s cost. In both cases, reasonable transportation or shipping costs are also covered by the Warranty.

Similar to the general legal warranty of quality, the Good Working Order Warranty does not cover damage resulting from the consumer’s abnormal or abusive use of the good, nor does it cover the normal maintenance of the good or the replacement of parts that results from such maintenance.

Merchants are required to advertise the duration of the Good Working Order Warranty prominently, adjacent to the product’s listed price (whether in-store, online, in print advertising, or in flyers).

Any merchant who proposes to sell a consumer an extended or additional warranty for a covered good must first provide written notice to the consumer disclosing the existence and duration of the applicable Good Working Order Warranty. This requirement is designed to prevent the sale of extended warranties that merely replicate coverage that the consumer already benefits from for free under the CPA.

Consumers also have a mandatory ten-day cooling-off period during which they may cancel any contract for an extended or additional warranty without cost or penalty. This cooling-off right cannot be waived by contract.

Conclusion

Bill 29 marks a generational shift in Québec consumer protection law. By combining a ban on planned obsolescence, statutory lemon law, right-to-repair framework, and fixed-duration warranties for specific goods, the Act reshapes the fundamental terms on which manufacturers and merchants participate in the Québec consumer goods market.

For business operating in Québec, product design decisions, supply chain agreements for replacement parts and services, and the corporate governance structures put in place will need to be reviewed and checked against this new set of rules. Directors and officers must be mindful of these considerations and involved in such processes to be able to prove their due diligence in defending any personal prosecution under the Act.

Québec has positioned itself at the forefront of North American consumer product regulation. Since 2024, the Canadian Federal government has already made significant amendments to the Copyright Act to permit individuals and independent service providers to circumvent Technological Protection Measures (TPMs) or digital locks on software-enabled products for the purpose of diagnosis, maintenance, and repair. This federal change aimed to bolster the “right to repair” in Canada by allowing repairs without voiding warranties. The authors expect that other consumer-conscious provinces in Canada will follow this trend in the near future.

INF LLP

240 rue Saint-Jacques, Suite 300
Montréal, Québec
Canada H2Y 1L9

+1 514 312 0293

support@infavocats.com www.infavocats.com
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Torys LLP is an international business law firm with a reputation for sophisticated counsel, best-in-class client service and longstanding client partnerships. The firm’s experience, collaborative practice, and creativity make it the top choice for matters where strategic advice is key. With offices in Toronto, New York, Calgary, and Montreal, Torys LLP provides Canadian and US legal services in key practices including litigation, regulatory, intellectual property, M&A, capital markets, private equity, tax, financing, competition, and pensions and employment. Torys LLP works with multinationals and many of Canada’s largest and most influential companies in industries such as technology, retail, entertainment, life sciences, agriculture, manufacturing, infrastructure, and energy. Torys LLP supports clients with product safety and product liability dispute strategies through deep regulatory knowledge that spans industries and assists with a broad range of disputes from complex, multi-jurisdictional class action claims to “mass torts” and individual cases.

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INF LLP is a boutique litigation firm in Montreal specialising in class actions, commercial litigation, and construction law. The founding partners, from global firms, bring nearly 100 years of experience and are recognised by various publications in their respective practice areas. INF excels in managing complex class action litigation. The firm guides its clients through every stage of the process from initial certification challenges to trial proceedings, appeals and court-approved discontinuances and settlements. INF has acted in such class actions for numerous and varied multi-nationals in the automobile, financial services, professional liability, consumer product, insurance, e-commerce, and pharmaceutical sectors. It has significant relationships with multiple boutique litigation firms in the rest of Canada or the USA and the resulting ability to provide seamless and effective representation in national or cross-border class actions.

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